British Gas

0843 557 3384 

British Gas is a UK based utility provider, with services for business and domestic customers including gas and electricity. If you are having issues with your supply, call British Gas customer service on 0843 557 3384.

Customer Service

If you have a general query about your British Gas supply, or you are having an issue with your account, you can contact the customer service team on 0843 557 3384. When you call this number, you’ll be able to speak to the customer service department who can answer your question or help with your problem. When you call the above number, you’ll be greeted with an automated message thanking you for calling British Gas, and pointing out that their insurance activities are regulated by the Financial Conduct Authority. From there, you’ll be given a range of menu options. If you’re moving home, press 1. If you are looking to start your British Gas supply, press 2. If you are experiencing difficulty accessing your British Gas account, press 3. If your query is about anything else, press 4. From there, you’ll be connected to the relevant department and your query will be answered.

British Gas Complaints Email

You can phone the British Gas Complaints helpline on the number 0843 557 3384 or if you prefer you can write to them on email. You can send your email complaint to or you can send a letter to the following address:

Complaints Management Team
PO Box 226, Rotherham, S98 1PB


If you have an emergency such as a gas leak or a loss of power, contact the British Gas emergencies team immediately by calling 0843 596 4184. By calling this emergency number, British Gas will be able to reassure you and send someone out to check/fix your supply if necessary. When you call the number, you’ll be put straight through to an operator who will assist you with your emergency.

Bills and Payments

If you are unable to make a payment or you believe that your gas/electricity bill is incorrect, you can contact the billing and payment department on 0843 557 3537. When you call this phone number, you will be greeted with a variety of menu options. To get through to the payment and billing team, press 4 for ‘anything else’. You can call this number if your payment amount is not correct or you are unable to make a payment.

Appliances and Engineers

If you are a boiler servicing plan customer, or you need your boiler to be repaired, call British Gas on 0843 658 0878. You can also use this number if you have booked for an engineer to come out to you and you need to amend the appointment or cancel it. To speak to the appliances and engineers team, call British Gas using the number above and choose menu option 4.

Moving Home, Breakdowns and Smart Meters

If you need to inform British Gas that you are moving home, or if your boiler has broken down, you can do so by contacting the customer service team on  0844 826 8083. If you’re moving, press 1. For breakdowns or smart meter queries, press 4. This number will put you through to a member of the British Gas customer service team who can help you.

Technical Support

If you require technical support with the British Gas app or any smart home products, you can call the technical support team on 0843 557 5016. This will get you through to the technical support department, who will be able to troubleshoot any difficulties that you are having.

British Gas Contact Numbers

Department Contact Number Opening Hours
Customer Service 0843 557 3384 24/7
Emergencies 0843 596 4184 24/7
Bills and Payments 0843 557 3537 24/7
Appliances and Engineers 0843 658 0878 24/7
Moving Home, Breakdowns and Smart Meters 0844 826 8083 24/7
Technical Support 0843 557 5016

Other Ways to Contact British Gas

You can access a range of help and support via the British Gas website. For the latest news and updates, follow British Gas on Twitter.