The contact number for Sports Direct is available directly from their website at no or lower cost
0845 1299 200
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Contact Sports Direct to make a complaint. Common complaints about Sports Direct include problems with their products, stores, deliveries, returns, and lack of proper customer service. Complain about your bad experience shopping at Sports Direct.
Sat – Sun: Closed |
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Sat – Sun: Closed |
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Sat – Sun: Closed |
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Sat – Sun: Closed |
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Sat – Sun: Closed |
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Sat – Sun: Closed |
Sports Direct Complaints
Call the Sports Direct complaints number to make general complaints about Sports Direct. If you have had recurring problems when shopping with them, call to make a formal complaint about the situation. You can complain about the brand if you have heard negative things about their policies and practices. Lots of complaints about the way they treat customers and employees might encourage the company to change their substandard behaviour. Make a complaint about the founder and stakeholder Mike Ashley.
Sports Direct Store Complaints
Many complaints about Sports Direct revolve around their stores. There are more than 400 stores, but according to customers, they are not the best retail experience. Phone to complain about a particular branch of Sports Direct. You should ask to speak to the manager while instore if you have a negative experience. If you cannot resolve the issue in the store, call this number to lodge a complaint. Complain about poor layout if a cramped store poses health and safety risks or excludes wheelchair users, or about rude store staff.
Sports Direct Delivery Complaints
Sports Direct offers standard, express, and next day delivery or store collection, depending on how quickly you want your order. Or at least, they claim to deliver in these timescales. Call if you experience problems with the delivery of your online order from Sports Direct. If you paid extra for faster delivery, you should demand a refund from Sports Direct if they fail to deliver on time. Some customers complain about unexplained delays in delivery or lack of notifications. Complain if you have not received your online order at all.
Sports Direct Order Complaints
Plenty of Sports Direct customers have previously complained of placing orders which were cancelled with no explanation. Whether it was a pre-order placed months in advance or the website stated that an item was in stock and allowed you to buy it, call and complain. You should receive a full refund for any cancelled items which they claim are not available. Some customers find that Sports Direct sent them the wrong size, or completely the wrong item, or items are missing altogether. Call to complain about this and resolve it.
Sports Direct Product Complaints
While the brand likes to brag about being the UK’s number one retailer of sportswear and sporting goods, the customers might have something else to say about that. Call to complain about the products you have bought from Sports Direct. You might find that the items are of poor quality and you’re unable to use them for the intended purpose. In this case, Sports Direct should replace them. Complain if customer services fail to assist you regarding faulty or inadequate products. Complain about incorrect sizing information.
Sports Direct Refund Complaints
A huge source of complaints about Sports Direct customers is their extremely poor returns policy. When you order online, Sports Direct gives you the option of returning by post, at your own expense. Otherwise, you can return products instore, but they don’t tell you that you can only get a credit note instead of your money back. Call to complain to Sports Direct about their returns or refunds policy. Make sure that you have the proof of postage if they are denying a return. Complain if you do not receive a refund after 14 days.