Thomson is a provider of package holidays and an airline operating out of the UK, with destinations all over the world and a range of package holidays from flights and hotel only trips to all expenses paid holidays. At the time of writing, it is the UK’s most popular provider of package holidays. This page will give you all the information you need to complain to Thomson.
Thomson Customer Service Number
|Complaints Service||0844 826 0639|
|Speak to a Person||0843 557 3626|
|Thomson Flight Delay Complaints||0843 557 5243|
|Thomson Cruise Complaints||0844 826 8018|
Customer Service Opening Hours
|Customer Services||Monday – Saturday: 8am – 8pm
Sunday: 10am – 5pm
Complain By Post
|Head Office||TUI UK & I
Thomson Complaints Email
There isn’t a direct email for you to send your complaint too, however, you can fill in the contact form on the website here http://www.thomson.co.uk/destinations/contact-us/after-travel. This is similar because you’ll need to provide details of the complaint and someone will get back to you on email with a response.
Speak to a Person
If you want to speak to a human being at Thomson, call 0843 557 3626. The Thomson team member you end up speaking to will be able to assist with your queries and complaints. If your complaint is being investigated, they can tell you how long this is likely to take. They will also tell you about the steps Thomson will go through to rectify your problems and any further action. Call this number to get a direct answer to your complaints about Thomson.
Thomson Flight Delay Complaints
Call the number 0843 557 5243 to make a complaint about a flight delay you had with Thomson. Depending on the length of the delay, and the cause of it, you may be entitled to compensation from the airline. But the person you speak to on the phone will be able to tell you whether you are or not. When you call this number it’s best to have your flight number to share with the operator, so they can pull up the details quickly.
Thomson Holidays Complaints
There are a hundred reasons why you might need to make a complaint to Thomson, because holidays, especially package holidays, are delicate undertakings in which a lot can potentially go wrong. A few reasons why you might need to contact Thomson to register an official complaint include:
- Your hotel did not meet expectations
- You were made to transfer into a sub-par room or your room had issues such as a loud ventilation motor, a damp problem or an infestation of six-legged locals
- Your flight was longer or more hellish than expected
- The food or water at your hotel gave you food poisoning
- Unexpected charges were levied against you
- Your destination was of significantly poorer quality than you were advertised
- You did not realise your holiday destination was a contested territory and is undergoing active shelling
Thomson Cruise Complaints
You can phone the number 0844 826 8018 to make a complaint about a Thomson Cruise you have recently been on. If you were in any way dissatisfied with the service you received whilst on the cruise you can phone this number to log your complaint and get it investigated further. You can phone to make complaint about specific staff on the cruise, the food or drinks available to you on there, or the amentities that were on the ship.
Thomson Complaints Procedure
The quickest way to get a response to a complaint you need to make to Thomson, is by calling the number 0843 557 3626. When you phone this number, they will try to get your complaint resolved whilst you’re on the line to them. You will need to provide information, such as your booking reference, and personal details too. However, in some cases, they may need to investigate your complaint further, and will aim to get back to you quickly with their answer.
If you feel the response you get from them isn’t adequate, you can request to take it further with a manager. If this still isn’t satisfactory you can use the Ombudsman Service which is free to use.