Amazon is an online shopping market. If you need to contact Amazon regarding a purchase, a delivery or you need to make a complaint please call 0844 826 8084.
Amazon UK Contact Numbers:
|Department||Phone Number||Opening Times|
|Speak to a Person||0843 320 9598||24 hours a day, 7 days a week|
|Head Office||0844 826 8084||24 hours a day, 7 days a week|
|Complaints||0843 557 3372||24 hours a day, 7 days a week|
|Customer Services||0843 218 9645||24 hours a day, 7 days a week|
|Amazon Prime||0843 218 9646||24 hours a day, 7 days a week|
|Amazon Dash||0843 218 9647||24 hours a day, 7 days a week|
|Delivery||0843 596 4170||24 hours a day, 7 days a week|
Speak to a Person
A giant technology company like Amazon can be lacking the human touch, especially when trying to contact third-party sellers through a limited online reporting system. If you have a problem with your Amazon account or an order, and you just want to speak to a person to sort it out, then call 0843 320 9598. An adviser at Amazon will be able to tell you what to do or escalate more serious problems to an appropriate level of investigation to resolve them.
Amazon started trading as an online bookstore in 1994. The name for Amazon was decided because a number of sale items seem like an “exotic bazaar”. Soon after its incarnation, Amazon started selling DVD’s, CD’s, and VHS, and to this day sell a number of household items as well as fashion clothing. In 2016, Amazon made a deal with the UK Civil Aviation Authority, in order to create the technology to deliver parcels via air drone, effectively cutting delivery waiting times. It is unknown whether this technology will be on the market anytime soon. However, Amazon has started testing same-day delivery for some areas of the UK. For more information on this service, call the Amazon head office on 0844 826 8084 or visit the Amazon website.
Amazon UK complaints
You can call the Amazon complaints team on 0843 557 3372 regarding a number of things such as if you are unsatisfied with something on your Amazon UK account and wish to close it, if you are unhappy with service you have received via an Amazon UK seller, if you have been charged for something you didn’t purchase and wish to complain to Amazon UK, if you wish to make a complaint about a certain product available on their site or you are unsatisfied with the customer service that you have received previously through an Amazon UK seller or Amazon UK delivery driver. The number above will take you to the Amazon UK complaints department. There, a member of the customer service team will help you with any query or complaint you may have. If your complaint can be resolved over the phone, a member of the team will help you. If it cannot be resolved over the phone, you will be given a reference number and be contacted at a later date in the future. Alternatively, you can also visit the Amazon forums, where you may find an answer to any questions you have. If you have already filled in a complaint form on the Amazon website, or you can’t find the answer your query on the Amazon forums, calling 0843 557 3372 is the next step. Once you have spoken to a member of staff at Amazon, your complaint should be dealt with within two weeks, depending on who your seller is.
If you’re having problems with your account, billing, using the website, finding products or you have some questions about how Amazon works such as the different sellers and different parts of the website. You can contact the customer services team on 0843 218 9645 to discuss any of these questions.
Amazon Prime costs £79 a year and includes the Amazon Prime video streaming service, which is similar to Netflix. Amazon Prime allows you to access free next day delivery on a large number of products as well as a number of other benefits. If you are a member of Amazon Prime and wish to complain there may be a number of answers to your query already on the Amazon UK forum. On the forum, there are thousands of questions relating to Amazon prime membership. If you can’t find your answer or would like to speak to a member of staff, call 0843 218 9646 to be put in contact with a member of the customer service team. They will then transfer you to the relevant department.
Amazon Dash was introduced on September 1st, 2016. They are easy to set up and ensure that you will never run out of your favourite products. For example. an Andrex Amazon Dash button allows you to place a button on your toilet. Once you have run out of your toilet roll, you simply push the button and your brand will automatically be purchased and shipped to you the next day. You will receive an email about the order, so you have plenty of time to cancel it if you so wish. So far, this service is only available for Prime customers. If you have experienced problems with your Amazon Dash or you would like more information about the Amazon Dash call 0843 218 9647.
Amazon ship to countries all over the world. For the full list of countries, visit this customer help page. Some sellers on Amazon may not ship to your country, we advise that if your seller is not Amazon UK that you get in touch with them via email. If you have had a bad experience with the delivery of your Amazon UK items, you can contact Amazon on the number above to complain. If you have video evidence of a delivery person mishandling or damaging your packages, you may be asked to send this in as evidence. If you do not, you may be asked to discuss your complaint with a member of staff at the courier’s office. Amazon usually uses Royal Mail services in the UK. However, some sellers on Amazon have their own courier service. The best way to find out who delivered your parcel is to get in touch with the seller of your item. They may offer alternative help if your item is damaged. To speak to a member of the delivery team please call 0843 596 4170.
Amazon UK Head Office Address
|Head Office||Patriot Court, 1-9 The Grovetown, Slough, Berkshire SL1 1QP|