Plusnet

0843 557 4830

To make a complaint to Plusnet you can phone the number 0843 557 4830 where they will take details relating to complaints about broadband, their mobile services, and anything else you’re upset with from the internet services company.

Plusnet Contact Numbers

Department Contact Number Opening Hours
Plusnet Complaints  0843 557 4830 Mon-Fri 8am-7pm, Sat 9am-1pm
Plustnet Broadband Complaints  0843 557 5241 Mon-Fri 8am-7pm, Sat 9am-1pm
Plusnet Mobile Complaints  0843 218 4780 Mon-Fri 8am-7pm, Sat 9am-1pm
Plusnet Business Complaints 0843 218 4787 Mon-Fri 8am-7pm, Sat 9am-1pm
Plusnet Account Complaints 0843 218 4790 Mon-Fri 8am-7pm, Sat 9am-1pm
Plusnet YouView TV Complaints 0843 596 4173 Mon-Fri 8am-7pm, Sat 9am-1pm

Plusnet complaints

If you’re disappointed with the service you received from Plusnet you can phone the number 0843 557 4830 to make a complaint and get them to do something regarding the service that was provided to you. When you phone this number to complain, details will be taken of the complaint, and the customer complaint advisor will explain the process that’s likely to happen now and how long you can expect to wait for your complaint to be resolved.

Plusnet broadband complaints

To make a complaint regarding Plusnet Broadband you can phone the number 0843 557 5241. When you call this number you can complain about any broadband issues you’re having, whether it’s due to connectivity or signal strength. If you find that your download speed isn’t as much as you’re paying for, you can call this number above to make a complaint.

You can also complain about Plusnet Broadband installation, or any issues you’re having with the hub that has been provided to you.

Plusnet complaints email address

There isn’t a direct email for you to contact to send a complaint to, instead you can chat with Plusnet on their Chat service which is available online on their website. You can use this to give details of your complaint and get a quick response from them for your complaint.

You can also send your complaint in a letter, which can be sent to the following address:

Plusnet plc
The Balance
2 Pinfold Street
Sheffield
S1 2GU

When you send the letter, Plusnet aims to respond to it within 10 working days.

Plusnet complaints procedure

When you call the number above to make a complaint Plusnet aims to resolve the complaint whilst you’re on the phone to them. However, if this can’t be done they’ll look into the complaint further and get back to with an update as quickly as possible.

If you’ve sent a letter of complaint, Plusnet will get back to you within 10 working days of receiving the complaint.

If Plusnet can’t resolve any complaint as quickly as they’d like to, they will keep you updated with the complaints process as they move through it.

In the event of Plusnet giving you their final decision on the complaint, and you not being happy with it, you can then get in touch with the Ombudsman Services who will look at your complaint independently. To take your complaint to the Ombudsman Services you can email them at the following address osenquiries@os-communications.org, or write to them here.

Ombudsman Services: Communications
PO Box 730
Warrington
WA4 6WU

Plusnet mobile complaints

To make a complaint about Plusnet Mobile you can phone the number 0843 218 4780, where they will take details of your complaint relating to mobile bolt-ons, roaming and internation calls, your Plusnet Mobile coverage, as well as issues surrounding upgrading or changing your mobile plan.

Plusnet Business Complaints

If you have a Plusnet Business account, you can call the number 0843 218 4787 to make a complaint about this. When you phone this number you can complain about anything relating to your business account, such as internet speed, connectivity issues, problems with your bill, overcharging on your account or anything else.

Plusnet Account Complaints

Make a complaint about your Plusnet Account by calling the phone number 0843 218 4790, where they will take details of complaints about your bills, any direct debits issues you’re having, if your direct debit date has been changed without any prior knowledge, you’ve received an unexpected bill or you’ve been overcharged for something on your account.

Plusnet YouView TV Complaints

Call 0843 596 4173 to make a complaint about Plusnet YouView TV, you can call this number if you’re having issues with setting up your TV, if there are problems with your picture, sound or recording. You can also phone this number regarding your box and if there are connectivity issues with pairing it to the broadband in your home, or anything else.