Specsavers

0844 248 2741

Call the number 0844 248 2741 to get in touch with the complaints department at Specsavers. When you ring this number they can log your complaints regarding eye tests, contact lenses, hearing aids and more.

Post Office Department Contact Number Opening Times
Complaints 0844 248 2741 Monday till Friday 9am – 5pm
In-store complaints 0844 248 2742 Monday till Friday 9am – 5pm
Home Visit Complaint 0844 248 2743 Monday till Friday 9am – 5pm
Hearing at Specsavers complaints 0844 248 2744 Monday till Friday 9am – 5pm
Product complaints 0843 208 1727 Monday till Friday 9am – 5pm
Website complaints 0844 248 2745 Monday till Friday 9am – 5pm

Complaints

Get in touch with the complaints department for Specsavers when you ring the number 0844 248 2741. Here they will be able to log any complaint that you have regarding the level of service that you received from Specsavers and aim to get it resolved in a timely manner.

Calling this number can be useful to find out the complaints procedure that Specsavers adheres to, and what is likely to be an outcome of the complaint that you have made.

If you previously made a complaint and would like an update on where it is, you can also ring this number above to find out the current status of it.

In-store complaints

To make a complaint about the service you received in store at a Specsavers branch you can phone the number 0844 248 2742. When you ring this number you can make complaints that relate to the staff who served you at the store, the process of the eye test that you had, the cleanliness or accessibility of the store your visited.

When you ring you will have to provide details of the store you visited and the time and date that you went in too. If you have the information you might also want to share any names of the staff members that you came into contact with.

Home visit complaint

Specsavers offer home visit eye tests and if you have a complaint regarding this you can phone the number 0844 248 2743. When you call this number you can make a complaint about the level of service you received whilst having your eye test. You might want to complain about an optician who was rude to you, made you feel uncomfortable or was particularly late to your appointment or just didn’t turn up for your appointment.

Hearing at Specsavers complaints

To make a complaint that relates to the hearing services you received from Specsavers you can ring the number 0844 248 2744. When you call this number they can log your complaint that relates to the level of service you received when getting a hearing test. You might want to call to make a complaint about how your hearing test was handled, if there was particular pain caused to your during your test, or if you felt like the aftercare that was offered to you wasn’t up to standard.

Product complaint

You can also make a complaint relating to the products you have purchased from Specsavers on the number 0843 208 1727. When you call this number you can make a complaint relating to glasses you have bought that have maybe snapped or broken. You might feel disappointed with the quality of the lenses. If you are having trouble with contact lenses or feel like they’re not really worth the price you paid you might want to make a complaint. If you feel like your hearing aid isn’t good enough, or it isn’t fitted properly you can also ring the number above to make your complaint.

Website complaint

Call the number 0844 248 2745 to make a complaint about the Specsavers website. You might want to call this number about the navigation of the site, not being able to find the information you desire, or problems with logging into your account or booking appointments through the site.