The contact number for AA is available directly from their website at no or lower cost

0800 88 77 66

Call Connection, Calls cost 7p per minute plus your standard network charge.

Please ensure you have the bill payers permission before calling.

This website provides hard to find phone numbers as a call connection service, and is not associated with the company.

If you would like to complain about AA you can call the complaints line to file a complaint quickly and easily with the company.

Department Opening Times
Complaints Monday-Friday: 9am-5pm
Customer Service 24 hours 7 days a week
Breakdown Complaints Monday-Friday: 9am-5pm
Insurance Complaints Monday-Friday: 9am-5pm
Money Services Complaints Monday-Friday: 9am-5pm
Website Complaints Monday-Friday: 9am-5pm


You can get in touch with the AA complaints line to complain about any aspect of the company or any experience you have had with the company. You can complain about a bad breakdown pick up or a problem with the insurance or rude customer services. If you would be better complaining to a specific department about your problem you will be transferred quickly.

Customer Services

You can get in touch with the AA customer services team if you would like some help with general problems or question you have. You can also ask the customer services team about the complaints procedure and they will be able to transfer you to the complaints team.

Breakdown Complaints

If you have had a bad breakdown experience due to the AA’s breakdown services you can file a complaint. You can complain about their breakdown services for many reasons whether it took a long time for AA to arrive, they did a bad job or were rude to you, just call the number to make a complaint. You will need to provide them with information regarding the breakdown service you received such as date and time and the staff names if you have them, they may need information about your car too.

Insurance Complaints

If you are an AA insurance customer and you are unhappy with the cover you’re receiving or you have recently made a claim and you are unhappy with the way it was dealt with you can make a complaint. You will need to provide information about your account, policy or recent claim.

Money Services Complaints

If you are a money services customer with AA and you are not happy with the services they are providing you with whether that be your savings account, credit card, loan or mortgage you can file a complaint. You may need to provide some personal details and details of your savings account, mortgage, loan or credit card.

Website Complaints

If you have been using the AA website and you notice that something is wrong, misleading or broken you can file a complaint by calling them. Whether it’s affected your experience or not it’s important to report this to the AA team so they can fix it as quickly as possible.