DPD

DPD Complaints Number

DPD are one of the largest courier companies in the UK. If you would like to make a complaint to them, call the contact number below:

0843 557 3392

If you have a complaint about a specific department then see the table below and find the most relevant telephone number. Alternativley, comment in the form below and we can try and help you.

Other DPD Contact Numbers

Department Contact Number
DPD Complaints 0843 557 3392
Head Office 0843 557 5056
Tracking 0843 557 5056

DPD Head Office Address

Department Address
Head Office PO Box 6979, Roebuck Lane, Smethwick, West Midlands, B66 1BN

DPD Complaints Number Opening Hours

Days Opening Hours
Monday- Friday 9am-9pm
Saturday 8am-4pm
Sunday 8am-4pm

Why would I call the DPD Complaints Number?

  • To make a complaint about a late or missing parcel.
  • To make a complaint about DPD failing to collect a parcel.
  • To make a complaint about a parcel arriving damaged.
  • To make a complaint about a DPD employee.

DPD: What does in transit mean?
Are DPD drivers self-employed?
Where is DPD’s sortation facility?

DPD Complaints

DPD is a UK-based courier. If you have a complaint relating to DPD, call the DPD complaints number using the phone number above. Your complaint could be regarding a missing or delayed parcel, a parcel which has arrived damaged or relating to a DPD employee that you have encountered. To make a complaint you’ll need to know the parcel tracking number and the address that it should have been delivered to.

DPD Complaints Procedure

To make a complaint regarding a DPD service, you should contact the DPD customer service team. You can do this by calling the number on this page or by filling out an online contact form. The DPD team which deals with complaints is called the Make It Right team. They work from 9am-9pm weekdays and from 8am-4pm on weekends. When you contact DPD during those hours, you can expect a response from the Make It Right team within 90 minutes. The team will work hard to resolve your complaint but if you are still not satisfied, you can contact Sinead Croke who is the Director of Customer Experience for DPD by emailing scroke@dpd.co.uk. If you have sent a parcel and your complaint is relating to it being lost, your complaint may be passed on to the claims department who will be able to organise compensation for you.

DPD Complaints Email

Other than the complaints escalation email for the Director of Customer Experience, there is no direct email for DPD complaints. However, there is a contact form available on the DPD website which is designed for contacting the Make it Right team directly. You’ll need to know your parcel number or your calling card number as well as be able to give DPD a contact number and email address. There is a spacious box which you can use to inform DPD of your issue.

Other DPD Services

DPD Delivery

There are several different DPD services available for sending parcels. If you have an urgent parcel, DPD 10.30 and DPD 12.00 guarantee delivery by 10.30am and 12pm the next working day. There is also a next working day service for delivery by the close of business. If the parcel is less urgent, DPD has a two-day service. There is also a Saturday and Sunday delivery service to help you get the most out of the week. There are also other niche services such as Swap It, Reverse It, ContrackPak, Desk to Desk, offshore and a ran

DPD delivery
DPD Delivery

ge of logistics solutions. Offshore deliveries go to places like the Channel Islands, Northern Ireland, Isle of Man and the Scottish Highlands and Islands.

DPD Tracking

To track your DPD parcel, you will need the parcel’s reference number. If you are a sender, you’ll find this on your receipt or confirmation email. If you’re a customer, you will usually find this on your confirmation of dispatch email. From this, you will be able to see if your parcel has arrived at your local DPD depot or if it is out for delivery to your address. Sometimes, you will get a one-hour delivery slot and you will be able to track the delivery driver as he makes his way to you.

DPD Jobs

The benefits of working for DPD include a group pension, sick pay, free uniforms, free parking, holiday trading, 22 days holiday plus Bank Holidays, a company car scheme for some roles and more. There is also a My Choice scheme which lets you choose other benefits that you can pay for from your earnings. They include childcare vouchers, ride2work scheme, dental insurance, travel insurance and personal accident insurance. Current roles being recruited by DPD include a Hub Resource Planner, Credit Management Clerk and HR & Training Administrator.

DPD Franchise

DPD’s Owner Driver Franchise is a way to set up your own business for a low startup cost. You will provide delivery services for DPD five days a week with the flexibility of choosing which days to work. You are given full training and ongoing support, as well as financial support during your training period. You’ll receive handheld technology to guide you through every step of a delivery and you will be paid every four weeks. You can download a brochure from the DPD website or take the first step by registering to become an owner-driver.

Questions people are asking about DPD

DPD: What does in transit mean?

In transit usually means that your parcel is on its way to your nearest DPD depot and it will soon be out for delivery to your address.

Are DPD drivers self-employed?

Yes, DPD owner-franchise drivers are self-employed so you work as your own boss. You are usually given a route/area by DPD and you manage the deliveries yourself. You usually work five days a week but DPD operates 7 days a week.

Where is DPD sortation facility?

DPD opened a superhub in Hinckley, Leicestershire in 2015. It is the largest parcel hub in Europe and is capable of handling 720,000 parcels per night.

About DPD

DPD was originally founded in Germany in 1977, shipping over a million parcels in the first year that it operated. Today, DPD has over 800 depots in 40 countries and it ships over two million parcels every day.

For more information about DPD services or to make a complaint, call the DPD complaints number on this page.

16 thoughts on “DPD

  1. WM63 JRD – if your driver hasn’t tail-gated another vehicle by now already this evening, then he will certainly have done so before Christmas. This warning will be disclosable in any civil/criminal prosecution. Croydon area, c19.20 – 19.30 hrs over a five mile stretch, consistently annoying and cutting up other drivers. Drives about 2 ft off the vehicle in front. Smiles alot. Thinks it’s funny. A great image for your company. (In contrast, our local DPD driver is extremely courteous and helpful).

  2. Have now taken 3 days unpaid leave waiting in for a delivery. I hope there is compensation available!! Today I didn’t even receive a message to tell me my parcel would yet again not be delivered despite being told 2 days ago it was priority. I am not impressed at all.

  3. I am complaining about deliver driver veh. Reg no. YJ162XC who called at my property in B90 3HS area today. I answered my bell within 10 seconds and he had already moved onto next door, I told him he should give more time as there are many people unable to answer the door in under 10 seconds. Despite having warm clothing on he said He was cold. We had a few words and he went without leaving the parcel. I think you’re drivers should be given more training, and allow a lItle extra time in order for people to answer the door.

  4. Hi …
    I am wanting to log a complaint about a parcel which I’ve expected sine yeasterday and now been told it’s coming today …then to be sent a text saying I was out …watched Tanya your driver pass my house twice as delivered to wrong address ….ALso she did the same last week with another phone I ordered ….to worsen this situation to ring your company for your drivers incompetence it’s cost me 2 £6 connection fees as well my my time holding …..on your ridiculous phone system …now I’d like a manager to call me please ….I also will be e mailing you CEO about this incompetence as if parcels signed for of the in correct she’s delivering to who would be reembursing for this as I phones £1000 plus !! Also todays parcel is for birthday tomorrow …will expect a reply asap ..regards G Patterson

  5. Good Afternoon
    I would like to register a complaint about the driving of vehicle YK12HMH The incident took place on Bridegate Lane Hickling LE143A at 15:12 pm today.Your driver was driving far too fast on a c class rural road.It is a narrow lane but he was determined to overtake me,even though I was travelling at 60 mph.His speed must have been well over the 60 mph limit to overtake me.He was in far too much of a hurry and I was forced almost into the ditch at the side of the lane as he overtook me and my wife.Apart from exceeding the speed limit the driver was not really driving in a safe manner, and he showed no consideration to other road users.After speeding down this lane he came to a T junction on Hickling Main St LE143AJ He then turned left and stopped abruptly.I hope you will take my complaint seriously.

  6. Unbelievably poor service. Have lied twice about trying to deliver when I was definitely in and the didn’t come. Twice just not bothered showing up. Still waiting they have had my parcel over a week!!!

  7. I like to make a complaint about your driver. Delivering parcel on 13 Dec 2017 to 188 Alibon Rd, RM10 8 DE at around 1345 hrs. This house is end of terrace and he parked his vehicle BV17UWS on the road right outside which turns into Wantz Road. I was driving from Wantz Rd to turn left into Alibon Rd and had to brake hard as his vehicle was parked right on the corner which also has double yellow lines. I stopped my car and got out to tell his he should not park there as it cause accidents and he was very rude. We had a few words and left. Then he returned and made a rude sign and drove off. There were other places that the vehicle could have been parked but obviously a few steps is too much to walk for him. I hope you will take this seriously as this kind of behaviour only bring DPD into disrepute or worse someone could have been hurt or killed unnecessary. Thank you in advance for your time. Obviously you do not have to do anything. Just do the right thing.

  8. I was tracking my order & I was drop 130 and I tracked the order to drop 124 and that’s where is stopped until I got notification to say they had tried to deliver my parcel but I was not in, however I was definitely in awaiting the delivery. I have tried to contact someone anyone from DPD but always get an automated response saying that my parcel is still on route to be delivered, I think there is a lie being told along this journey!!!

  9. I would like to lodge a complaint against one of your drivers .License no BD67KGE .I was driving behind him from Paignton to Totnes at approx 2 PM on Friday 15th December .He was driving within a few feet of the vehicle in front of him swerving from side to side ,attempting to overtake even on double yellow lines .He gave all the appearance of being intoxicated .I have also reported his behavior to the Police .

  10. I am making a complaint about a driver called Abdul that delivered my parcel on Monday 18th December 2017 at around 12.15. When I opened the door I said hello and received no greeting back. He gave me the parcel and the package was damaged. I took it and said thank you. To my sheer and utter horror when he turned to walk away he swore at me in his language !

  11. DPD are absolutely useless ! I ordered a hamper for delivery via John Lewis to a customer. The normal scenario of where your parcel is ! and various tracking computer generated functions are like a junior school teaching programme. They have basically lost the parcel !!! Never will be recommended or used for any business.

  12. Paid for 24 hr express delivery of urgent xmas gift. Ebay Seller got it dispatched and scanned in Weds. Supplied me with tracking number. I have a parcel number AND a tracking number. Only parcel number recognised but used DPD app and also DPD webiste to try and track my parcel. No 1 hr slot notification, no 30 mins text before delivery because THE PARCEL IS STILL IN OLDBURY!!? Why has my parcel not been delivered today – a condition upon which I bought the item in the first place… and WHEN will it be delivered?? No info from DPD – held on phone line for 45 mins before gave up as customer service hours had passed (although the phone message was happy to keep me hanging on forever.. said wait was longer than 10 mins initially, then longer thean 5 mins… 45 mins??? BLUMMIN JOKE SERVICE. I am advising my seller to not use their servioce any more unless they wish to lose customer. Please reply DPD Complaints department! How do you explain such awful service. Refund and apologies? Much improvement required Shocked by comments on this site its seriously unnacceptable behaviour of drivers and service. Will be using other couriers in future and encouraging friends and family to do the same. Hopefully spreading the word on social media networks does not do untold damage to your business!!?

  13. One of ur delivery personal have gestured my 10 year old to open the door to take in and sign for a neighbours parcel????.
    I’m very annoyed it’s illegal and worrying.

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