The contact number for Parcelforce is available directly from their website at no or lower cost

0344 800 4466

Call Connection, Calls cost 7p per minute plus your standard network charge.

Please ensure you have the bill payers permission before calling.

This website provides hard to find phone numbers as a call connection service, and is not associated with the company.

Have you not received your parcel on time? Had a delivery driver not waited long enough for you to answer the door? Parcelforce is increasingly difficult for you to find the telephone number. Make a complaint to Parcelforce on the contact number above.

Contact Numbers for Parcelforce

Parcelforce Opening Times
Customer Services Mon-Fri 8am-7pm,
Sat 8:30am-5pm,
Sun 9am-5pm
Speak to a Person Mon-Fri 8am-7pm,
Sat 8:30am-5pm,
Sun 9am-5pm
Complaints Mon-Fri 8am-7pm,
Sat 8:30am-5pm,
Sun 9am-5pm
Late Delivery Complaints Mon-Fri 8am-7pm,
Sat 8:30am-5pm,
Sun 9am-5pm
Missing Parcel Complaints Mon-Fri 8am-7pm,
Sat 8:30am-5pm,
Sun 9am-5pm


Parcelforce is a division of the Royal Mail that specialises in parcel operations and was first founded as Parcelforce in 1990 after a rebrand of Royal Mail Parcels. Parcelforce Worldwide has two hubs that are based in Coventry, with one branch used for UK parcels and the other for international deliveries. The UK hub is one of the largest buildings in the country and covers over 24,000 square meters, and as they have such a sophisticated system they can handle processing around 60,000 parcels each hour.

Speak to a Person

If you would prefer to speak straight to someone from Parcelforce instead of the switchboard messages you can do so by calling. It can be frustrating when you would like to speak to a person who works at Parcelforce and you are sent to automated messages instead. You can call the number to go straight through to a member of the Parcelforce customer services team who will be able to help you with any issues or questions you have.

Parcelforce Complaints Number

To get in touch with the Parcelforce complaints team you can call and you will be able to speak to someone who can help you monitor any complaints you would like to issue to the team and ensure that any problems you might have encountered can be solved immediately.

Parcelforce Customer Services Number

To speak to someone at Parcelforce’s customer services branch, you can call and someone will make sure to help you with any queries you might have regarding Parcelforce’s services, as well as helping you to use any of the services that they offer for their customers.

Late Delivery Complaints

If you are waiting for a delivery and it is arriving later than you expected, or still hasn’t arrived when it was supposed to then you can leave a complaint regarding the service by calling where you will be put in touch with someone who can register your complaint and try to help you receive your parcel in a manner that you expected.

Missing Parcel Complaints

If you are expecting a parcel from Parcelforce that they believe has been delivered but you haven’t received the parcel, or if they cannot find the parcel that you were supposed to be receiving then you can call the missing parcel complaints number where someone will be available to register your complaint and try to offer you a solution to the situation.

Other ways to contact Parcelforce

To get in touch with Parcelforce without having to speak to them over the phone, you can send them a letter to this address:

25 Caldecotte Lake Drive,
Milton Keynes,

and someone will be available to reply to your letter as quickly as possible. You may also want to reach out to them over the internet by contacting them through Twitter or even by completing their contact form.

Parcelforce Complaints Number Phone Call Tips

To save time when you call Parcelforce to make your complaint, ensure that you have all the information ready. They will require your parcel tracking number, the recipient and sender’s name, address, and phone number, a description of the parcel’s contents and packaging, a timeline of events, and details of anyone at Parcelforce you have spoken to previously. They can advise you on making claims for loss, damage, or delays, but you can’t make a claim over the phone. They should provide a full response within 30 calendar days.