The contact number for Plusnet is available directly from their website at no or lower cost
0800 432 0200
Call Connection, Calls cost 7p per minute plus your standard network charge.
Please ensure you have the bill payers permission before calling.
This website provides hard to find phone numbers as a call connection service, and is not associated with the company.
To make a complaint to Plusnet you can phone the number and they will take details relating to complaints about broadband, their mobile services, and anything else you’re upset with from the internet services company.
Plusnet Contact Numbers
| Department | Opening Hours |
|---|---|
| Plusnet Complaints | 7.30 am – 10 pm, 7 days a week |
| Plustnet Broadband Complaints | 7.30 am – 10 pm, 7 days a week |
| Plusnet Mobile Complaints | 7.30 am – 10 pm, 7 days a week |
| Plusnet Business Complaints | 7.30 am – 10 pm, 7 days a week |
| Plusnet Account Complaints | 7.30 am – 10 pm, 7 days a week |
| Plusnet YouView TV Complaints | 7.30 am – 10 pm, 7 days a week |
Plusnet Complaints
If you’re disappointed with the service you received from Plusnet you can phone the number to make a complaint and get them to do something regarding the service that was provided to you. When you phone this number to complain, details will be taken of the complaint, and the customer complaint advisor will explain the process that’s likely to happen now and how long you can expect to wait for your complaint to be resolved.
Plusnet Broadband Complaints
To make a complaint regarding Plusnet Broadband you can phone the number. When you call this number you can complain about any broadband issues you’re having, whether it’s due to connectivity or signal strength. If you find that your download speed isn’t as much as you’re paying for, you can call this number above to make a complaint.
You can also complain about Plusnet Broadband installation, or any issues you’re having with the hub that has been provided to you.
Plusnet Complaints Email Address
There isn’t a direct email for you to contact to send a complaint to, instead you can chat with Plusnet on their Chat service which is available online on their website. You can use this to give details of your complaint and get a quick response from them for your complaint.
You can also send your complaint in a letter, which can be sent to the following address:
Plusnet plc
The Balance
2 Pinfold Street
Sheffield
S1 2GU
When you send the letter, Plusnet aims to respond to it within 10 working days.
Plusnet Complaints Procedure
When you call the number above to make a complaint Plusnet aims to resolve the complaint whilst you’re on the phone to them. However, if this can’t be done they’ll look into the complaint further and get back to with an update as quickly as possible.
If you’ve sent a letter of complaint, Plusnet will get back to you within 10 working days of receiving the complaint.
If Plusnet can’t resolve any complaint as quickly as they’d like to, they will keep you updated with the complaints process as they move through it.
In the event of Plusnet giving you their final decision on the complaint, and you not being happy with it, you can then get in touch with the Ombudsman Services who will look at your complaint independently. To take your complaint to the Ombudsman Services you can email them at the following address osenquiries@os-communications.org, or write to them here.
Ombudsman Services: Communications
PO Box 730
Warrington
WA4 6WU
Plusnet Mobile Complaints
To make a complaint about Plusnet Mobile you can phone the number, where they will take details of your complaint relating to mobile bolt-ons, roaming and internation calls, your Plusnet Mobile coverage, as well as issues surrounding upgrading or changing your mobile plan.
Plusnet Business Complaints
If you have a Plusnet Business account, you can call the number to make a complaint about this. When you phone this number you can complain about anything relating to your business account, such as internet speed, connectivity issues, problems with your bill, overcharging on your account or anything else.
Plusnet Account Complaints
Make a complaint about your Plusnet Account by calling the phone number, where they will take details of complaints about your bills, any direct debits issues you’re having, if your direct debit date has been changed without any prior knowledge, you’ve received an unexpected bill or you’ve been overcharged for something on your account.
Plusnet YouView TV Complaints
Call to make a complaint about Plusnet YouView TV, you can call this number if you’re having issues with setting up your TV, if there are problems with your picture, sound or recording. You can also phone this number regarding your box and if there are connectivity issues with pairing it to the broadband in your home, or anything else.