How you can make a complaint to Thomson


Thomson is a provider of package holidays and an airline operating out of the UK, with destinations all over the world and a range of package holidays from flights and hotel only trips to all expenses paid holidays. At the time of writing, it is the UK’s most popular provider of package holidays. This page will give you all the information you need to complain to Thomson.

Thomson Customer Service Number

Thomson Contact Number
Complaints Service 0844 826 0639

Customer Service Opening Hours

Department Opening Hours
Customer Services Monday – Saturday: 8am – 8pm
Sunday: 10am – 5pm

Complain By Post

Department Address
Head Office TUI UK & I
Jetset House
Lowfield Heath
West Sussex
RH11 0PQ

Complain By Email

Fill in the contact form on the website:

Thomson Holidays Complaints

There are a hundred reasons why you might need to make a complaint to Thomson, because holidays, especially package holidays, are delicate undertakings in which a lot can potentially go wrong. A few reasons why you might need to contact Thomson to register an official complaint include:

  • Your hotel did not meet expectations
  • You were made to transfer into a sub-par room or your room had issues such as a loud ventilation motor, a damp problem or an infestation of six-legged locals
  • Your flight was longer or more hellish than expected
  • The food or water at your hotel gave you food poisoning
  • Unexpected charges were levied against you
  • Your destination was of significantly poorer quality than you were advertised
  • You did not realise your holiday destination was a contested territory and is undergoing active shelling