The contact number for Jack's is available directly from their website at no or lower cost
0800 085 3561
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If you have a complaint to make about the supermarket Jack’s you can phone the number, where they will able to make a note of your complaint and aim to get it resolved quickly for you.
| Department | Opening Times |
| Jack’s Complaints | Monday to Saturday 8am till 10pm Sunday 11am till 5pm |
| Store complaints | Monday to Saturday 8am till 10pm Sunday 11am till 5pm |
| Product Complaints | Monday to Saturday 8am till 10pm Sunday 11am till 5pm |
| Offer Complaints | Monday to Saturday 8am till 10pm Sunday 11am till 5pm |
| Shop Smart Complaints | Monday to Saturday 8am till 10pm Sunday 11am till 5pm |
| Service Complaints | Monday to Saturday 8am till 10pm Sunday 11am till 5pm |
Jack’s Complaints
You can phone the number to make a complaint to Jack’s regarding the service you received or the products you purchased from the supermarket. When you phone this number they can tell you about the complaints procedure that Jack’s typically follows. If you provide details of the complaint, the advisor might be able to indicate what’s likely to happen as a result of your complaint and when you can expect your complaint to be resolved.
Store Complaints
If you’d like to make a complaint about a Jack’s store you have visited you can phone the number. When you call this number they will be able to take complaints you have relating to a specific store. You can phone this number if want to complain about the layout of a store you’ve visited, the cleanliness of the store, or the stock levels in the store. If you found that you couldn’t shop easily in the Jack’s you went to, you might want to make a complaint to hopefully get it looked at, and next time your visit to the Jack’s store might be more enjoyable. If you’d like to make a complaint relating to the accessibility, the parking or the facilities of the store you went to, then you can phone the number above.
Product Complaints
To make a complaint relating to a specific product you purchased from Jack’s you can phone the number. When you phone this number you can make a complaint about an item you have purchased and aren’t completely happy with. Typically Jack’s will only accept and honour complaints that are relating to their own-brand products, if you have purchased another brand whilst shopping at Jack’s, it’s best to get in touch with them directly to voice your concerns and complaints.
Offer Complaints
If you’d like to make a complaint about the offers in store from Jack’s you can phone the number. When you call this number they will take complaints relating to any of the special offers that they have running in store. You can make a complaint about offers you don’t think were particularly good, or you found were cheaper elsewhere.
Shop Smart Complaints
The Shop Smart app allows you to keep track of your spending whilst shopping in-store at Jack’s, if you’d like to make a complaint about this you can phone the number. When you phone this number you can make complaints about the usability of the app, or if the app calculated your shopping wrong.
Service Complaints
You can call the number to make a complaint about the level of service you received whilst shopping at a Jack’s store. When you phone this number you can make a complaint about a staff member who you dealt with whilst shopping at Jack’s. When you call to make your complaint, it’s best to provide as much detail as possible regarding the staff member and why you’d like to make your complaint.