The contact number for Smyths is available directly from their website at no or lower cost
0333 344 1157
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Call the number to make a complaint to Smyths, when you phone this number you can make complaints relating to stores you have visited, products you have bought, shopping online and more.
| Department | Opening Times |
| Smyths Complaints | Monday to Friday 9am till 5.30pm |
| Toy Complaints | Monday to Friday 9am till 5.30pm |
| Store Complaints | Monday to Friday 9am till 5.30pm |
| Delivery Complaints | Monday to Friday 9am till 5.30pm |
| Refund or Exchange Complaints | Monday to Friday 9am till 5.30pm |
| Website Complaints | Monday to Friday 9am till 5.30pm |
Smyths Complaints
To make a complaint to Smyths Toy Store you can phone the number. When you call this number the customer advisor will be able to take details of your complaint and explain what is likely to happen next. They can let you know details of the complaints procedure that Smyths typically follows, and how long you can expect to wait for your complaint to be resolved.
Toy Complaints
If you’d like to make a complaint about a specific toy or other product you bought from Smyths you can phone the number. When you phone the number you will need to give as much detail as possible about your complaint, and why you aren’t happy with your purchase. If you’re worried about the safety of a toy you can also phone this number to voice your concerns regarding this.
Store Complaints
You can phone the number to make a complaint about a specific Smyths Toy Store you have visited. When you phone this number you can make complaints about the cleanliness or layout of a store, if you found it particularly difficult to get around it.
If you’d like to make a complaint regarding the accessibility of the store you can also do this by phoning the number above.
If you have a complaint to make relating to a member of staff that you dealt with at a Smyths store, you can phone the number above where they will take details of your complaint. You’ll have to provide as much information as possible about the person that served you whilst at the store, and if you have their name that can also be really helpful.
Delivery Complaints
To make a complaint about a delivery from Smyths you can phone the number. When you call this number the customer advisor will take details of complaints that are running late, you can also find out where your delivery is and when it’s expected to arrive. If you’re disappointed with how your box arrived, and if it was damaged on arrival, you can phone this number to log your complaint to Smyths and see whether there is anything that can be done.
If you have had your ordered delivered, and the wrong item was in the order, you can phone the number above to make your complaint and see whether it’s possible to get the correct item sent out quickly.
Refund or Exchange Complaints
You can phone the number to make a complaint about a refund or exchange you have made with Smyths Toy Store. When you phone the number they’ll be able to take details of your complaint about a refund or exchange you tried to make in-store. If you found that the store wouldn’t make the exchange or refund, for reasons that don’t seem valid enough to you, you can phone this number to make the complaint.
If you are waiting an extra-long time for money to be refunded into your account, you can phone the number above to make the complaint relating to this and find out how long you can expect to wait for the payment to come through.
Website Complaints
If you’d like to make a complaint about the Smyths Toy Store website, you can call the number. When you phone this number they’ll be able to take details of any issues you’re having with the website. If you are currently having issues trying to process a payment, logging into your account, or anything else, call the number above as the trained advisors might be able to help fix the problem whilst you’re on the phone to them.
If the issue occurred previously, you can still phone the website complaints number to make a complaint. When you call just make sure you provide lots of details about the problem you had with shopping with Smyths online.