Direct Line

0843 557 3568

Get in touch with Direct Line to make a complaint by phoning the number 0843 557 3568 where you can log complaints about home, travel, car and other types of insurance you have taken out with the company.

Department Contact Number Opening Times
Complaints 0843 557 3568 Monday to Friday 8am till 9pm, Saturday 9am till 5pm and Sunday 10am till 5pm
Home insurance complaints 0843 557 5264 Monday to Friday 8am till 9pm, Saturday 9am till 5pm and Sunday 10am till 5pm
Travel insurance complaints 0844 249 0194 Monday to Friday 8am till 9pm, Saturday 9am till 5pm and Sunday 10am till 5pm
Car insurance complaints 0843 208 5580 Monday to Friday 8am till 9pm, Saturday 9am till 5pm and Sunday 10am till 5pm
PPI Complaints 0843 208 5581 Monday to Friday 8am till 9pm, Saturday 9am till 5pm and Sunday 10am till 5pm
Life insurance complaints 0843 208 5583 Monday to Friday 8am till 9pm, Saturday 9am till 5pm and Sunday 10am till 5pm
Landlord insurance complaints 0843 178 3805 Monday to Friday 8am till 9pm, Saturday 9am till 5pm and Sunday 10am till 5pm

Complaints

Contact the number 0843 557 3568 to make a complaint to Direct Line, when you phone this number they will be able to log your complaint in the system and get it investigated by the relevant person. It typically takes just three working days for your Direct Line to answer your complaint, but they will get in touch with you if it’s going to take any longer. If they can’t answer your complaint within the specified time, then they’ll explain the process that they’ll follow and who you can get in contact with if you don’t like the answer you’re given.

Home insurance complaints

Call the number 0843 557 5264 to make home insurance complaints to Direct Line. When you phone this number they can log complaints about home insurance policies you have taken out. You might need to phone this number if you’re having trouble claiming on your insurance, or you haven’t had the full amount paid out from your claim.

Travel insurance complaints

Make a complaint about your Direct Line travel insurance by calling the number 0844 249 0194. When you phone this number you can register your complaint about your travel insurance policy. You might need to make a complaint about the excess fee that’s expected when making a claim, or a missing part to your policy.

Car insurance complaints

Use the number 0843 208 5580 to get in touch with Direct Line about car insurance complaints. When you phone this number you can make a complaint about your car insurance policy. You might need to call to make a complaint about the length of time you’ve waited for the insurance to be paid out. Or if you’re told you can’t have a courtesy car when your car is written off.

PPI Complaints

Phone the number 0843 208 5581 to make a PPI Complaint to Direct Line and see whether you’re entitled to a payout on mis-sold insurance that you’ve had in the past. When you phone this number they’ll be able to talk you through the steps you need to take and the information that you need to provide to get a PPI complaint set up.

Life insurance complaints

Call 0843 208 5583 to speak to Direct Line regarding complaints of their life insurance policies. You can make complaints about claims against life insurance policies that you don’t think were paid out in the correct way. You can also make a complaint about a staff member you believe was insensitive when handling the details of your life insurance.

Landlord insurance complaints

To make a complaint about landlord insurance you can phone the number 0843 178 3805. When you call this number you can log complaints about policies taken out or the payout you received. If you think you have been overcharged for your landlord insurance you can phone to make a complaint about it.