Hotpoint is a brand of domestic appliances, manufacturing and selling dishwashers, washing machines, ovens and fridge freezers. If you have a complaint to make about a Hotpoint product or service, call 0843 178 3504.
If you have purchased a Hotpoint appliance and you are not satisfied with the quality of it, or it has stopped working, you can call the Hotpoint complaints department to register a complaint. To do this, call 0843 178 3504. When you call, you will be asked by the automated service to answer a few questions in order to get through to the appropriate department.
If you have a Hotpoint appliance and it’s not working, or you need help using a certain function, there are ways to get technical support. If you cannot find the answer that you require online, you can call the technical support team on 0843 178 3505. The team is housed in the customer service department and they will work quickly to resolve the issue. When you call this number, simply answer the questions to get through to the technical department.
If you are looking to place an order for a Hotpoint item online, and you’re not sure about the process, call the online team on 0843 178 3506. The team will be able to advise you on stock, delivery dates and much more. When you call Hotpoint, you will be asked by the automated machine to answer a few questions – just say ‘online order’ and this should get you through to the relevant department.
If you manage a store and you’d like to supply Hotpoint appliances, or you have a question about where to purchase Hotpoint appliances, call 0843 178 3507. You will be able to find out the nearest suppliers to you and their opening times. When you call, you will need to answer a few automated questions to get through to the supplier management team.
Returns and Refunds
Previously purchased Hotpoint products with a technical issue will need to be returned for a refund. If you are unhappy with your Hotpoint product, call the returns department on 0843 208 2344 to arrange collection and sort out a refund. When you contact this number, you will be asked some questions by the automated service, and you will then be put through to the returns department, located within the customer service team.
The Hotpoint head office is located in Peterborough. If you have any questions relating to product development, HR, marketing and finance, call the head office on 0843 208 2059. When you call, hold the line to be transferred to the head office switchboard.