The contact number for Greggs is available directly from their website at no or lower cost
0808 147 3447
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Do you have a complaint to make about Greggs? You can phone the number where they will listen to your complaint and aim to resolve it for you quickly. You can call this number to complain about the bakeries, staff, rewards and more.
| Department | Opening Times |
| Greggs Complaints | Monday to Friday 9am till 5pm |
| Greggs Bakery Complaints | Monday to Friday 9am till 5pm |
| Greggs Staff Complaints | Monday to Friday 9am till 5pm |
| Greggs Food Complaints | Monday to Friday 9am till 5pm |
| Greggs Rewards Complaints | Monday to Friday 9am till 5pm |
| Greggs Delivery Complaints | Monday to Friday 9am till 5pm |
Greggs Complaints
To make a complaint to Greggs you can phone the number. When you call this number the customer service team will take details of your complaint and explain the process that’s going to ensue now. They may need some time to look into your complaint before they can give a response, but they will tell you this whilst you’re on the phone. If you don’t get an answer from them straight away, they will tell you when you can expect to hear back from them.
You can also ring this number to find out the complaints process which Greggs follows, this can help to give you an indication of how long you can expect to wait for your complaint to be resolved, and also suggest what you’re likely to get as the outcome of your complaint.
Greggs Complaints Email Address
If you would prefer to send an email with your complaint to Greggs, you can send it to the following address: getintouch@greggs.co.uk.
When you email your complaint, it’s important to include as much detail as possible relating to the complaint, as well as information for Greggs to get back in touch with you with their response.
Greggs Bakery Complaints
Call to make a complaint regarding a Greggs Bakery, when you phone this number they will take details of the bakery you’ve visited and any issues that you’ve had whilst in there. You might phone this number to complain about the cleaning issues with the bakery, such as if you found the establishment to be particularly dirty. If you struggled to get access to the bakery, or couldn’t easily move around due to obstructions, you might wish to make a complaint. When you call to complain about a specific Greggs Bakery, it’s vital you provide information of the place that you visited.
Greggs Staff Complaints
If you’re disappointed with a staff member whom you dealt with at a Greggs store you can call the number to make a complaint regarding them. You might want to call to complain about a staff member who didn’t give you enough assistance whilst in the shop, or who you felt treated you unfairly or was rude to you whilst purchasing items from the store. When you call to complain you can give as much detail as possible relating to the altercation, as well as details of the time and date of the visit, and a description of the staff member and their name if you have that information.
Greggs Food Complaints
Make a complaint about the food you purchased from Greggs when you call the number. You can phone this number to complain about food that is not up to standard, or if you found there to be something in your food that shouldn’t have been in there.
If you have a complaint to make regarding allergens in Greggs foods, you can also call the number above to register your complaint and see what can be done about this.
You might also wish to call this number to complain about the food selection on offer at Greggs and make suggestions on the foods that they should or shouldn’t have available in their bakeries.
Greggs Rewards Complaints
Greggs offer a reward scheme which can be used through their app on your phone, if you’d like to make a complaint relating to this, you can phone the number. When you call this number they will take details of complaints regarding issues with claiming your free coffee, if your Birthday Treat hasn’t come through, or any issues that you might have with using the Greggs app.
Greggs Delivery Complaints
Greggs now offer delivery in certain areas, but if you’re disappointed with this service you can phone the number to make a complaint about this. When you call the number they will take details of complaints regarding late deliveries, food that was missing from your order, or food that was inedible by the time it arrived.