The contact number for British Gas is available directly from their website at no or lower cost
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Get in touch with British Gas on the number to make complaints about the British Gas Homecare Service, Smart Meters, Bills and more.
British Gas Complaints Numbers
|British Gas Complaints||24 hours, seven days a week|
|British Gas Homecare Complaints||24 hours, seven days a week|
|Service Complaints||24 hours, seven days a week|
|Smart Meter Complaints||24 hours, seven days a week|
|Engineer Complaints||24 hours, seven days a week|
|Bill Complaints||24 hours, seven days a week|
|British Gas Business Complaints||24 hours, seven days a week|
British Gas Complaints
Call the British Gas complaints number where they can help log your complaints and get them resolved in a timely manner. When you ring and get through to a complaints advisor they’ll be able to assist with the complaints you have, as well as information regarding the complaints process. If you’d like to know how long the complaints process typically takes you can phone this number to find out, as well as information of what’s likely to happen at the end as a resolution.
British Gas Homecare Complaints
Make a complaint about British Gas Homecare by calling the number. When you phone this number the advisor can log complaints about the service you have received from British Gas Homecare, you might need to complain about an engineer who was late or didn’t turn up, or an unexplained charge on your bill.
If you’ve enlisted the help of your Homecare cover when moving home, and you don’t think the service was up to standard, you can call the number above to register your complaint.
British Gas Complaints Email
You can phone the British Gas Complaints helpline on the number, or if you prefer you can write to them on email. You can send your email complaint to firstname.lastname@example.org or you can send a letter to the following address:
Complaints Management Team
PO Box 226, Rotherham, S98 1PB
If you’re disappointed with the service you received from British Gas you can call the number. When you phone you can make complaints about broken boilers and heating, or leaking drains. If you don’t think British Gas has done enough to help you through these troubling times you can phone the number above to make a complaint about the service, or the lack of service you received.
Smart Meter Complaints
You can phone the number to make complaints about British Gas Smart Meters. If you think that you’re being overcharged by your smart meter you can phone the number above to dispute it and make a complaint about it. If the installation of the smart meter wasn’t as good as you were expecting, or your home was damaged as a result of the installation.
Make a complaint about an engineer from British Gas when you call the number. When you phone this number they can log complaints about engineers who were late or didn’t turn up. If an engineer was particularly dirty or made a huge mess in your home whilst there and didn’t offer to clean it up, then you can also make a complaint. If you feel that an engineer was inappropriate or made you feel uncomfortable in your home you can also call this number.
Make complaints about your bill from British Gas by calling the number. When you ring this number you can make complaints about unexplained charges on your bill, or if they take money from your account without informing you first.
British Gas Business Complaints
If you have a British Gas Business account you can call the number to make your complaint about the service that they have given you. When you phone this number you can make complaints relating to the Business’ smart meter, an engineer who visited your business, a bill that has come through and more. If you’d like to make a complaint about moving your British Gas Business account to different premises you can call the number above where the advisors will be able to assist with this.
British Gas Complaints Procedure
When you call to make a complaint to British Gas they will do their best to resolve the complaint there and then, however, in some cases, this might not always be possible. If they can’t resolve it in the first instance, they’ll make an acknowledgement of your complaint within 48 hours and let you know when you can expect to hear back from them. If it takes longer than expected, they will keep you updated on the process of what’s happening with your complaint.
British Gas aims to have all complaints resolved with eight weeks of being started if after the eight weeks you’re not happy with how they’ve resolved it, or it takes longer for some reason, you can then escalate the complaint to the Financial Ombudsman.