To speak to a member of staff from Marks and Spencer about a product or to make a complaint please call 0844 826 8015.
Marks and Spencer contact numbers:
|M & S||Phone Number||Opening Hours|
|Head Office||0844 826 8015||Monday till Sunday 8am – 11pm|
|Customer Services||0843 557 4377||Monday till Sunday 8am – 11pm|
|In-store Complaints||0843 557 4378||Monday till Sunday 8am – 11pm|
|Sales||0843 816 6796||Monday till Sunday 8am – 11pm|
|Food Complaints||0843 816 6797||Monday till Sunday 8am – 11pm|
|Returns and Exchanges||0843 816 6798||Monday till Sunday 8am – 11pm|
Marks and Spencer
Marks and Spencer (better known as M&S) was founded in 1884 by Michael Marks and Thomas Spencer. Since then the company has endured its ups and downs from staggering profit to sudden slumps. In 2009 it was overtaken by former Morrisons chief executive Marc Bolland. Marks and Spencer have a huge 852 stores across the UK and also have a number of stores running internationally (you can find 52 Marks and Spencer in India). it has been no secret that over recent years M&S sales have fallen in things such as home and clothes, but their ‘simply food’ sales have rocketed, with many enjoying their luxury, locally sourced products. To find out more about Marks and Spencer call 0844 826 8015 to be directed to a member of the head office team.
Marks and Spencer pride themselves on delivering excellent customer service whether it be on the shop floor, at the cash desk or in the restaurants. They also pride themselves on selling top quality produce and so if you are not satisfied with this then they would like to know about it. Visit the Marks and Spencer’s website to locate your nearest store. Marks and Spencer have a facility that allows you to either search from your current location or you can enter a postcode, town or street name to locate an M&S that is nearest to you. Alternatively, call 0843 557 4377 and a member of the customer services team will be able to locate your nearest store or answer any general questions you have.
Marks and Spencer stock all of their products online, and if you visit their website you can also gain access to offers and discounts such as ‘20% off homeware’ and ‘3 for two on lingerie’. Categories for shopping on the website include ‘women’, ‘men’, ‘home and furniture’ and ‘food and wine’. They also have an ‘inspire me’ category which provides inspiration, advice, and ideas on clothing home and also beauty. Marks and Spencer have a popular home range that is available to buy online and in store. You can furnish anything from your living room to your bathroom with M&S products, including having your curtains made from scratch and creating a nursery for your little one. As well as homeware and accessories, you can also furnish your conservatory and garden with an extensive collection of garden must-haves. If you would like a little bit of inspiration for your home or are struggling with where to start on your makeover, the Marks and Spencer’s team of sales experts will also help you with your chosen style, using top quality, affordable products, simply call 0843 816 6796. M&S have a range of clothing collections for men and women, some of their most well known being ‘Autograph’ (classic, well made style), ‘Per Una’ (Stylish clothing aimed at middle-aged women and above) and their ‘Limited Edition’ collection, slightly more high end with quirky pieces bound to be found in every fashion lover’s wardrobe. They also do clothes for children and babies and are well known for their supply of quality school uniform. For help finding products or ordering products, you can call the sales team 0843 816 6796.
You may want to make a complaint about an in-store experience you have had for many reasons such as the customer service you have received, you want to complain about a product you have bought, you want to complain about the conditions in your local store, you have been overcharged for an item, you don’t believe your food was up to the standard you paid for or you want to complain about the service you received in one of the Marks and Spencer restaurants. If you have experienced something you would like to complain about in-store, you can speak to a manager there and then and your situation will be dealt with accordingly or if you would like to take the complaint further as you may feel it has not been resolved properly, your next step would be to call 0843 557 4378 and explain exactly what happened. Usually, a complaint will then be resolved and the customer compensated, but if you still don’t feel as if you have been helped, you can ask to be referred to an advisor who will make sure your complaint will be looked into further.
Marks and Spencer Food Complaints
If you believe the food you have purchased from M&S is not up to the standards you would expect, or you feel the packaging has misled you to what is actually inside the product, then call 0843 816 6797 to speak to a member of the food complaints team. If you have ordered something and it has failed to be delivered in the time it said it would be, please call 0843 816 6797, whether it be food or from any other range that you feel is unsatisfactory, please let the store know so that an exchange or refund can be arranged. After calling the complaints line they may ask you to provide photos of the product and packaging.
Returns and Exchanges
Returning a product you have bought in-store is easy, you can just return it at any Marks and Spencer store. However, If you have ordered something online and are not happy with it, you can easily return it via four different methods which are: Collect Plus, Royal Mail, Inpost Locker, or return directly to store. These are usually free and a refund will be issued provided the item is in the same condition as when it was delivered. Exclusions occur for large items such as pieces of furniture where a collection will have to be arranged by the M&S team at your own cost of £50. If you would like to know where your nearest Collect+ location is, you can use the M&S website to track this or call 0843 816 6798. If you have experienced a problem with a return please call 0843 816 6798 and a member of staff will be able to track your return or help you with the returns process as well as let you know if your product is returnable.
Marks and Spencer head office address:
|Head Office||Marks and Spencer Group plc.
35 North Wharf Road.