Transpennine Express

0844 257 4560

If you’d like to make a complaint to Transpennine Express you can phone the number 0844 257 4560 where they will be able to take note of your complaint and get it resolved quickly for you.

Department Contact Number Opening Times
Complaints 0844 257 4560 Monday through to Sunday from 6am till 11pm
Train delay complaints 0844 257 4561 Monday through to Sunday from 6am till 11pm
Compensation complaints 0844 257 4562 Monday through to Sunday from 6am till 11pm
Accessibility complaints 0844 257 4563 Monday through to Sunday from 6am till 11pm
Train Complaints 0844 257 4564 Monday through to Sunday from 6am till 11pm
Staff complaints 0844 257 4565 Monday through to Sunday from 6am till 11pm

Complaints

You can phone the number 0844 257 4560 to get through to the Transpennine Express complaints team who can help to resolve any issues you’ve had whilst buying train tickets, or travelling with them. When you phone this number they’ll be able to explain the complaints procedure the company typically follows. They can also give details of what’s likely to happen as an outcome to your complaint.

Train delay complaints

If you’d like to complain about a Transpennine Express train that was delayed or cancelled you can phone the number 0844 257 4561. When you call this number they will need to details of the train, such as the starting station, where you finished the journey and the date of the trip too. They can then let you know whether or not you’re entitled to compensation from them as a result of the inconvenience caused to you.

Compensation complaints

If you are entitled to compensation from Transpennine Express and would like to make a complaint regarding this you can phone the number 0844 257 4562. When you phone this number they can take complaints about the length of time you’ve had to wait for the compensation to be awarded, or if you feel like the amount given wasn’t sufficient for the inconvenience that was caused to you.

Accessibility complaints

If you’d like to make a complaint regarding the accessibility of a train you can phone the number 0844 257 4563. If you feel that there aren’t sufficient designated areas for disabled people or not enough help given to those who need it, you can phone this number to log your complaint. In these cases, you can find out what is being done to change the problems that you’ve found and ensure that next time you travel on one of their trains you won’t encounter the same issue.

If you have a problem with the accessibility of a particular train station, then you’ll need to contact that station directly, as Transpennine Express don’t control this, and won’t be able to make the changes that you think are needed.

Train complaints

You can phone the number 0844 257 4564 to make complaints about the train that you’ve travelled on. If you find that the train is incredibly unhygienic, the toilets are broken; seats aren’t safe to sit on or the layout of the train is not easy to use. If you think there aren’t enough seats on the train, or there are too many, you can phone the number above to lodge your complaint and see if there is anything that can be done about this.

Staff complaints

To make a complaint about one of the Transpennine Express staff members you can phone the number 0844 257 4565. When you call this number they will be able to log complaints about staff members you found not to be particularly helpful or staff who were rude to you. If you think that the conduct of staff can be better then call the number above to register your dismay. When you phone this number you will need to provide as much detail as possible, giving both details of the train and times you took it, as well as details of the member of staff you’re complaining about. If you have the name of that said staff member that can also be really helpful, but it’s not essential.