River Island

The contact number for River Island is available directly from their website at no or lower cost

0843 557 3613

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This website provides hard to find phone numbers as a call connection service, and is not associated with the company.

Contact River Island on this number to make a complaint about the high-street fashion brand. The Lewis family started the company in London in 1948 and still own it privately.

Department
Opening Times
River Island Complaints
Mon – Fri: 8am – 8pm
Sat – Sun: 8am – 8pm
River Island Store Complaints
Mon – Fri: 8am – 8pm
Sat – Sun: 8am – 8pm
River Island Product Complaints
Mon – Fri: 8am – 8pm
Sat – Sun: 8am – 8pm
River Island Delivery Complaints
Mon – Fri: 8am – 8pm
Sat – Sun: 8am – 8pm
River Island Returns Complaints
Mon – Fri: 8am – 8pm
Sat – Sun: 8am – 8pm
Style Studio Complaints
Mon – Fri: 8am – 8pm
Sat – Sun: 8am – 8pm

River Island Complaints

Contact River Island complaints department by calling their phone number. You could complain about anything to do with the brand. This could be their image, marketing, or pricing. You can complain about the website if you experience problems using it. Complain about your online account if you have one to shop with. For example, you can make a complaint if your promotional code doesn’t work and you’re missing out. Or complain about a lack of offers.

River Island Complaints Email

If you’d prefer to send your complaint via an email, you can explain the details of the issue by sending it to customer.services@river-island.com. When you email your complaint be sure to include plenty of information, as well as contact details for them to reply to you.

You could also fill out the information relating to your complaint using the contact form on their website.

River Island Store Complaints

To complain about a River Island store, call the number. If you have a poor experience while in a store, ask to speak to the manager at the time. They might be able to resolve your issue there and then. If the staff in the store are not helpful or cause problems for you, call this number to complain about that branch. Complain if you use the store locator on the website and it gives you incorrect information. Or complain about issues with stock.

River Island Product Complaints

If you have a complaint about a River Island product, call this number. You can complain about the design, the materials, or the overall quality. This applies to clothes, accessories, shoes, and homeware products. For clothing, you may want to complain about their sizing, especially their “Plus Size” measurements. You should report any products to River Island which cause a health risk to customers. This is especially true for food or children’s items.

River Island Delivery Complaints

River Island offers free store collection or delivery at various speeds costing from £3.99 to £8.99. Call to complain if your delivery is late or missing. You should request a refund of the delivery charge if you paid for faster delivery and didn’t receive it. Complain if a store did not hold your order for collection for 14 days before returning it. Call if your parcel arrives with damage, something is missing from your order, or there is a faulty item.

River Island Returns Complaints

You should be able to return products to any River Island store with your despatch note or receipt as proof of purchase. There are plenty of ways to return online orders by mail and courier service. Call to complain if something goes wrong with a return. A store might not accept your return, or your parcel might be lost on the way back to River Island’s warehouse. Complain if it has been longer than 12 days and your refund is missing.

Style Studio Complaints

River Island offers a complimentary personal styling service in the London, Birmingham, and Liverpool stores. There are three appointment lengths to help customers find one outfit to a wardrobe of seasonal looks. Call if you were unhappy with your personal stylist or the overall experience. You should complain to the store first. Complain if you think they should offer the Style Studio in more locations, or about pressure to buy.