Very

0843 557 3635

Contact Very on 0843 557 3635 to make a complaint about a product or service from the online retailer. Very sells fashion, beauty, and exercise items as well as homewares and electronics. The brand is part of the Shop Direct Group, which grew from the Littlewoods mail-order service. Celebrities who endorse the brand often design a range of clothes in their name exclusively for the Very website.

Very Contact Numbers

Choose a phone number from the following table to reach the Very department you need to speak to. Members of the Very team are available to help you every day of the week.

Department
Phone Number
Opening Times
Very Complaints
0843 557 3635
(Mon-Fri) 8am – 8pm
(Sat-Sun) 8am – 8pm
Delivery complaints
0843 557 5204
(Mon-Fri) 8am – 8pm
(Sat-Sun) 8am – 8pm
Account complaints
0843 208 7673
(Mon-Fri) 8am – 8pm
(Sat-Sun) 8am – 8pm
Credit Card Complaints
0843 208 7674
(Mon-Fri) 8am – 8pm
(Sat-Sun) 8am – 8pm
Insurance complaints
0843 208 7675
(Mon-Fri) 8am – 8pm
(Sat-Sun) 8am – 8pm
Warranty product complaints
0844 826 8480
(Mon-Fri) 8am – 8pm
(Sat-Sun) 8am – 8pm

Very Complaints

Whenever you experience a problem with a Very product or service, contact Very on 0843 557 3635. Make a complaint about your issue so that Very can put things right and try to avoid repeating the mistake. Your complaint could be about the website, delivery of your order, a faulty item, or even Very customer services. Some investigation may be necessary, depending on the nature of your complaint. Very will assess the issue and inform you of any progress until they arrive at a resolution. Ask to escalate if you are still not happy.

Very complaints email

There isn’t a direct email you can use to complain to Very, instead the best option is to call the number above to make your initial complaint. If you don’t hear back from them with a solution, then you can contact them through a secure webmail by logging into your Very account, if you have one. They will then get back to you with an update on your complaint.

Very Delivery

Call 0843 557 5204 to get assistance from Very with tracking your online order. Very can get in touch with the courier with you if your parcel is late or missing. This applies to orders for store collection as well as home delivery. Call this number if you are unhappy with a Very product and wish to make a return. Very will inform you of the returns policy and refund process. You might have to pay for a home collection for white goods and large items. In cases where there is damage or a mistaken order, ask Very to issue a replacement.

Very Account

While registering to shop on the Very website creates an online account, a Very Account is a separate credit account. Frequent shoppers at Very can benefit from several “buy now, pay later” options to make flexible payments. Call 0843 208 7673 for more information on the Very Account repayment rates and how to apply. You can split the cost of an order into 3, delay repayment for up to a year, or simply pay the minimum amount every month. Get access to exclusive discounts, including 20% off your first order paying with Very credit.

Very Credit Card

Get a credit limit of up to £1500 to shop anywhere using the Very Credit Card. This card is a MasterCard, with Capital One providing the credit. Since the scheme is in partnership with Very, customers can get £10 off their first Very order with the card. For Very to accept your application, you must pass in-depth identity checks. You should call 0843 208 7674 to check the conditions to make sure you are eligible before you apply. Call for guidance on how to apply. Existing customers can call for help managing repayments or cancel their card.

Very Insurance

To inquire about a Very Insurance policy or get a quote, call 0843 208 7675. Depending on the chosen plan, Very will cover customers for damage to their homes or theft of personal possessions. You can set up insurance for your furniture, household electrical appliances, or mobile phone. Call for more details and to start a payment plan to cover your home or items. You can also call this number if you need to make a claim through your insurance policy. Very will quickly sort out repairs or replacements whenever this is applicable.

Warranty product complaints

Call 0844 826 8480 to speak to someone at Very to make a complaint relating to warranty products. If you feel that the warranty offered on a specific product has not been upheld by the retailer you can phone this number to lodge a complaint.

Other Ways to Contact Very

You can still get in touch in other ways if you are unable to call Very. Tweet to @VeryHelpers if you have a Twitter account. If you don’t, then send an e-mail to help@very.co.uk instead. Very will respond as soon as possible. You could also send a letter for general queries or written complaints. Simply send your letter in the post to the relevant Very address below.

Department
Address
Customer Services
Very
Customer Excellence
Sandringham House
Sandringham Avenue
Chelmsford
CM92 1LH
Head Office
Very
Shop Direct Limited
Skyways House
Speke Road
Speke
Liverpool
L70 1AB