The contact number for DHL is available directly from their website at no or lower cost
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To make a complaint about the service you have received from DHL, call the dedicated complaints line. For other enquiries, or to contact DHL about the service on offer, utilise the table below where you will find a range of contact numbers for a number of different departments.
DHL Contact Numbers
Call on the phone if you wish to speak to a person at DHL. Choose from the following numbers to connect with the appropriate departments while they are open.
(Sat-Sun) 7.30am – 9.45pm
(Sat-Sun) 6.00am – 8.00pm
Complaints Contact Number for DHL
DHL deliver parcels and packages for a number of UK stores and websites. As well as this, the company provide private courier services for those looking to send packages to loved ones and friends with a trusted company. You can find out about the courier services available to you below – or by heading to the DHL website. If you’re unhappy with the service provided by DHL, about how a package was delivered, or if you would like to make a complaint about a member of staff, you can call the complaints line. This line will put you through to a member of the team who will be able to help you further.
Complain About a Driver
If you have had a bad experience with a delivery driver for DHL, you can call the complaints team in order to register a complaint with them. Once you have done this, you will be informed if the issue has been resolved by the team.
The head office for DHL is based in Slough, and the team there can be contacted by calling. The Head Office team is responsible for all things DHL. Courier services, customer services and the complaints department are all based in their head office address.
If you would like to track a parcel or place an order, you can call the customer services team for DHL. If you would like to find where your nearest DHL courier is, you can find out on the DHL website. To make a complaint, we suggest using the dedicated line, which can be found at the top of this page.
Whether you would like a courier service from door to door, to send a parcel to your nearest DHL drop off point, or to find out more about sending larger items around the world, you will need to contact the courier services team. This line is direct and will put you through to someone who will be able to help you further.
Things to Remember with DHL Phone Complaints
Make sure that you are contacting DHL for the right country and the right service, such as DHL Express or DHL Parcel UK. It will speed things up if they don’t have to redirect your call. Make sure that you have the correct 10-digit tracking number for the shipment that you are calling to complain about. Even if you are calling to complain about a DHL employee or the poor customer service, this will help them to track down anyone involved. Ask to escalate complaints about DHL Express to the Managing Director or the Customer Service Director.
DHL Complaints Procedure
The DHL customer service team are well trained to help deal with complaints you have regarding the service you received from them. When you phone the number above to make your complaint they will try to deal with your complaint quickly and in a friendly manner. Their teams are trained in the Certified International Specialist program which is recognised internationally.
They will aim to resolve your complaint when you phone to make it, however, in the instance that they can’t they will get back to you quickly after, via a chosen method by you.