River Island

0843 557 3613

Contact River Island on 0843 557 3613 to make a complaint about the high-street fashion brand. The Lewis family started the company in London in 1948 and still own it privately.

Department
Contact Number
Opening Times
River Island Complaints
0843 557 3613
Mon – Fri: 8am – 8pm
Sat – Sun: 8am – 8pm
River Island Store Complaints
0843 208 2268
Mon – Fri: 8am – 8pm
Sat – Sun: 8am – 8pm
River Island Product Complaints
0843 208 2278
Mon – Fri: 8am – 8pm
Sat – Sun: 8am – 8pm
River Island Delivery Complaints
0843 208 5658
Mon – Fri: 8am – 8pm
Sat – Sun: 8am – 8pm
River Island Returns Complaints
0843 208 5659
Mon – Fri: 8am – 8pm
Sat – Sun: 8am – 8pm
Style Studio Complaints
0844 453 0170
Mon – Fri: 8am – 8pm
Sat – Sun: 8am – 8pm

River Island Complaints

Contact River Island complaints department by calling 0843 557 3613. You could complain about anything to do with the brand. This could be their image, marketing, or pricing. You can complain about the website if you experience problems using it. Complain about your online account if you have one to shop with. For example, you can make a complaint if your promotional code doesn’t work and you’re missing out. Or complain about a lack of offers.

River Island Store Complaints

To complain about a River Island store, call 0843 208 2268. If you have a poor experience while in a store, ask to speak to the manager at the time. They might be able to resolve your issue there and then. If the staff in the store are not helpful or cause problems for you, call this number to complain about that branch. Complain if you use the store locator on the website and it gives you incorrect information. Or complain about issues with stock.

River Island Product Complaints

If you have a complaint about a River Island product, call 0843 208 2278. You can complain about the design, the materials, or the overall quality. This applies to clothes, accessories, shoes, and homeware products. For clothing, you may want to complain about their sizing, especially their “Plus Size” measurements. You should report any products to River Island which cause a health risk to customers. This is especially true for food or children’s items.

River Island Delivery Complaints

River Island offers free store collection or delivery at various speeds costing from £3.99 to £8.99. Call 0843 208 5658 to complain if your delivery is late or missing. You should request a refund of the delivery charge if you paid for faster delivery and didn’t receive it. Complain if a store did not hold your order for collection for 14 days before returning it. Call if your parcel arrives with damage, something is missing from your order, or there is a faulty item.

River Island Returns Complaints

You should be able to return products to any River Island store with your despatch note or receipt as proof of purchase. There are plenty of ways to return online orders by mail and courier service. Call 0843 208 5659 to complain if something goes wrong with a return. A store might not accept your return, or your parcel might be lost on the way back to River Island’s warehouse. Complain if it has been longer than 12 days and your refund is missing.

Style Studio Complaints

River Island offers a complimentary personal styling service in the London, Birmingham, and Liverpool stores. There are three appointment lengths to help customers find one outfit to a wardrobe of seasonal looks. Call 0844 453 0170 if you were unhappy with your personal stylist or the overall experience. You should complain to the store first. Complain if you think they should offer the Style Studio in more locations, or about pressure to buy.