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0345 606 0265
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Contact the DWP if you need to make a complaint about the Department for Work and Pensions. You can also complain about organisations providing DWP services.
Sat – Sun: Closed |
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Sat – Sun: Closed |
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Sat – Sun: Closed |
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Sat – Sun: Closed |
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Sat – Sun: Closed |
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Sat – Sun: Closed |
DWP Complaints
Contact the DWP by calling if you wish to make a complaint to and/or about this government department. This could be about their practices in general, developments such as benefit roll-outs, or anything else similar. You can complain about mistreatment by DWP staff members if you think they were unfair to you. Or complain about administrative delays if they have a negative impact on your financial situation and your health. Complain about the Debt Management programme if you are struggling to pay back overpayments.
DWP Complaints Email
If you’d prefer to send your complaint to the DWP on email, you can send it to the following address: Correspondence@dwp.gsi.gov.uk.
Included in the email you’ll also have to provide plenty of information so that the team can investigate your claim properly. Include your full name, address and a contact number for them to reach you on. An explanation of the benefit you’re claiming about, as well as the incident that occurred, when it happened and the effect it had on you. You must also include your National Insurance number, as well as details of what you’d like the DWP to do to put the incident right.
DWP Complaints Address
You could also send your complaint in a letter, you will need to include the information listed above, and send it to the following:
DWP Complaints
Post Handling Site B
Wolverhampton
WV99 2GY
Jobcentre Plus Complaints
Jobcentre Plus is responsible for providing a variety of benefits to supplement financial income. This includes Income Support, Employment and Support Allowance, Jobseekers Allowance, and the newer benefit which is gradually replacing them, Universal Credit. Call if you have a complaint about a benefit or a Jobcentre Plus facility that the staff there were unable to resolve already. You can also make complaints about the way they handle your claim for Budgeting Loans. Make complaints about the Social Fund, too.
Pension Service Complaints
Due to changes around the State Pension age, there are thousands of complaints about the pension service. Call if there is a problem with your State Pension payments or your claim. You can complain about changes to your eligibility even if you aren’t claiming your State Pension yet. Complain if there are issues with deferring your State Pension and taxes on extra payments. You can call to complain about any problems with Pension Credit, including Guarantee Credit to top up weekly income or Savings Credit as an extra payment.
Disability and Carers Service Complaints
The Disability and Carers Service assists people with disabilities and their carers. Financial support includes benefits such as Attendance Allowance, Carer’s Allowance, Disability Living Allowance, Incapacity Benefit, and Personal Independence Payments (PIP). There is also an Access to Work scheme, which helps people with disabilities who are able to work to gain fair employment. Call if you have a complaint about any of these benefits which the service has failed to address appropriately, whether you are disabled or a carer.
Child Maintenance Service Complaints
Low-income families struggle the most to support their children. The child maintenance service aims to provide support for those paying for their children’s care. They manage child maintenance payments for families with separated parents who disagree over the financial arrangement. Call to complain if there is a problem with payments or the arrangement made by the service is causing other issues. Complain about your case if you are unhappy about its management or outcome. Call for advice on making an appeal.
Independent Case Examiner Complaints
Once you have gone through the complaints process for the organization responsible, you can escalate your complaint to the Independent Case Examiner if you are still not happy with the outcome. You must get a final response referring you to the ICE before you can contact them. They will investigate complaints involving poor customer service, failure to properly follow procedures, and excessive delays, resulting in a negative impact towards the claimant. If you want to then complain about the ICE investigation, call them.