Autoglass

0843 178 5356

Contact Autoglass by calling 0843 178 5356 if you have a complaint. They are available to discuss their repair services and costs whenever you need them. Call if you are not happy.

Department
Contact Number
Opening Times
Autoglass Complaints
0843 178 5356
Mon – Fri: 24/7
Sat – Sun: 24/7
Appointment Complaints
0843 178 5357
Mon – Fri: 24/7
Sat – Sun: 24/7
Insurance Claim Complaints
0843 178 5358
Mon – Fri: 24/7
Sat – Sun: 24/7
Cost & Payment Complaints
0843 178 5359
Mon – Fri: 24/7
Sat – Sun: 24/7
Repair Guarantee Complaints
0843 178 5360
Mon – Fri: 24/7
Sat – Sun: 24/7
ADAS Calibration Complaints
0843 178 5361
Mon – Fri: 24/7
Sat – Sun: 24/7

Autoglass Complaints

Contact Autoglass by calling them on 0843 178 5356 to complain about them. They promise to treat customers fairly and to assign a dedicated expert to handle every complaint. They only have a single step complaints process. This means that there is no escalating through various levels of management. Autoglass will provide one response, which will be their final decision. If it takes longer than 8 weeks, or you are still not happy, you can then contact the Financial Ombudsman Service to get an independent review of your Autoglass complaint.

Appointment Complaints

To book an appointment you need to provide your vehicle registration number, surname, postcode, and details of the damage. They will give you the soonest available appointment which should take 30-60 minutes. Their mobile repair and replacement service means that Autoglass can come to you. Call 0843 178 5357 to complain if your technician is late for the appointment or does not show up. Complain if you are unable to change your appointment or if you don’t receive messages about it. Or complain if they do not clean up broken glass.

Insurance Claim Complaints

If your vehicle insurance covers glass damage, you can make a claim through Autoglass. You don’t even need to contact the insurer first, because Autoglass will deal directly with them. All you need is your surname and postcode, so you don’t have to hunt around for paperwork. A glass repair claim should not affect your No Claims Bonus or increase your premium. Call 0843 178 5358 to complain if this does happen after claiming via Autoglass. Complain if Autoglass are responsible for miscommunications with the insurance provider.

Cost & Payment Complaints

Attempting repairs before replacement makes Autoglass more affordable and saves time. The cost of the work depends on whether it is a repair or replacement, and if your vehicle insurance policy covers glass damage. Autoglass usually collects payments from you on behalf of your insurance provider. Due to high service demands, Autoglass cannot do the work for you if your insurance doesn’t cover glass damage. Call 0843 178 5359 to complain if there is an issue with your excess payment, or if Autoglass wrongfully declines to repair.

Repair Guarantee Complaints

Autoglass offers a “lifetime guarantee” on their glasswork, meaning as long as you have the vehicle. Their replacement glass is always to the same standard as the original glass. Their technicians are all highly trained to assure high-quality workmanship. However, the lifetime guarantee does not include ADAS Calibration. They only guarantee their windscreen wiper replacements for 12 months. If chips turn into cracks during repairs, then you will have to pay for a full windscreen replacement. Call 0843 178 5360 if you are unhappy with repairs.

ADAS Calibration Complaints

Technological advancement means that many cars have smart features to help the driver operate the vehicle. These are known as Advanced Driver Assistance Systems. Examples include collision detection, rear-view cameras, or adaptive high beams. Windscreen and window replacements can disrupt the cameras and sensors for these systems. This is why Autoglass offers ADAS Calibrations as well, to make sure your systems still operate to the manufacturer’s standards. Call 0843 178 5361 to complain about miscalibrated systems.