Parcelforce Complaints Number

Parcelforce Complaints Number

Other Contact Numbers for Parcelforce

Department Contact Number
Parcelforce Complaints 0843 557 4879
Head Office 0844 826 1930
Tracking 0843 557 4525

Parcelforce Complaints Number Opening Hours

Days Opening Hours
Monday- Friday 8am-7pm
Saturday 8.30am-5pm
Sunday 9am-5pm

Parcelforce Head Office Address

Department Address
Head Office 25 Caldecotte Lake Drive, Caldecotte, Milton Keynes, MK7 8LE

Why would I need to call the Parcelforce Complaints Number?

  • To  make a complaint about a late delivery.
  • To make a complaint about a missing parcel.
  • To make a complaint about a Parcelforce collection.
  • To make a complaint regarding a Parcelforce employee.
  • To make a complaint about a parcel you have received which is broken/damaged.

Parcelforce Complaints Procedure

If you are experiencing a problem with Parcelforce, such as a late/missing delivery, a parcel which hasn’t been collected or a damaged parcel, you can call the Parcelforce complaints team.  The Parcelforce complaints procedure requests that you contact them initially with details of your complaint- you can do this either over the phone or by using the online contact form. In order to get your issue looked into as soon as possible, you should provide your tracking number and delivery address, as well as your email address and a contact phone number for during the day time. The Parcelforce complaints team will endeavour to look into your problem as soon as possible and will get back to you with their response. When informing Parcelforce of your complaint, it might also be useful to tell them how you would like it to be resolved- whether you would like a refund, compensation or something else, as this can often help resolve your complaint faster.

Parcelforce Complaints Department

The Parcelforce complaints department is based within the customer service department. The team work especially to resolve complaints put to them by disgruntled customers. Complaints can be resolved with refunds, compensation or by tracing lost/delayed parcels. If you have a complaint relating to Parcelforce, call the complaints team on 0843 557 4879 where the team will be waiting to help resolve your issue.

Parcelforce Complaints Email

Parcelforce doesn’t have a dedicated email address for complaints, but if you do wish to submit your complaint in writing, you can fill out the online contact form. You will need to give Parcelforce as much information as possible such as your personal details, the parcel tracking number, the delivery address and the reason for contacting them. You will also be asked how Parcelforce can help you, so it is a good opportunity to inform Parcelforce of how you would like your complaint to be resolved.

Other Parcelforce Services

Parcelforce 48

Parcelforce 48 is a great option if you have to send a parcel which isn’t urgent, as the parcel will be delivered within two working days. The parcel is fully trackable throughout its journey so you can see where it is at every stage. You can opt to have Parcelforce collect your parcel from you or you can drop it off yourself at a depot or your local Post Office. When your Parcelforce 48 parcel reaches the destination, it can only be accepted by electronic signature, so it’s secure.

Parcelforce 24 parcelforce-delivery

If you have an urgent parcel, Parcelforce 24 guarantees delivery the next working day by the close of business. As with Parcelforce 48, each stage of the delivery is fully trackable and you can drop your parcel off at your local Post Office, a depot or have it collected for you. With Parcelforce 24, the maximum weight limit is 30kg.

Parcelforce Worldwide

There are a number of services provided by Parcelforce Worldwide, depending on where the parcel is being delivered to and how urgent it is. The first is Global Express international, for next working day delivery to Europe, the USA and Canada, and two working days for the rest of the world. The second option is Global Priority, which is fully trackable and includes £100 compensation. There is then Global Value for delivery from four working days and £100 compensation is included. Lastly, there is Global Economy which is the most affordable option but it also takes the longest. With all Parcelforce Worldwide services, you can drop the parcel off at your local Post Office/depot or have Parcelforce collect the parcel from you.

Parcelforce Tracking

You can use the Parcelforce website to track your parcel. If you are the sender, you’ll find your tracking number at the top of your Parcelforce receipt, or next to where it says barcode on your Post Office receipt. If you have purchased something online, the sender should have sent you a tracking number. You will usually find this on your order confirmation or the confirmation of despatch email. The tracking number will show whether your parcel has arrived at your local depot or if it is out for delivery to your address.

Parcelforce Redelivery

If you have missed your parcel being delivered, it’s really easy to arrange redelivery. You can arrange redelivery by using the Parcelforce website and it’s free to have it redelivered to the original address where Parcelforce first attempted delivery. You can also have it delivered to a different address such as a friend’s house or a place of work for a charge of £5.50. To arrange the redelivery, you will need to take the parcel number from the contact card which Parcelforce left at your address when they attempted delivery. Alternatively, you can enter the house number and postcode where the card was left.

About Parcelforce

Parcelforce is the parcel operations division of the Royal Mail and it was first founded as Parcelforce in 1990, as a rebrand of Royal Mail Parcels. Parcelforce Worldwide has two hubs based in Coventry, with one used for UK parcels and the other used for international deliveries. The UK hub is actually one of the largest buildings in the country- it covers over 24,000 square meters and the sophisticated system means that it can handle processing almost 60,000 parcels each hour.

For more information about Parcelforce products and services or to make a complaint, call the Parcelforce complaints number on this page.