Call the DVSA on the number 0844 453 0122 where you can make MOT Complaints, complaints about your theory or practical tests, your driving instructor and more.
|Department||Contact Number||Opening Times|
|DVSA Complaints||0844 453 0122||Monday to Friday, 7:30am to 6pm|
|MOT Complaints||0844 248 1606||Monday to Friday, 7:30am to 6pm|
|Theory or Driving Test complaints||0844 248 1608||Monday to Friday, 7:30am to 6pm|
|Vehicle test, operator licensing or enforcement action complaints||0844 453 0229||Monday to Friday, 7:30am to 6pm|
|Driving instructor complaints||0844 248 1656||Monday to Friday, 7:30am to 6pm|
|Taking your complaint further||0844 248 1657||Monday to Friday, 7:30am to 6pm|
If you’d like to get in touch with the DVSA to make a complaint about a service you can phone the number 0844 453 0122. When you call this number they will be able to explain the different complaints procedures, depending on what you are complaining about. They’ll be able to inform you about the information they need to process the complaint, how long the complaints process can take, and explain what is likely to happen as an outcome to your complaint.
Make an MOT Complaint by phoning the number 0844 248 1606, when you call this number you can complaint about an MOT test result. You can complaint if your vehicle failed its MOT but you think it should have passed, you can also call to complain if your vehicle passed its MOT, but you think it should have failed.
If you’re appealing a failed MOT test that you think is wrong you must make your complaint within 14 days of the test, and the DVSA will get back to you within five days.
Theory or driving test complaints
You can complain about your theory or driving test by phoning the number 0844 248 1608. When you call this number you will need to let them know the type of test you took that you’re complaining about, the date, time and place of where you took your test. You’ll also need to explain what your complaint is and what you would like to happen as an outcome. You’ll also need to give your driving licence number, as well as either your theory test pass certificate number or your practical test booking reference.
Vehicle test, operator licensing or enforcement action complaints
Phone the number 0844 453 0229 to make a complaint about a vehicle test, operator licensing or enforcement action. When you phone this number they will log your complaint and send your comments to the local manager. If you’re not happy with the response you get from them, you can then take your complaint to the customer complaints co-ordinator who will get back to you within 10 working days.
Driving instructor complaints
To make a complaint about your approved driving instructor you can phone the number 0844 248 1656. When you call this number you can complain about your instructors behaviour or the service you received. You might want to complain if your lessons are shorter than what was agreed, if they keep cancelling or arrive late for the lessons, or you aren’t given lessons you have already paid for. You might also want to make a complaint about an instructor who uses fowl or inappropriate language at you, they use their mobile whilst you’re driving, or they shout or swear at you. You will need to give the following information when making your complaint, your full name, an email address or telephone number, the name of your driving instructor, the dates of the incidents, any evidence you might have relating to the complaint.
Taking your complaint further
Call the number 0844 248 1657 to ask the DVSA to take your complaint further. You can ask them to pass your complaint on to the Independent Complaints Assessor if you’re not happy with the response you initially get from the DVSA. The independent body will review your complaint and offer a reasonable decision on whether the complaint stands or something further should happen. They will typically take around three months to review the case, but sometimes it might be longer, but they’ll let you know if this is the case.