Smart Parking

The contact number for Smart Parking is available directly from their website at no or lower cost

0843 178 5871

Call Connection, Calls cost 7p per minute plus your standard network charge.

Please ensure you have the bill payers permission before calling.

This website provides hard to find phone numbers as a call connection service, and is not associated with the company.

Complain about Smart Parking by calling them. Many people feel that Smart Parking unfairly targets and harasses drivers who use the car parks they manage. Call this number to complain about Smart Parking’s actions if they have given you a PCN.

Department
Opening Times
Smart Parking Complaints
Mon – Fri: 8.30am – 5pm
Sat – Sun: Closed
Car Park Complaints
Mon – Fri: 8.30am – 5pm
Sat – Sun: Closed
Blue Badge Holder Complaints
Mon – Fri: 8.30am – 5pm
Sat – Sun: Closed
PCN Complaints
Mon – Fri: 8.30am – 5pm
Sat – Sun: Closed
Appeal Complaints
Mon – Fri: 8.30am – 5pm
Sat – Sun: Closed
Debt Collector Complaints
Mon – Fri: 8.30am – 5pm
Sat – Sun: Closed

Smart Parking Complaints

Whether you are a victim of Smart Parking fines or not, you can call to complain about their practices. Dial to give feedback on Smart Parking. This could be from your own personal experience or concerning somebody else’s account. You can complain about something if the company has been in the news recently. Call to make a complaint about Smart Parking’s behaviour towards vulnerable people such as the elderly in NHS car parks. Complain about their treatment if it has caused significant distress for you or anyone else.

Car Park Complaints

Call if Smart Parking is responsible for a car park and you have a complaint about it. Complain about the car park itself if this affects your ability to park or pay for a ticket properly. This includes reporting broken meters or poorly defined parking spaces. If you cannot read the terms and conditions of using the car park clearly, call and complain. Smart Parking cannot enforce their parking rules if customers are not aware of them due to insufficient signage. Signs should be prominent with large lettering for visitors to see them.

Blue Badge Holder Complaints

The Department for Transport runs a Blue Badge scheme for drivers with disabilities. These badges allow the holders to park in certain public areas for up to 3 hours. What drivers may not know is that this does not apply to private car parks. Even when they have designated parking spaces for disabled people, the regular parking charges may still apply. It is up to the blue badge holder to check the conditions of parking to avoid further charges. Call to complain if a Smart Parking car park doesn’t show the rules for badge holders.

PCN Complaints

Smart Parking issues PCNs, or Parking Charge Notices, to people who use their car parks without paying correctly. Some people might not be aware that these are not the same as parking fines that councils issue. PCNs from Smart Parking is more like invoices for their parking contracts than legal fines. For this reason, you can refuse to disclose the driver’s name and refuse to pay if you aren’t in the wrong. Complain if you get a PCN but you aren’t at fault. Complain about mistakes with vehicle registration recognition.

Appeal Complaints

You can appeal against a PCN from Smart Parking if you can prove that you paid the correct amount for the length of your stay in the car park. Call to make a complaint about the appeals process. This could be because Smart Parking is taking much too long to consider your appeal. It might be that they are disregarding your relevant evidence so they can uphold their PCN. Complain if they have not given you a POPLA code if they refuse your appeal. You will need this code to take your case through Parking on Private Land Appeals.

Debt Collector Complaints

If you ignore a Smart Parking PCN and don’t pay, you will probably receive letters about debt collection. Refusal to pay will lead to them sending notices from Debt Recovery Plus Ltd. These will threaten further action if you continue to not pay the designated amount. These debt collectors are actually just another name for Smart Parking, who do not have the legal standing to actually recover the apparent debt from you. Call to make a complaint about their underhand practices and harassment through these letters.