The contact number for Specsavers is available directly from their website at no or lower cost
0345 2020 241
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Call the number to get in touch with the complaints department at Specsavers. When you ring this number they can log your complaints regarding eye tests, contact lenses, hearing aids and more.
| Specsavers Department | Opening Times |
| Specsavers Complaints | Monday till Friday 9am – 5pm |
| In-store Complaints | Monday till Friday 9am – 5pm |
| Home Visit Complaint | Monday till Friday 9am – 5pm |
| Hearing at Specsavers Complaints | Monday till Friday 9am – 5pm |
| Product Complaints | Monday till Friday 9am – 5pm |
| Website Complaints | Monday till Friday 9am – 5pm |
Specsavers Complaints
Get in touch with the complaints department for Specsavers when you ring the number. Here they will be able to log any complaint that you have regarding the level of service that you received from Specsavers and aim to get it resolved in a timely manner.
Calling this number can be useful to find out the complaints procedure that Specsavers adheres to, and what is likely to be an outcome of the complaint that you have made.
If you previously made a complaint and would like an update on where it is, you can also ring this number above to find out the current status of it.
In-store Complaints
To make a complaint about the service you received in-store at a Specsavers branch you can phone the number. When you ring this number you can make complaints that relate to the staff who served you at the store, the process of the eye test that you had, the cleanliness or accessibility of the store you visited.
When you ring you will have to provide details of the store you visited and the time and date that you went in too. If you have the information you might also want to share any names of the staff members that you came into contact with.
Home Visit Complaint
Specsavers offer home visit eye tests and if you have a complaint regarding this you can phone the number. When you call this number you can make a complaint about the level of service you received whilst having your eye test. You might want to complain about an optician who was rude to you, made you feel uncomfortable or was particularly late to your appointment or just didn’t turn up for your appointment.
Hearing at Specsavers Complaints
To make a complaint that relates to the hearing services you received from Specsavers you can ring the number. When you call this number they can log your complaint that relates to the level of service you received when getting a hearing test. You might want to call to make a complaint about how your hearing test was handled, if there was particular pain caused to you during your test, or if you felt like the aftercare that was offered to you wasn’t up to standard.
Product Complaint
You can also make a complaint relating to the products you have purchased from Specsavers on the number. When you call this number you can make a complaint relating to glasses you have bought that have maybe snapped or broken. You might feel disappointed with the quality of the lenses. If you are having trouble with contact lenses or feel like they’re not really worth the price you paid you might want to make a complaint. If you feel like your hearing aid isn’t good enough, or it isn’t fitted properly you can also ring the number above to make your complaint.
Website Complaint
Call the number to make a complaint about the Specsavers website. You might want to call this number about the navigation of the site, not being able to find the information you desire, or problems with logging into your account or booking appointments through the site.