Marks and Spencer

marks and spencer complaints number

Marks and Spencer contact numbers:

M & S Phone Number
Head Office 0844 826 8015
Marks and Spencer food complaints 0843 557 4377
Marks and Spencer customer service complaints 0843 557 4378
Marks and Spencer clothing complaints 0844 826 8015
Customer Services 0843 557 4378
Refunds and Exchanges 0843 557 4377

Marks and Spencer opening hours:

Day Time
Mon- Fri 8am – 11pm
Saturday 8am – 11pm
Sunday 8am – 11pm

Marks and Spencer head office address:

Department Address
Head Office Marks and Spencer Group plc.
Waterside House.
35 North Wharf Road.

Reasons to call the Marks and Spencer complaints number:

  • I want to complain about customer service I have received
  • I want to complain about a product I have bought/ordered
  • I want to complain that my delivery isn’t on time
  • I want to complain about the conditions in my local store
  • I have been overcharged for an item I ordered online
  • I don’t believe my food was up to the standard that I paid for
  • I want to complain about the service I received in one of the Marks and Spencer restaurants

Marks and Spencer complaints department

Marks and Spencer pride themselves on delivering excellent customer service whether it be on the shop floor, at the cash desk or in the restaurants. They also pride themselves on selling top quality produce and so if you are not satisfied with this then they would like to know about it. Calling the Marks and Spencer complaints line means that you can be transferred to an adviser that can resolve your issue quickly, and any constructive criticism will be taken on board so that the store can continue to improve for its customers. If you have received a product that you deem unacceptable, damaged or faulty then please do not hesitate to call the complaints line.

Marks and Spencer food complaints

marks and spencer food complaints
marks and spencer food complaints

M&S Simply Food is Marks and Spencers most successful department, and whilst they compete with major supermarkets they are often preferred for their top quality produce, with their various ranges being a hit with the British public, particularly their ‘dine in for two for £10’ which promises restaurant quality food for a romantic meal for two n the comfort of your own home (bottle of wine included). M&S mainly sell their own branded products but you can also buy popular brands in store. They famously began stocking Kelloggs Cornflakes in 2008. If you believe the food you have received from M&S is not up to the standards you would expect, or you feel the packaging has misled you to what is actually inside the product, then get in touch. You can do your M&S food shop online if there it is not convenient to visit a store or there is not one near to you. It is simple and easy to order your food online, simply selecting your desired products and adding them to your basket, paying at the checkout. Exactly the same procedure goes for ordering from the M&S clothing and home ranges online, with lots of exclusive online offers for you to choose from. For clothing , home and beauty items you can order by 8pm to have your items delivered to any participating store and available for collection as soon as the next day (you can choose a day that suits you). You can find what stores are able to do this by visiting the website. If you order by 10pm you can receive a next day delivery for £3.99 or you can opt for standard delivery for £3.50. You can also opt to receive your order at a specific time of your choice for £3.99. Please note that this only applies to home, beauty, clothes, wine and hampers and that all food orders can be ordered online but must be collected in store. If you have ordered something and it has failed to be delivered in the time it said it would be, please call the complaints number, So goes for if you have ordered something, whether it be food or from any other range that you feel is unsatisfactory, please let the store know so that an exchange or refund can be arranged.

Marks and Spencer complaints address

If you would prefer to write a letter of complaint to Marks and Spencer, you can send a complaint directly to their headquarters which is;

Marks and Spencer Group plc
Waterside House
35 North Wharf Road
W2 1NW

Marks and Spencer complaints procedure

If you experience something you would like to complain about in store, you can speak to a manager there and then and your situation will be dealt with accordingly. If you would like to take the complaint further as you may feel it has not been resolved properly, your next step would be to call the contact number or send an email explaining exactly what happened and include pictures if you are complaining about the quality of a product. Usually, a complaint will then be resolved and the customer compensated, but if you still don’t feel as if you have been helped, you can email the Eu’s Online Dispute Resolution Platform and select the Marks and Spencer email, where your complaint will be looked into further.

The M&S complaints email

If you would like to complain by email about something you ordered online, something you have seen on the website, or about a product you have bought in store, you can do so to the following address:

Additional Marks and Spencer services:

Marks and Spencer Online

marks and spencer online
marks and spencer online

Marks and Spencer stock all of their products online, and if you visit their website you can also gain access to offers and discounts such as ‘20% off homeware’ and ‘3 for two on lingerie’. Categories for shopping on the website include ‘women’, ‘men’, ‘home and furniture’ and ‘food and wine’. They also have an ‘inspire me’ category which provides inspiration, advice, and ideas on clothing home and also beauty. Returning a product you have bought in store is easy, you can just take it back to any Marks and Spencer store. However, If you have ordered something online and are not happy with it, you can easily return it via four different methods which are : Collect Plus, Royal Mail, Inpost Locker, or return directly to store. These are usually free and a refund will be issued provided the item is in the same condition as when it was delivered. Exclusions occur for large items such as pieces of furniture where a collection
will have to be arranged by the M&S team at your own cost of £50. If you would like to know where your nearest Collect+ location is, you can use the M&S website to track this.

Marks and Spencer Home

Marks and Spencer have a popular home range that is available to buy online and in store. You can furnish anything from your living room to your bathroom with M&S products, including having your curtains made from scratch and creating a nursery for your little one. As well as homeware and accessories, you can also furnish your conservatory and garden with an extensive collection of garden must-haves. If you would like a little bit of inspiration for your home or are struggling with where to start on your makeover, the Marks and Spencer’s team of experts will also help you with your chosen style, using top quality, affordable products. Need some dining inspiration? M&S also stock a range of crockery so that you can eat your dinner in style. Shop in store or online for your perfect home.

Marks and Spencer store locator

Simply visit the Marks and Spencer’s website to locate your nearest store. Marks and Spencer have a facility that allows you to either search from your current location or enter a postcode, town or street name to locate an M&S that is nearest to you.

M&S Clothes

M&S have a range of clothing collections for men and women, some of their most well known being ‘Autograph’ (classic, well made style), ‘Per Una’ (Stylish clothing aimed at middle aged women and above) and their ‘Limited Edition’ collection, slightly more high end with quirky pieces bound to be found in every fashion lover’s wardrobe. They also do clothes for children and babies and are well known for their supply of quality school uniform.

About M&S

Marks and Spencer (better known as M&S) was founded in 1884 by Michael Marks and Thomas Spencer. Since then the company has endured its ups and downs from staggering profit to sudden slumps. In 2009 it was overtaken by former Morrisons chief executive Marc Bolland. Marks and Spencer have a huge 852 stores across the UK and also have a number of stores running internationally (you can find 52 Marks and Spencer in India). it has been no secret that over recent years M&S sales have fallen in things such as home and clothes, but their ‘simply food’ sales have rocketed, with many enjoying their luxury, locally sourced products.


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