Economy Energy

0844 257 3031

Make a complaint to Economy Energy when you phone the number 0844 257 3031. When you call this number they can answer your complaints about payments, support, smart meters and more.

Department Contact Number Opening Times
Complaints 0844 257 3031 Monday to Friday 9am till 5pm
Account complaints 0844 257 3032 Monday to Friday 9am till 5pm
Smart Meter Complaints 0844 257 3033 Monday to Friday 9am till 5pm
Balance and payment complaints 0844 257 3034 Monday to Friday 9am till 5pm
Home service complaints 0844 257 3035 Monday to Friday 9am till 5pm
Website and app complaints 0844 257 3036 Monday to Friday 9am till 5pm

Complaints

Complain to Economy Energy about the service they have provided you with by phoning the number 0844 257 3031. When you call this number they will explain the complaints procedure that they follow, giving you details of what is likely to happen as you move forward with your complaint. They can let you know how long you can expect to wait for your complaint to be resolved too.

If you are not satisfied with the outcome of a previous complaint that you made, you can phone the number above and explain that you would like it to be escalated for an internal review.

Account complaints

Use the number 0844 257 3032 to speak to Economy Energy regarding account complaints. You can phone this number to make a complaint about the account that you have with Economy Energy, you might need to make a complaint about navigation of the account, or not being able to change the details of your account.

Smart meter complaints

Make a complaint about a smart meter you have from Economy Energy by phoning the number 0844 257 3033. When you phone this number you can make complaints that relate to your smart meter, such as inaccurate information that is being shown on the meter. Or maybe your smart meter is broken and the information has stopped updating.

Balance and payment complaints

Call the number 0844 257 3034 to make a complaint to Economy Energy regarding your balance and payments. You can use this number to make complaints about balances that don’t seem to be right or in line with the meter reading that you submitted. A complaint can be made about payments that were taken without your knowledge, or an increase in a direct debit that you were not made aware of.

Home service complaints

If you feel disappointed with the home service provided by Economy Energy you can phone the number 0844 257 3035. When you phone this number you can make complaints about the service that you received whilst in your home, such as if someone came out to fix a problem. You might want to complain about a technician who was considerably late to turn up for the appointment, one who never showed up, or someone who made you feel uncomfortable or caused serious damage to your home.

Website and app complaints

You can make a complaint about the website and app that Economy Energy has by phoning the number 0844 257 3036. You can phone this number if you have any problems with using the app or website, phone when you have a problem as they might be able to help rectify this whilst you speak to them on the phone. You can also make complaints that have caused issues with payments or making changes to your account. Such as if you believe you’ve made a payment on your account but it has froze and you later find out that it didn’t go through, so you’ve got an extra charge as a result of this.