British Gas

British Gas Other Phone Numbers:

British Gas Phone Number
Complaints 0844 826 8083
Customer Services 0843 557 3384
Emergencies 0843 557 4307
British Gas Homecare Complaints 0843 557 3537

British Gas Complaints Opening Hours

Department Opening Hours
Complaints Monday to Friday: 8am – 8pm, Saturday: 8am – 6pm.

British Gas Head Office Address

Department Address
Complaints Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD

Reasons to call the British Gas Complaints Number:

  • To make a complaint about your gas or electricity service, boiler or tariff.
  • To make a complaint about a British Gas engineer who visited your home.
  • To make a complaint about being mis-sold a product such as insurance or servicing.
  • To make a complaint about your bill.

Ways to pay your British Gas bill
British Gas smart meters
Green Deal

British Gas Customer Complaints

If you are a customer and you wish to make a complaint about your energy tariff, boiler, bill or servicing/insurance product, or to make a complaint about a British Gas employee, you can file a complaint with British Gas by calling the phone number on this page. You can also fill in the online complaints form or write to British Gas at:

Complaints Management Team, PO Box 226, Rotherham S98 1PB.

When you make a complaint, British Gas will investigate the complaint fully. They will apologise for anything they did wrong and try to make it right with a refund or compensation.

British Gas Complaints Procedure

The British Gas complaints procedure is similar to most companies. You can make your initial complaint using one of the methods above. British Gas always tries to resolve your complaint on the day that they receive it, however, sometimes more complicated complaints may take slightly longer to resolve. If British Gas is unable to resolve the complaint within eight weeks or can’t agree on a solution with you, they’ll write to you and explain how you can pass on your complaint to the energy ombudsman services.

If the issue lies with your meter, an engineer may visit your home to investigate the issue.

The British Gas complaints procedure also applies to Sainsbury’s Energy complaints.

British Gas Complaints Email

It’s recommended that you use the phone number, online contact form or postal address to register your initial complaint, but if you are not happy with how your complaint is being handled, you can email the Managing Director of energy customer service. You can email customercomplaints@britishgas.co.uk to escalate your complaint.

British Gas Homecare Complaints

If you have a complaint relating to British Gas Homecare, Electrical Care, Drains Cover or Gas Appliance Care, you can register it with British Gas using the telephone number on this page. If your complaint about Homecare services can’t be solved straightaway, you’ll receive a letter of acknowledgement within 48 hours.

British Gas Business Complaints

If you are a business customer, you can make a complaint using the aforementioned methods. You may wish to complain about your business energy tariff, a one-off repair or a boiler installation. British Gas treats each complaint fairly and aims to get back to you quickly. Any personal information given will be handled in confidence. If the issue lies with your energy supply, British Gas will speak to your network supply operator on your behalf to see if there are any known problems in your area.

British Gas Tariffs

There are several energy tariffs available to suit your needs and budget. The standard tariff has a variable rate and is available to customers on pay as you go. The HomeEnergy capped tariff is a tariff where prices won’t go up, but they may come down. The HomeEnergy fixed tariff has fixed prices until 2018.

British Gas also recently introduced a new tariff where you can get free electricity on weekends during a certain period of time.

British Gas Business

If you are a business owner, British Gas can help you get your meter installed and set up, with a range of different gas and electricity tariffs. They’ll also maintain your boiler to keep it working efficiently and safely. Products are available whether you are a new business which is just starting up or a large corporation.

British Gas Online

You can conduct several different British Gas account activities online such as submitting your meter reading, setting up a Direct Debit or making a payment, requesting a copy of your bill or statement, informing British Gas that you are moving and getting a quote for a new tariff.

British Gas App

The British Gas app has been created for iPhone and Android. It allows you to compare your usage, submit meter readings, pay bills and book an engineer out to see you if you have an issue with your gas or electricity.

Popular Questions About British Gas

Where to pay British Gas bill?

There are several different ways to pay your British Gas bill. You can set up a Direct Debit so that the money is automatically taken from your account, pay online/by text/on the app with your card, by calling the automated payment line, by using your internet banking, by sending a cheque in the post, at the Post Office/Paypoint/bank or with a payment card arrangement.

What is British Gas smart meter?

british gas smart meter
british gas smart meter

A smart meter is a new type of gas and electricity meter. It will help you save money by showing you exactly how much money you are using. Meter readings are sent automatically to British Gas and you can top up anywhere using the app if you are a pay as you go customer.

Are British Gas a Green Deal provider?

Green deal was a Government scheme designed to help make your home more energy efficient, with insulation and other energy products. However, British Gas is now closed for new applications.

About British Gas

British Gas can trace its origins back to 1812 when the world’s first utility company, The Gas Light and Coke Company was founded.

Today, British Gas services 12 million homes across the UK, making it the largest energy supplier.

For more about British Gas, visit the website.

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