Mothercare

0843 178 5754

To make a complaint to Mothercare you can phone them on the number 0843 178 5754, where they’ll take details of your complaint and give you a resolution that you can deem worthy of your complaint or not.

Mothercare Complaints Numbers

Department Contact Number Opening Times
Complaints 0843 178 5754 Monday – Friday: 8am – 8pm Saturday 9am-6pm, Sunday 9am-5pm
Mothercare Delivery Complaints 0844 248 2679 Monday – Friday: 8am – 8pm Saturday 9am-6pm, Sunday 9am-5pm
Mothercare Product Complaints 0843 208 2411 Monday – Friday: 8am – 8pm Saturday 9am-6pm, Sunday 9am-5pm
Mothercare Payment Plan Complaints 0843 208 2412 Monday – Friday: 8am – 8pm Saturday 9am-6pm, Sunday 9am-5pm
Mothercare Staff Complaints 0844 248 2729 Monday – Friday: 8am – 8pm Saturday 9am-6pm, Sunday 9am-5pm
Mothercare Refund Complaints 0844 248 2731 Monday – Friday: 8am – 8pm Saturday 9am-6pm, Sunday 9am-5pm
Mothercare Store Complaints 0844 248 2732 Monday – Friday: 8am – 8pm Saturday 9am-6pm, Sunday 9am-5pm
Mothercare Loyalty Programme Complaints 0844 248 2733 Monday – Friday: 8am – 8pm Saturday 9am-6pm, Sunday 9am-5pm
Mothercare Promotion Complaints 0844 248 2734 Monday – Friday: 8am – 8pm Saturday 9am-6pm, Sunday 9am-5pm

Mothercare complaints

If you have a complaint to make to Mothercare, you can call the number 0843 178 5754 where they will take the details of your complaint relating to the delivery, products, payment plans, staff and more.

Mothercare PPI complaints address

Santander has now taken over the responsibility for PPI Complaints from Mothercare. Therefore, if you’d like to get in touch with the team dealing with PPI complaints for Mothercare, you can address your letter to the following:

PPI C1, Santander, 9 Nelson Street, Bradford, BD1 5AN

Mothercare complaints email

If you would like to send your complaint to Mothercare via email, you’ll have to do this via their website. There isn’t a direct email for you to send your Mothercare complaints to, instead you have to use the contact form which is available on their website to send details of your complaint to. When you send your complaint via email, one of the Mothercare team will get back to you within 24 hours.

Mothercare complaints procedure

When you phone this number after taking your details and information about the complaint, the trained customer service staff will decide if they’re able to give you a response straight away or whether they will need to investigate the complaint further. If it’s going to take a while, they’ll take some contact details from you and get back to you in due course with a response.

Once Mothercare have given you there resolution, you can decide whether or not you accept this and if not you can escalate the complaint further to a more senior member of staff who will review the complaint.

Mothercare Delivery Complaints

Make a complaint about Mothercare delivery when you call the number 0844 248 2679. When you phone this number you can complain about deliveries that haven’t arrived by the time they said they would, or deliveries that haven’t shown up at all. You might also wish to complain about deliveries that have incorrect or missing items from them. You could also call to complain about deliveries that have arrived with items that have been damaged in transit.

Mothercare Product Complaints

If you have a complaint about a specific Mothercare product you have purchased, you can phone the number 0843 208 2411 to make a complaint about it. You can phone this number to complain about products that have stopped working, haven’t washed correctly or anything else that you might find issue with.

Mothercare Payment Plan Complaints

Payment plans are available with Mothercare, to help ensure that you have everything you need for your bundle of joy. If you have an issue with the payment plan and would like to complain about it, you can phone the number 0843 208 2412. You can call this number if you have been denied the plan without valid reason. You might also wish to complain about the interest charges that have been added to your account.

Mothercare Staff Complaints

Complain about the staff you dealt with at a Mothercare store by calling the number 0844 248 2729. When you phone this number the advisor will take the details of the complaint relating staff who haven’t been helpful or particularly useful or knowledgeable when it comes to serving you in store.

Mothercare Refund Complaints

Phone the number 0844 248 2731 to make a complaint relating to a refund from Mothercare. If you haven’t been issued a refund, your money is taking a long time to go back into your account or the incorrect amount has been issued to you, you can phone this number to complain about it.

Mothercare Store Complaints

Call 0844 248 2732 to complain about a Mothercare store you have visited, you can phone this number to complain about how you weren’t able to get around the shop with your pram easily. The lack of products available in the store, or even the cleanliness of the shop. Just remember to give details of the location of the Mothercare you visited.

Mothercare Loyalty Programme Complaints

If you’d like to complain about the Mothercare Loyalty Programme, you can phone the number 0844 248 2733. When you call this number you can make complaints about the loyalties given, or if you haven’t had any points processed on your account for some reason.

Mothercare Promotion Complaints

Make a complaint about a Mothercare promotion by calling the number 0844 248 2734. When you phone this number you can complain about promotions that weren’t applied correctly and you haven’t received money off as a result.

Mothercare Complaints Address

If you would like to send your complaint in writing to Mothercare, you can send your letter to the following address:

Complaints Department
Mothercare Head Office
Cherry Tree Lane
Watford, Hertfordshire
WD24 6SH