HMRC

0844 248 1688

HMRC

HMRC exists to provide a number of services to those living in the UK, including specialising in taxing any workers in the UK who earn over £11,000 per year, as well as monitoring services like Self Assessment, Tax Credits, Child Benefit, Income Tax, National Insurance and VAT. If you experience issues with any of these services then you should contact the complaints number for help.

HMRC Complaints Number

To register a complaint with a member of the team, you can call 0844 248 1688 to speak to someone who’ll be able to help you with any issues you might have experienced, and will also make sure that your complaint is dealt with in a reasonable amount of time.

HMRC Head Office Number

If you need to talk to someone from the HMRC head office team about any general enquiries you may have regarding the HMRC’s services, you can call 0844 453 0158 and a member of staff will be able to answer any questions you might have and make sure that you are pleased with the experience you have had with HMRC.

Tax Complaints

If you have had an issue with the tax that you have been charged by the HMRC and would like to issue a complaint with someone from their customer services team then you should call 0844 248 1687 where a member of staff can help you with any problems you may have had.

VAT Complaints

You may believe that the VAT you have been charged on a specific item or on your business may have been an unfair amount, or you could have issues with the way that your VAT is handled. If you want to speak to someone about these opinions then you can reach a team member by calling 0844 248 1685 to let them know you are unhappy and have them deal with the problem.

Self-Assessment Complaints

HMRC use the self-assessment system to calculate and collect Income Tax for those who are self-employed. If you have to use the self-assessment system to pay your Income Tax and you have came across an issue with the system, or you are unhappy with how it works, then you can call 0844 248 1684 to register a complaint with a member of the team available.

National Insurance Complaints

If you have any complaints about the National Insurance payments that you have been making, you can contact a member of the team on 0844 248 1683 to discuss the issues and have someone help you understand the payment process and ensure that you are happy with the services you have had.

Contact Numbers for HMRC

HMRC Contact Number Opening Times
HMRC Complaints 0844 248 1688 8am-1opm Monday-Friday,
8am-4pm Saturdays,
Closed Sundays.
Head Office 0844 453 0158 8am-1opm Monday-Friday,
8am-4pm Saturdays,
Closed Sundays.
Tax Complaints 0844 248 1687 8am-1opm Monday-Friday,
8am-4pm Saturdays,
Closed Sundays.
VAT Complaints 0844 248 1685 8am-1opm Monday-Friday,
8am-4pm Saturdays,
Closed Sundays.
Self-Assessment Complaints 0844 248 1684 8am-1opm Monday-Friday,
8am-4pm Saturdays,
Closed Sundays.
National Insurance Complaints 0844 248 1683 8am-1opm Monday-Friday,
8am-4pm Saturdays,
Closed Sundays.

Other ways to contact HMRC

To contact HMRC in ways other than by calling any of the contact numbers above, you can send a letter to this address:

100 Parliament Street,
London,
SW1A 2BQ

and someone will help you however they can. You can also reach them on their Twitter and Facebook accounts.