Clarks

0843 208 2356

Contact Clarks on 0843 208 2356 to make a complaint. The British retailer has been manufacturing and selling shoes since the Clark brothers began the business in 1825.

Department
Contact Number
Opening Times
Clarks Store Complaints
0843 208 2356
Mon – Fri: 8.30am – 6pm
Saturday: 8.30am – 6pm
Sunday: 10am – 4pm
Clarks Website Complaints
0843 208 2357
Mon – Fri: 8.30am – 6pm
Saturday: 8.30am – 6pm
Sunday: 10am – 4pm
Clarks Order Complaints
0843 208 2358
Mon – Fri: 8.30am – 6pm
Saturday: 8.30am – 6pm
Sunday: 10am – 4pm
Clarks Delivery Complaints
0843 208 5098
Mon – Fri: 8.30am – 6pm
Saturday: 8.30am – 6pm
Sunday: 10am – 4pm
Clarks Return Complaints
0843 208 5099
Mon – Fri: 8.30am – 6pm
Saturday: 8.30am – 6pm
Sunday: 10am – 4pm
Clarks Fitting Complaints
0843 208 2307
Mon – Fri: 8.30am – 6pm
Saturday: 8.30am – 6pm
Sunday: 10am – 4pm

Clarks Store Complaints

If you have a complaint about Clarks, then call 0843 208 2356 to discuss it. You should talk to a manager if the problem occurs in a Clarks store. Call this Clarks complaints number if they do not resolve your complaint at the store. You could complain about opening hours, staff, stock, and store collection for online orders. Or complain about differences in price or product information. Complain if there is an issue with any discount or promotional offer.

Clarks Website Complaints

The online store should be easy to use to browse and purchase Clarks products. Call 0843 208 2357 if you want to complain about the Clarks website. You can report problems with particular pages or incorrect product information. Complain if you are unable to register for an online account or access your existing Clarks account. You can make a complaint if you are not happy with online product availability, including a lack of Shoe Care except instore.

Clarks Order Complaints

You might experience problems while placing an online order with Clarks. If you have a complaint about your payment or any stage of the ordering process, then call 0843 208 2358. This includes problems with vouchers and discount codes, including E-Gifts (e-mail gift cards). Some products will only be available for home delivery and not collection, so you might want to complain if this causes an issue for you. Complain about cancellations.

Clarks Delivery Complaints

Clarks offers several delivery options and the ability to track your order. Call 0843 208 5098 if you are unable to track a delivery or if your parcel does not arrive when it should. You can complain and request a refund if you paid for a certain type of delivery which Clarks did not uphold the conditions of. Complain if Clarks fails to deliver your order or didn’t make three delivery attempts. Or complain if a “delivered” package is missing and you did not receive it.

Clarks Return Complaints

You can return items to Clarks for a refund within 30 days if you change your mind about a purchase. If you want to return something due to a fault, then complain about this first by calling 0843 208 5099. You could arrange a replacement for the faulty product if you prefer. Complain if Clarks refuses to accept a valid return or if you do not receive a refund within 14 days. You can make a complaint if you do not receive the correct refund amount either.

Clarks Fitting Complaints

Clarks offers a fitting service in stores to ensure a perfect fit for your shoes. They offer special services for kids, including an odd shoe scheme as well as measuring. You can complain about an unsatisfactory experience with any of these fitting services in store. Alternatively, call 0843 208 2307 to escalate a complaint about a fitting if the store doesn’t resolve it. This could be regarding poor fitting and inaccurate measurements for footwear.