Yorkshire Water

0843 557 3574

Make a complaint to Yorkshire Water when you call the number 0843 557 3574, where you can complain about your account, Business accounts, moving home, roadworks and more.

Yorkshire Water Complaints

Department Contact Number Opening Times
Yorkshire Water Complaints 0843 557 3574 Monday to Friday 8am till 9pm, Saturday 9am till 5pm
Yorkshire Water Business Complaints 0843 557 5206 Monday to Friday 8am till 9pm, Saturday 9am till 5pm
Yorkshire Water Payment Complaints 0843 208 2433 Monday to Friday 8am till 9pm, Saturday 9am till 5pm
Yorkshire Water Service Complaints 0843 816 6839 Monday to Friday 8am till 9pm, Saturday 9am till 5pm
Yorkshire Water Moving Home Complaints 0843 816 6841 Monday to Friday 8am till 9pm, Saturday 9am till 5pm
Yorkshire Water Retailers Complaints 0843 816 6842 Monday to Friday 8am till 9pm, Saturday 9am till 5pm
Yorkshire Water Roadwork and Incident Complaints 0844 453 0216 Monday to Friday 8am till 9pm, Saturday 9am till 5pm

Yorkshire Water Complaints

If you have a complaint to make regarding Yorkshire Water you can phone the number 0843 557 3574. When you call this number you can explain the problem to them and their trained advisors will explain what will happen now and whether or not they’ll need to look into your complaint further.

If you’re calling to make a complaint if you are a customer of Yorkshire Water it’s important to have the details of your account.

Yorkshire Water Complaints Email Address

There isn’t a direct email for you to send your Yorkshire Water complaint to, however, they do have a contact form on their website where you can fill out the details on the form and submit it straight to their team who will get back to you with a response.

Yorkshire Water Complaints Procedure

When you use the number above to make your complaint to Yorkshire Water, their trained team will do their utmost to answer your complaint there and then whilst you’re on the phone. If this can’t be done, they’ll take a contact number from you and get back to you at a later time with their response to your complaint.

If you’re unhappy with the response you can ask for the complaint to be reviewed by the head of customer service.

If you’re still not happy with the response given, you can then escalate the complaint to the Consumer Council for Water, an independent body that reviews and investigates complaint claims.

Yorkshire Water Business Complaints

If you have a Yorkshire Water business account and would like to complain about it, you can phone the number 0843 557 5206. When you call this number they can help you deal with complaints relating to a business account and any issues you might be having, whether it’s do with meter readings, charges on your account, or anything else.

Yorkshire Water Complaints Address

If you would prefer to write to Yorkshire Water with your complaint you can send it to the following address:

Yorkshire Water
Box 52
Bradford
BD3 7YD

When you write your letter, make sure that you include your full name, your account number, an email address and a phone number too.

Yorkshire Water will get back to you within seven working days with an initial response. If they don’t, they’ll pay you £25 under their Customer Charter.

Yorkshire Water Payment Complaints

Use the number 0843 208 2433 to make a complaint relating to your Yorkshire Water payment, you can phone this number to make a complaint relating to charges on your account. You might also need to call this number to complain about direct debits set up on your account. If you have a water meter and would like to complain about one of the readings given on your account, you can use this number to complain.

Yorkshire Water Service Complaints

If you’ve had someone from the Yorkshire Water team come to your home and you’re disappointed with the service, you can phone the number 0843 816 6839 to make your complaint. You can phone this number about rude staff who visited your home, or anyone who made you feel uncomfortable. If you’ve come into contact with a staff member from Yorkshire Water at any other time and would like to make a complaint, you can phone this number to do so.

Yorkshire Water Moving Home Complaints

Disappointed with the service you received from Yorkshire Water when you were moving home? You can call the number 0843 816 6841 to make your complaint regarding any issues that arose whilst you moved home, and as a result, the bills or charges that followed.

Yorkshire Water Retailers Complaints

If you’re a Retailer for Yorkshire Water and have a complaint to make you can phone the number 0843 816 6842. When you call this number you can complain about issues relating to contract meetings, service requests, planned or unplanned events.

Yorkshire Water Roadwork and Incident Complaints

Phone the number 0844 453 0216 to make a complaint about Yorkshire Water Roadworks or incidents that have occurred. You can phone this number to complain about roadworks that have caused damage to your home or anything else.