Hotpoint

0843 178 3504

Hotpoint is a brand of domestic appliances, manufacturing and selling dishwashers, washing machines, ovens and fridge freezers. If you have a complaint to make about a Hotpoint product or service, call 0843 178 3504.

Department
Phone Number
Opening Times
Complaints
0843 178 3504
Monday-Friday: 9am-7pm
Technical Support
0843 178 3505
Monday-Friday: 9am-7pm
Hotpoint Repairs Complaints
0843 178 3506
Monday-Friday: 9am-7pm
Hotpoint Tumble Dryer Complaints
0843 178 3507
Monday-Friday: 9am-7pm
Hotpoint Delivery Complaints
0843 208 2344
Monday-Friday: 9am-7pm
Hotpoint Extended Warranty Complaints
0843 208 2059
Monday-Friday: 9am-7pm

Complaints

If you have purchased a Hotpoint appliance and you are not satisfied with the quality of it, or it has stopped working, you can call the Hotpoint complaints department to register a complaint. To do this, call 0843 178 3504. When you call, you will be asked by the automated service to answer a few questions in order to get through to the appropriate department.

Technical Support

If you have a Hotpoint appliance and it’s not working, or you need help using a certain function, there are ways to get technical support. If you cannot find the answer that you require online, you can call the technical support team on 0843 178 3505. The team is housed in the customer service department and they will work quickly to resolve the issue. When you call this number, simply answer the questions to get through to the technical department.

Hotpoint Complaints Address

If you would prefer to send your complaint in a letter, you can send it to the following address:

Morley Way
Peterborough
PE2 9JB

It’s important to remember that this is the longest way of contacting Hotpoint, and therefore you might not receive a reply for a couple of days.

Hotpoint Repairs Complaints

Call the number 0843 178 3506 to make a complaint to Hotpoint regarding their repair service. You can phone this number to make a complaint about a repair you have had on one of your appliances, and the item is still not fixed, or has broken after a short period again. You might also need to make a complaint if the appliance has been damaged or marked in anyway whilst it was being repaired. If your repair was carried out in your home and there was damage done to your home during it, you can phone this number to make your complaint.

Hotpoint Tumble Dryer Complaints

If you’d like to complain about your Hotpoint Tumble Dryer you can phone the number 0843 178 3507. When you call this number the customer service team will take details of your complaint, and if it’s something that they think they’ll be able to repair they’ll get this booked in for you. However, if your complaint is relating to something else about your dryer they’ll take details and let you know if they can offer a resolution there and then.

You can also use this number to make complaints about other Hotpoint products you have purchased, such as a fridge freezer, ovens or washers.

If you find your Hotpoint products to be malfunctioning, or not working to the best of their ability you can call this number to make your complaint.

Hotpoint Email Complaints

Unfortunately, there isn’t an email for you to send your Hotpoint complaints to. Instead, they offer a live chat service which is available on their website, which gives you instant access to one of their advisors who will be able to discuss your complaint and come to a resolution.

Hotpoint Complaints Procedure

When you phone Hotpoint to complain they will do their utmost to resolve your complaint whilst you’re on the phone with them. Giving a reason to their response, and they’ll ask you whether you’re happy or not with what they provide you. If you’re not you can ask for your complaint to be escalated and someone else will take a look at your case.

If your case needs further looking into, they’ll take some contact details from you and will arrange to get back to you at a later time.

Hotpoint Delivery Complaints

Call the number 0843 208 2344 to make a complaint about a Hotpoint delivery. You can phone this number to complain about late deliveries, or deliveries that have arrived with the incorrect items or items that have been damaged. If you have had to refuse a delivery, you can phone this number to make a complaint regarding this.

Hotpoint Extended Warranty Complaints

You can make a complaint about Hotpoint Extended Warranties by calling the number 0843 208 2059. When you phone this number you can complain about a warranty you’ve had that you’ve been denied the right to use.