Royal Caribbean UK

0843 178 4090

Three Norwegian shipping companies initially founded Royal Caribbean Cruise Line in 1968. Since then, the company became Royal Caribbean International and now has headquarters in Miami, Florida in the USA. To date, Royal Caribbean operates 25 cruise ships and has a share of over 20% of the worldwide cruise market.

Royal Caribbean aims to provide extraordinary cruise holidays to 250 destinations. UK customers voted Royal Caribbean for “Best Cruise Line Overall” fourteen years in a row in the Travel Weekly Readers Choice Awards.  And at the Globe Travel Awards, both customers and travel agents named Royal Caribbean as “Best Mainstream Cruise Company” for eleven consecutive years.

Royal Caribbean UK Contact Numbers

On most of their helplines, you can contact Royal Caribbean UK every day of the week. See the following table for specific department numbers and the relevant opening hours.

Department
Phone Number
Opening Times
Customer Services
0843 178 4090
(Mon-Fri) 8.30am – 8pm
(Sat) 9am – 6pm
(Sun) 10am – 5pm
Bookings (& Pre-Departure Enquiries)
0843 178 4091
(Mon-Fri) 8.30am – 8pm
(Sat) 9am – 6pm
(Sun) 10am – 5pm
Group Bookings
0843 178 4092
(Mon-Fri) 8.30am – 8pm
(Sat) 9am – 6pm
(Sun) 10am – 5pm
Corporate Events
0843 178 4093
(Mon-Fri) 8.30am – 8pm
(Sat) 9am – 6pm
(Sun) Closed
Crown & Anchor Society
0843 178 4094
(Mon-Fri) 8.30am – 8pm
(Sat) 9am – 6pm
(Sun) 10am – 5pm
Post-Departure Enquiries
0843 178 4095
(Mon-Fri) 24/7
(Sat) 24/7
(Sun) 24/7

Customer Services

To make enquiries about Royal Caribbean cruises or for help making a booking, call 0843 178 4090. Royal Caribbean’s customer services team will provide all the information you need about onboard facilities, destination ports, and offshore events. You can even call to request a brochure for you to browse at your leisure. If you’re booking a cruise for a special occasion such as a wedding, honeymoon, or party, call for advice on the extra touches and planning Royal Caribbean can take care of for you.

Bookings (& Pre-Departure Enquiries)

If you need to contact Royal Caribbean about an existing booking, call 0843 178 4091. You can receive guidance on creating a My Cruises online account, where you can pre-book your activities and dining for every day of your cruise. You will require an account to check in online and print your boarding passes before you go to the port. You can call this number for help and information on everything from what to pack to excursions to the destination’s weather.

Group Bookings

If you are booking 8 or more rooms, you qualify as a group whether you are paying together or separately. This means you can make the most of group booking benefits. You can call 0843 178 4092 to find out more about what’s available to you, from cocktail hours to programmes for kids. A group specialist will assist you with all the choices of onboard perks. Make group bookings for family holidays, weddings, birthdays or any other occasion.

Corporate Events

Royal Caribbean can accommodate board retreats, national sales meetings, or incentive programmes for businesses. Call 0843 178 4093 to enquire about onboard corporate facilities or to make a booking. Whether your company needs a venue for a conference or a product launch, a luxury cruise ship to a beautiful destination is sure to be a memorable experience for employees. Royal Caribbean can arrange onboard and off-shore team-building activities, as well as access to top-of-the-range complimentary equipment.

Crown & Anchor Society

Once you’ve sailed on a Royal Caribbean cruise, you can apply for the Crown & Anchor Society. Members will receive exclusive privileges across six tiers as they collect points for every voyage. You could receive rewards ranging from a lapel pin to a free cruise. The Crown & Anchor Society even has a dedicated helpline for members. Call 0843 178 4094 to sign up, or if you already joined and have a question or issue regarding your membership.

Post-Departure Enquiries

Once your cruise has set sail, you can still call Royal Caribbean with any queries you might have about your ongoing holiday. You can call 0843 178 4095 any time of the day, every single day, whenever you need to. At this stage, it will be too late for most amendments to be made without incurring additional costs, but Royal Caribbean will do its best to assist you no matter the problem. All you have to do is ask.

Other Ways to Contact Royal Caribbean UK

If you have social media, then you can reach Royal Caribbean UK on Facebook and Twitter. The online customer services team will be replying to messages from 9.30am to 5.30pm, Monday to Friday. In case you don’t use these sites, you can always e-mail Royal Caribbean at custserv.uk@rccl.com. This will probably take longer to get a response.

If you don’t mind waiting for a response, you can also contact Royal Caribbean UK by post. Send any letters, including complaints, to the UK head office at the address below.

Department
Address
Royal Caribbean UK Head Office
RCL Cruises Ltd.
The Heights
Weybridge
Surrey
United Kingdom
KT13 0NY