Amazon UK

The contact number for Amazon UK is available directly from their website at no or lower cost

0800 496 1081

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Amazon is an online shopping market. If you need to contact Amazon regarding a purchase, a delivery or you need to make a complaint please call.

Amazon UK Contact Numbers:

Department Opening Times
Amazon Speak to a Person 24 hours a day, 7 days a week
Head Office 24 hours a day, 7 days a week
Complaints 24 hours a day, 7 days a week
Customer Services 24 hours a day, 7 days a week
Amazon Prime 24 hours a day, 7 days a week
Amazon Dash 24 hours a day, 7 days a week
Amazon Logistics Complaints 24 hours a day, 7 days a week

Speak to a Person at Amazon UK

A giant technology company like Amazon can be lacking the human touch, especially when trying to contact third-party sellers through a limited online reporting system. If you have a problem with your Amazon account or an order, and you just want to speak to a person to sort it out, then call. An adviser at Amazon will be able to tell you what to do or escalate more serious problems to an appropriate level of investigation to resolve them.

Amazon UK

Amazon started trading as an online bookstore in 1994. The name for Amazon was decided because a number of sale items seem like an “exotic bazaar”. Soon after its incarnation, Amazon started selling DVD’s, CD’s, and VHS, and to this day sell a number of household items as well as fashion clothing. In 2016, Amazon made a deal with the UK Civil Aviation Authority, in order to create the technology to deliver parcels via air drone, effectively cutting delivery waiting times. It is unknown whether this technology will be on the market anytime soon. However, Amazon has started testing same-day delivery for some areas of the UK. For more information on this service, call the Amazon head office or visit the Amazon website.

Amazon UK Complaints

You can call the Amazon complaints team regarding a number of things such as if you are unsatisfied with something on your Amazon UK account and wish to close it, if you are unhappy with service you have received via an Amazon UK seller, if you have been charged for something you didn’t purchase and wish to complain to Amazon UK, if you wish to make a complaint about a certain product available on their site or you are unsatisfied with the customer service that you have received previously through an Amazon UK seller or Amazon UK delivery driver. The number above will take you to the Amazon UK complaints department. There, a member of the customer service team will help you with any query or complaint you may have. If your complaint can be resolved over the phone, a member of the team will help you. If it cannot be resolved over the phone, you will be given a reference number and be contacted at a later date in the future. Alternatively, you can also visit the Amazon forums, where you may find an answer to any questions you have. If you have already filled in a complaint form on the Amazon website, or you can’t find the answer your query on the Amazon forums, calling is the next step.  Once you have spoken to a member of staff at Amazon, your complaint should be dealt with within two weeks, depending on who your seller is.

Amazon Complaints Process

The Amazon complaints procedure is fairly straightforward and typically doesn’t take much time at all. When you phone the number above they will take the details of your complaint and whilst you’re on the phone to them, they will do their best to resolve the complaint there and then. A lot of the time it’s likely they’ll offer an Amazon gift card or a free trial with Amazon Prime as compensation for the issue caused. However, in some cases, they may need to investigate the complaint you’ve made further, and they will get back to you at a convenient time for you with their outcome to the complaint.

Customer Services

If you’re having problems with your account, billing, using the website, finding products or you have some questions about how Amazon works such as the different sellers and different parts of the website. You can contact the customer services team to discuss any of these questions.

Amazon Prime

Amazon Prime costs £79 a year and includes the Amazon Prime video streaming service, which is similar to Netflix. Amazon Prime allows you to access free next day delivery on a large number of products as well as a number of other benefits. If you are a member of Amazon Prime and wish to complain there may be a number of answers to your query already on the Amazon UK forum. On the forum, there are thousands of questions relating to Amazon prime membership. If you can’t find your answer or would like to speak to a member of staff, call to be put in contact with a member of the customer service team. They will then transfer you to the relevant department.

Amazon Dash

Amazon Dash was introduced on September 1st, 2016. They are easy to set up and ensure that you will never run out of your favourite products. For example. an Andrex Amazon Dash button allows you to place a button on your toilet. Once you have run out of your toilet roll, you simply push the button and your brand will automatically be purchased and shipped to you the next day. You will receive an email about the order, so you have plenty of time to cancel it if you so wish. So far, this service is only available for Prime customers. If you have experienced problems with your Amazon Dash or you would like more information about the Amazon Dash then call Amazon.

Amazon Logistics Complaints

You can phone the number to make a complaint about Amazon Logistics, their own delivery service which has been designed to ensure that you get your parcels in the quickest way. If you have had any issues with Amazon Logistics and the delivery of your items you can phone the number to log your complaint and get the issue fixed. When you phone you might need to make a complaint about the driver, or items that are missing or damaged.

Amazon UK Head Office Address

Department Address
Head Office Patriot Court, 1-9 The Grovetown, Slough, Berkshire SL1 1QP