0843 557 4341

If you would like to complain about AA you can call the complaints line on 0843 557 4341 to file a complaint quickly and easily with the company.

Department Contact Number Opening Times
Complaints 0843 557 4341 Monday-Friday: 9am-5pm
Customer Service 0843 208 1861 24 hours 7 days a week
Breakdown complaints 0843 178 3422 Monday-Friday: 9am-5pm
Insurance complaints 0843 178 3423 Monday-Friday: 9am-5pm
Money services complaints 0843 178 3424 Monday-Friday: 9am-5pm
Website complaints 0843 178 3425 Monday-Friday: 9am-5pm


You can get in touch with the AA complaints line by calling 0843 557 4341 with this line you can complain about any aspect of the company or any experience you have had with the company. You can complain about a bad breakdown pick up or a problem with the insurance or rude customer services. If you would be better complaining to a specific department about your problem you will be transferred quickly.

Customer Services

The AA customer services team can be called on 0843 208 1861. You can get in touch with the customer services team if you would like some help with general problems or question you have. You can also ask the customer services team about the complaints procedure and they will be able to transfer you to the complaints team.

Breakdown Complaints

If you have had a bad breakdown experience due to the AA’s breakdown services you can file a complaint by calling 0843 178 3422. You can complain about their breakdown services for many reasons whether it took a long time for AA to arrive, they did a bad job or were rude to you, just call the number to make a complaint. You will need to provide them with information regarding the breakdown service you received such as date and time and the staff names if you have them, they may need information about your car too.

Insurance Complaints

If you are an AA insurance customer and you are unhappy with the cover you’re receiving or you have recently made a claim and you are unhappy with the way it was dealt with you can make a complaint by calling 0843 178 3423. You will need to provide information about your account, policy or recent claim.

Money Services Complaints

If you are a money services customer with AA and you are not happy with the services they are providing you with whether that be your savings account, credit card, loan or mortgage you can file a complaint to 0843 178 3424. You may need to provide some personal details and details of your savings account, mortgage, loan or credit card.

Website Complaints

If you have been using the AA website and you notice that something is wrong, misleading or broken you can file a complaint by dialling 0843 178 3425. Whether it’s affected your experience or not it’s important to report this to the AA team so they can fix it as quickly as possible.