Utility Warehouse

0843 557 4322

Owned by the FTSE 50 company Telecom Plus, Utility Warehouse operates as its own brand. Consumer group “Which?” named it “telecom service provider of the year” in May 2017. Many people may not have heard of Utility Warehouse because it does not run any physical stores or advertise extensively. Being a multi-marketing company, its advertising comes through word of mouth with independent distributors recruiting residential and business customers.

With over 600,000 existing customers, Utility Warehouse is actually one of the biggest independent energy suppliers in the UK. As well as gas and electricity, Utility Warehouse also provides broadband, mobile and landline telephony services. While Charles Wigoder founded Telecom Plus in 1996, Utility Warehouse only launched in 2002. Over the last 15 years, the company grew mostly due to the work of its independent partners. Known for the hit TV show Absolutely Fabulous, Joanna Lumley is currently the face of the Utility Warehouse brand.

Utility Warehouse Contact Numbers

In addition to the primary number 0843 557 4322, you can contact Utility Warehouse using the numbers below. All helplines close on Sundays but are open the rest of the week.

Utility Warehouse
Phone Number
Opening Times
Customer Services
0843 557 4322
(Mon-Fri) 9am – 5.30pm
(Sat) 9am – 4.30pm
(Sun) Closed
Complaints
0843 208 2432
(Mon-Fri) 9am – 5.30pm
(Sat) 9am – 4.30pm
(Sun) Closed
The Discount Club
0843 816 6803
(Mon-Fri) 9am – 5.30pm
(Sat) 9am – 4.30pm
(Sun) Closed
Business
0843 816 6804
(Mon-Fri) 9am – 5.30pm
(Sat) 9am – 4.30pm
(Sun) Closed
Emergency
0844 453 0217
(Mon-Fri) 24/7
(Sat) 24/7
(Sun) 24/7
Careers
0843 816 6805
(Mon-Fri) 9am – 5.30pm
(Sat) 9am – 4.30pm
(Sun) Closed

Customer Services

Call 0843 557 4322 in order to reach Utility Warehouse’s customer services team. Focusing on value savings, simplicity, and award-winning service, Utility Warehouse has a lot to talk to you about. Learn more about the range of services offered by Utility Warehouse, and how you can get all your utilities from one supplier in one helpful monthly bill. With service bundles, you can save money by choosing the group of services you need. Call up to get a price quote today! This helpline will also provide technical support and advice if requested.

Complaints

Calling 0843 208 2432 will put you through to the dedicated complaints resolution team. Utility Warehouse takes customer service seriously, so if you experience an issue then call to report it right away. The company promises to investigate fully, providing an apology and explanation for your negative experience and taking immediate action to put things right. Additionally, in some circumstances, Utility Warehouse grants compensation where appropriate. If at any point you feel dissatisfied with the response, you can even request an internal review.

The Discount Club

Like many service providers, Utility Warehouse runs its own loyalty reward scheme for participating customers. When you transfer from another supplier to Utility Warehouse, they contact your previous supplier and sort it all out for you. By selecting and purchasing a Utility Warehouse bundle, you become eligible to register for the club for free! Call 0843 816 6803 to join if you haven’t already. With a Discount Club Cashback Card, you’ll get up to 10% cashback when you shop online with Clubhouse partners. These include major retailers such as Argos, Boots, Debenhams, Currys, and The Body Shop!

Business

Company owners shouldn’t feel left out when it comes to discounts, because Utility Warehouse runs a Business Club too. Switching to 4 or more eligible Utility Warehouse services makes you a Gold Status customer, with accompanying savings. Call 0843 816 6804 to find out how Utility Warehouse can help you cut your business overheads and earn over 10% cashback when you buy other supplies. Business customers receive perks like 10% off your energy bill for the first year, and free broadband for six months. Make your stressful business life easier by joining the Business Club!

Emergency

If you have an emergency issue such as a power cut or a potential gas leak, contact Utility Warehouse on 0844 453 0217. They will get you in touch with the local electricity network operator, or send somebody out to check for a leak and make it safe for free. The helpline is available to ask for advice at any time, including about carbon monoxide safety. Utility Warehouse values the safety of its customers, so call even if you’re not sure if your situation counts as an emergency. During checks, the technicians will also repair any faulty meters free of charge.

Careers

Why not look into a partnership opportunity with the Purple Army? Call 0843 816 6805 to learn how you can become a Utility Warehouse Partner. As mentioned, the company does not advertise and depends on its partners to sell services for them. As a partner, you would be recruiting customers and earning commission for everyone who joins Utility Warehouse from your recommendations. The College of Excellence training and rewards such as cars and cash bonuses make it an unmissable opportunity for personal and financial development!

Other Ways to Contact Utility Warehouse

Since it does not advertise, Utility Warehouse doesn’t use popular social media sites either. You can find the brand on Google+ and YouTube, but these platforms limit your contact options. In any case, it’s more straightforward just to contact them by e-mail using the address memberservices@utilitywarehouse.co.uk.

Other than this, you can write a letter to the customer services department of Utility Warehouse at the address below. You can address it to the Chief Executive’s Office in the event that your letter involves escalating a previous complaint.

Department
Address
Utility Warehouse Head Office
Utility Warehouse
Network HQ
508 Edgware Road
The Hyde
London
NW9 5AB