The contact number for Economy Energy is available directly from their website at no or lower cost
Call Connection, Calls cost 7p per minute plus your standard network charge.
Please ensure you have the bill payers permission before calling.
This website provides hard to find phone numbers as a call connection service, and is not associated with the company.
Make a complaint to Economy Energy when you phone the number. When you call this number they can answer your complaints about payments, support, smart meters and more. Economy Energy went into administration in January 2019. Existing customers should be moved to OVO Energy as their replacement supplier.
|Economy Energy Complaints||Monday to Friday 9am till 5pm|
|Account Complaints||Monday to Friday 9am till 5pm|
|Smart Meter Complaints||Monday to Friday 9am till 5pm|
|Balance and Payment Complaints||Monday to Friday 9am till 5pm|
|Home Service Complaints||Monday to Friday 9am till 5pm|
|Website and App Complaints||Monday to Friday 9am till 5pm|
Economy Energy Complaints
Complain to Economy Energy about the service they have provided you with by phoning the number. When you call this number they will explain the complaints procedure that they follow, giving you details of what is likely to happen as you move forward with your complaint. They can let you know how long you can expect to wait for your complaint to be resolved too.
If you are not satisfied with the outcome of a previous complaint that you made, you can phone the number above and explain that you would like it to be escalated for an internal review.
Use the number to speak to Economy Energy regarding account complaints. You can phone this number to make a complaint about the account that you have with Economy Energy, you might need to make a complaint about the navigation of the account, or not being able to change the details of your account.
Smart Meter Complaints
Make a complaint about a smart meter you have from Economy Energy by phoning the number. When you phone this number you can make complaints that relate to your smart meter, such as inaccurate information that is being shown on the meter. Or maybe your smart meter is broken and the information has stopped updating.
Balance and Payment Complaints
Call the number to make a complaint to Economy Energy regarding your balance and payments. You can use this number to make complaints about balances that don’t seem to be right or in line with the meter reading that you submitted. A complaint can be made about payments that were taken without your knowledge or an increase in a direct debit that you were not made aware of.
Home Service Complaints
If you feel disappointed with the home service provided by Economy Energy you can phone the number. When you phone this number you can make complaints about the service that you received whilst in your home, such as if someone came out to fix a problem. You might want to complain about a technician who was considerably late to turn up for the appointment, one who never showed up, or someone who made you feel uncomfortable or caused serious damage to your home.
Website and App Complaints
You can make a complaint about the website and app that Economy Energy has by phoning the number. You can phone this number if you have any problems with using the app or website, phone when you have a problem as they might be able to help rectify this whilst you speak to them on the phone. You can also make complaints that have caused issues with payments or making changes to your account. Such as if you believe you’ve made a payment on your account but it has frozen and you later find out that it didn’t go through, so you’ve got an extra charge as a result of this.