Eurostar

0843 557 3828

If you’d like to make a complaint to Eurostar you can phone the number 0843 557 3828 where their customer service team will take complaints about fares, Club Eurostar, the trains, staff and more.

Eurostar Complaints

Eurostar Department Contact Number Opening Times
Eurostar Complaints 0843 557 3828 Monday to Friday 8am till 8pm and 9am till 6pm on weekends
Eurostar fare complaints 0843 557 5266 Monday to Friday 8am till 8pm and 9am till 6pm on weekends
Club Eurostar Complaints 0843 658 6898 Monday to Friday 8am till 8pm and 9am till 6pm on weekends
Eurostar Train Complaints 0843 557 3828 Monday to Friday 8am till 8pm and 9am till 6pm on weekends
Eurostar Staff Complaints 0843 557 5266 Monday to Friday 8am till 8pm and 9am till 6pm on weekends

Eurostar Complaints

Call the number 0843 557 3828 to make a complaint to Eurostar regarding the service you received whilst using the train. You can phone this number to register your disappoint with the service relating to the travel, or booking of your tickets.

When you call this number the Traveller Care Team will take details of your complaint and explain what will happen next with the Eurostar complaints process.

Eurostar complaints email

If you would prefer to contact Eurostar online with your complaint, they don’t have a direct email for you to send your concerns to. Instead, you have to fill out their contact form on their website. This gives you prompts on the information that they need to investigate your complaint. Simply fill in the boxes with your details and someone will get back to you in due course.

Eurostar complaints address

Eurostar Traveller Care team
2nd Floor Kent House
81 Station Road
Ashford Kent
TN23 1AP

Eurostar Complaints process

Eurostar will do their best to resolve your complaint immediately when you phone to make the complaint. However, if this isn’t possible they’ll transfer it to their Traveller Care team who will get back to you either in two working days, or seven working days if you have sent your complaint in a letter.

They aim to have your complaint resolved within one month, but if it does take any longer the process will last no longer than three months.

If you are delayed 60 minutes or more when you are travelling with Eurostar you are entitled to compensation for that travel.

Eurostar fare complaints

Make a complaint about the Eurostar fares by calling the number 0843 557 5266. When you call this number you can complain about high fare rates on certain routes, if there has been a change made to your usual fare, or extra hidden charges on your fare that you weren’t made aware of.

Club Eurostar Complaints

If you have a complaint to make about the Club Eurostar loyalty programme, you can phone the number 0843 658 6898. When you call this number you can complain about issues with your account, if you haven’t earned points on a recent fare you purchased, if the points aren’t available to use when you need them, or your club level hasn’t changed despite meeting the criteria for it.

Eurostar Train Complaints

Complain about a Eurostar train by calling the number 0843 557 3828, when you phone this number you can complain about the cleanliness of the train. If you found that the seats were dirty, there was lots of rubbish on the train, the toilets weren’t cleaned or sufficiently stocked with necessities, or there wasn’t much help for those with disabilities, call the number above to register your complaint.

Eurostar Staff Complaints

Use the number 0843 557 5266 to make a complaint about Eurostar staff, you can call this number to make complaints about staff who haven’t been helpful with issues that you’re having or staff who have been rude to you.