DPD are one of the largest courier companies in the UK. If you would like to make a complaint to them, call the contact number 0843 557 3392.
If you have a complaint about a specific department then see the table below and find the most relevant telephone number. Alternatively, comment in the form below and we can try and help you.
DPD Complaint Numbers
|DPD Complaints||0843 557 3392|
|Speak to a person||0843 557 5056|
|Driver complaints||0843 208 1531|
|Delivery complaints||0843 208 2456|
|Service complaints||0843 816 6814|
DPD Head Office Address
|Head Office||PO Box 6979, Roebuck Lane, Smethwick, West Midlands, B66 1BN|
DPD Complaints Number Opening Hours
Why would I call the DPD Complaints Number?
- To make a complaint about a late or missing parcel.
- To make a complaint about DPD failing to collect a parcel.
- To make a complaint about a parcel arriving damaged.
- To make a complaint about a DPD employee.
Speak to a person
Call the number 0843 557 5056 to speak to a person at the DPD complaints department regarding your issue with using their service. When you phone to speak to the person they can inform you of the complaints procedure that DPD follows, how long you can expect to wait for your complaint to be resolved, and what is likely to happen as the outcome of your feedback.
DPD Driver Complaints
Make a complaint about a DPD Driver by phoning the number 0843 208 1531 when you call this number they can take details about your complaint and aim to get it resolved quickly. They may need to investigate your complaint a little further, but they’ll let you know what they plan to do. When you phone it’s important that you have your order number, with details of the address that your parcel was delivered to, if you have the driver’s name this could also be useful. Give as much detail as possible regarding your DPD Driver complaint and some suggestions on what you’d like to see as the outcome of the complaint.
DPD Complaints Procedure
To make a complaint regarding a DPD service, you should contact the DPD customer service team. You can do this by calling the number on this page or by filling out an online contact form. The DPD team which deals with complaints is called the Make It Right team. They work from 9am-9pm weekdays and from 8am-4pm on weekends. When you contact DPD during those hours, you can expect a response from the Make It Right team within 90 minutes. The team will work hard to resolve your complaint but if you are still not satisfied, you can contact Sinead Croke who is the Director of Customer Experience for DPD by emailing firstname.lastname@example.org. If you have sent a parcel and your complaint is relating to it being lost, your complaint may be passed on to the claims department who will be able to organise compensation for you.
DPD Complaints Email
Other than the complaints escalation email for the Director of Customer Experience, there is no direct email for DPD complaints. However, there is a contact form available on the DPD website which is designed for contacting the Make it Right team directly. You’ll need to know your parcel number or your calling card number as well as be able to give DPD a contact number and email address. There is a spacious box which you can use to inform DPD of your issue.
Other DPD Services
There are several different DPD services available for sending parcels. If you have an urgent parcel, DPD 10.30 and DPD 12.00 guarantee delivery by 10.30am and 12pm the next working day. There is also a next working day service for delivery by the close of business. If the parcel is less urgent, DPD has a two-day service. There is also a Saturday and Sunday delivery service to help you get the most out of the week. There are also other niche services such as Swap It, Reverse It, ContrackPak, Desk to Desk, offshore and a ran
ge of logistics solutions. Offshore deliveries go to places like the Channel Islands, Northern Ireland, Isle of Man and the Scottish Highlands and Islands.
To track your DPD parcel, you will need the parcel’s reference number. If you are a sender, you’ll find this on your receipt or confirmation email. If you’re a customer, you will usually find this on your confirmation of dispatch email. From this, you will be able to see if your parcel has arrived at your local DPD depot or if it is out for delivery to your address. Sometimes, you will get a one-hour delivery slot and you will be able to track the delivery driver as he makes his way to you.
The benefits of working for DPD include a group pension, sick pay, free uniforms, free parking, holiday trading, 22 days holiday plus Bank Holidays, a company car scheme for some roles and more. There is also a My Choice scheme which lets you choose other benefits that you can pay for from your earnings. They include childcare vouchers, ride2work scheme, dental insurance, travel insurance and personal accident insurance. Current roles being recruited by DPD include a Hub Resource Planner, Credit Management Clerk and HR & Training Administrator.
DPD’s Owner Driver Franchise is a way to set up your own business for a low startup cost. You will provide delivery services for DPD five days a week with the flexibility of choosing which days to work. You are given full training and ongoing support, as well as financial support during your training period. You’ll receive handheld technology to guide you through every step of a delivery and you will be paid every four weeks. You can download a brochure from the DPD website or take the first step by registering to become an owner-driver.
Questions people are asking about DPD
DPD: What does in transit mean?
In transit usually means that your parcel is on its way to your nearest DPD depot and it will soon be out for delivery to your address.
Are DPD drivers self-employed?
Yes, DPD owner-franchise drivers are self-employed so you work as your own boss. You are usually given a route/area by DPD and you manage the deliveries yourself. You usually work five days a week but DPD operates 7 days a week.
Where is DPD sortation facility?
DPD opened a superhub in Hinckley, Leicestershire in 2015. It is the largest parcel hub in Europe and is capable of handling 720,000 parcels per night.
DPD was originally founded in Germany in 1977, shipping over a million parcels in the first year that it operated. Today, DPD has over 800 depots in 40 countries and it ships over two million parcels every day.
For more information about DPD services or to make a complaint, call the DPD complaints number on this page.
Tips for Phoning DPD Complaints Number
Have your tracking number ready when you call DPD to complain about your delivery. You are likely to have to enter it to get through to a person and provide it again so the adviser can find it in DPD’s records. Ask to speak to the Make It Right team to sort out your delivery issues. If you are not happy with DPD’s handling of your complaint, then you can contact their Director of Customer Experience, Sinead Croke, by e-mailing email@example.com. When your DPD delivery is an online order, contact the retailer directly to complain to them, too.