Parcel2go

0843 557 1882

You can contact the Parcel2go complaints team by dialling 0843 557 1882, by calling this number you can file a complaint about any part of Parcel2go’s services or customer services.

Department Contact Number Opening Times
Complaints 0843 557 1882 Monday-Friday: 9am-5pm
Customer Service 0843 178 5859 Monday-Friday: 9am-5pm
Complaints about service 0843 178 5860 Monday-Friday: 9am-5pm
Staff complaints 0843 178 5861 Monday-Friday: 9am-5pm
Delivery complaints 0843 178 5862 Monday-Friday: 9am-5pm
Website complaints 0843 178 5863 Monday-Friday: 9am-5pm

Complaints

You can get in touch with the Parcel2go complaints team by calling 0843 557 1882. You can inquire about the complaints policies and procedures or ask to make a formal complaint about something you’re unhappy about regarding the business or an experience you have had with Parcel2go, you may be transferred to another department who can deal with your complaint more efficiently.

Customer Services

The Parcel2go customer services team can be contacted by dialling 0843 178 5859. You can get in contact with the customer services if you have any questions about the services offered by Parcel2go or if you would like some more information about the complaints policies. You can also get in touch with the customer services team if you have had some problems using the services and you would like some assistance.

Complaints about service

If you have recently used the Parcel2go service and you are unhappy with the service such as if you sent a parcel with Parcel2go and it was not delivered or it was damaged or lost you should get in contact with the service complaints team on 0843 178 5860. You will be able to file a formal complaint about the service and possibly receive a refund or some compensation for the inconvenience.

Staff complaints

If you have recently contacted the Parcel2go customer services team and received unhelpful or rude customer services you can call the staff complaints team on 0843 178 5861. You can also call the staff complaints team if you have had a parcel delivered and the delivery driver was rude to you or inappropriate in some way and you did not think the service was professional because of this.

Delivery complaints

If you have had a Parcel2go delivery and you believe it was unsatisfactory as the driver was rude, your item arrived broken, damaged or didn’t arrive at all or you believe the service was not to a high standard you can call the delivery complaints team on 0843 178 5862. They may be able to track your undelivered package and give you compensation for the lost or damaged goods.

Website complaints

If you have been using the Parcel2go website and have had some difficulties using it or you feel it is broken in some way or it is difficult to use you can complain by calling the website complaint team on 0843 178 5863.