Homebase

0843 208 2372

Contact Homebase on 0843 208 2372 for complaints resolution. Homebase is a UK retailer selling home and garden improvement products since opening its first store back in 1981.

Department
Contact Number
Opening Times
Homebase Complaints
0843 208 2372
Mon – Fri: 8am – 6am
Sat: 9am – 6pm
Sun: 10am – 4pm
Homebase Store Complaints
0843 208 5610
Mon – Fri: 8am – 6am
Sat: 9am – 6pm
Sun: 10am – 4pm
Homebase Delivery Complaints
0843 208 5611
Mon – Fri: 8am – 6am
Sat: 9am – 6pm
Sun: 10am – 4pm
Homebase Returns Complaints
0843 208 5612
Mon – Fri: 8am – 6am
Sat: 9am – 6pm
Sun: 10am – 4pm
Homebase Price Complaints
0843 208 4467
Mon – Fri: 8am – 6am
Sat: 9am – 6pm
Sun: 10am – 4pm
Homebase Gift Card Complaints
0843 208 4469
Mon – Fri: 8am – 6am
Sat: 9am – 6pm
Sun: 10am – 4pm

Homebase Complaints

Contact Homebase by calling 0843 208 2372 if you need to complain about the brand and anything that they offer. You can complain about the quality of products, warranties, and safety recalls. Complain about the Homebase website if you experience difficulties using it. Or call to make a complaint about the availability of stock or sales, including special offers.

Homebase Store Complaints

If you have a reason to complain while visiting a Homebase store, you should speak to the staff at the time. Report safety concerns or poor staff service, or ask to speak to a manager. After the fact, if you still need to report a complaint about a Homebase store, then you can call 0843 208 5610. Complain about any in-store services like cutting and personalization.

Homebase Delivery Complaints

Whenever you order from the website, or place an order instore, you can book it for home delivery. However, if they do not contact you about delivery, and your products do not turn up, then call 0843 208 5611 to make a complaint. You can complain about delivery charges or the delivery staff. Complain if your order arrives with damage or any product is missing.

Homebase Returns Complaints

Should you find that you are unhappy with your order from Homebase, you can call 0843 208 5612 to complain. They can tell you how to return the item or arrange a collection so that you can get a refund. Complain about a fault with a purchase and Homebase might replace or repair it for you. Complain if they refuse a return or you haven’t been refunded.

Homebase Price Complaints

You might find that prices for Homebase products are different online compared to in their stores. Or you might find a branded product for a lower price from another retailer. If you have a complaint about prices, then call 0843 208 4467 to discuss the product. You should make a claim under the Homebase Brand Match Guarantee within 14 days of purchasing.

Homebase Gift Card Complaints

Whether you are the purchaser or the recipient of a Homebase gift card or voucher, you can call 0843 208 4469 if you have a complaint about it. This may concern the amount on the gift card or not receiving the delivery after six working days. You can complain about gift card activation or payment failures when trying to redeem it on an in-store purchase.