The contact number for Waitrose is available directly from their website at no or lower cost

0800 188 884

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Phone the number to speak to the Waitrose complaints department regarding any issues you have, whether shopping online or in-store.

Waitrose Department Opening Times
Waitrose Complaints Monday-Friday: 9am-5pm
Customer Service Monday-Friday: 9am-5pm
Product Complaints Monday-Friday: 9am-5pm
Store Complaints Monday-Friday: 9am-5pm
MyWaitrose Complaints Monday-Friday: 9am-5pm
Delivery Complaints Monday-Friday: 9am-5pm

Waitrose Complaints

Call the complaints helpline for Waitrose on the number shown where they can assist and help to resolve the complaints you raise with them. Whether you’ve had issues shopping online or in one of their stores they can ensure that your complaints are handled efficiently. When you phone this number you can find out what their complaints procedure is, and how long you can expect to wait for a response, and what the outcome typically is.

Customer Services

Contact the customer services helpline for Waitrose on the number at the top. When you phone this number you can get details about your nearest Waitrose store and their specific opening hours for that store too. If you’d like to get details about deliveries from online orders you can also inquire about these, such as to find out the different time slots available, as well as information about the price associated with the delivery.

Products Complaints

To make a complaint about a product you have purchased from Waitrose you can phone the number. Here the advisor will be able to log your complaint and give you details about whether it will need to be investigated further. In some cases, you might need to provide picture evidence of the complaint, and they will tell you where you can send an image to, if you have one.

If you have complaints regarding the overall level of stock or would like to inquire about new ranges being introduced to Waitrose you can also phone the number above where they are happy to log your feedback too.

Store Complaints

Use the number to phone the Waitrose complaints department regarding complaints about a specific store. Here they can log complaints about the layout of the store, troubles you had getting around the store, as well as complaints about the level of service you received from the staff.

If you have had any issues with accessibility in any of the Waitrose stores you can phone the number above to raise the complaint and put into action the relevant department to get this sorted as quickly as possible.

MyWaitrose Complaints

If you would like to complain about the Waitrose loyalty card, MyWaitrose you can phone the number. When you phone this number you can make complaints about the loyalty programme, if you are missing points from your account, or if you’re having trouble using your card.

Delivery Complaints

Complain about deliveries from Waitrose on the number above. You can phone this number if your delivery from an online order failed to show up or was not within the time slot you were provided.

You can also phone this number if you find that your delivery is missing items or some of the items are damaged on arrival. In this case, you might be asked for some picture evidence to support your complaint, but the advisor on the line will explain this when you phone.