For the Three Customer Services, call 0844 826 8076 and you will be connected to a member of the team. Using this number, you will be able to pick the department you wish to speak to by choosing from a numbered menu.
Three launched in March 2003 and provides mobile networks, 3g and 4g. Their first stores also opened at the same time, one in Birmingham and one in London.In 2010, they launched sales of the iPhone, behind o2 and Orange.
Three launched 4g in 2014, with the aim of reaching more people throughout the UK with higher speeds and excellent broadband services.
Below is their latest advertisement campaign, which aired in May 2016.
Three Contact Numbers
|Department||Contact Number||Opening Hours|
|Customer Services||0844 826 8076||Mon-Fri 8am-7pm, Sat 9am-1pm|
|Three Complaints||0843 218 9631||Mon-Fri 8am-7pm, Sat 9am-1pm|
|Three Network||0843 596 4174||Mon-Fri 8am-7pm, Sat 9am-1pm|
|Three Stores||0843 596 4175||Mon-Fri 8am-7pm, Sat 9am-1pm|
0843 218 9631 will put you in contact with the complaints department at Three. If this number is busy, you will be placed in a virtual queue until a member of staff can assist you further. Once you have been put through to a member of staff, they will help you with any query or complaint you may have. Once you feel as though your complaint has been properly dealt with, you can hang up happy that a member of the customer service team has seen to your complaint. If they have been unable to resolve your situation at the time of your call, you will be given a reference number and will be contacted in the near future regarding your complaint.
Sometimes, the Three network can fail or fault. This isn’t unusual and is usually fixed within 24 hours. However, if you believe that you have poor phone signal, 3g or 4g, you can ring 0843 596 4174 in order to file a complaint about the level of service you are paying for. Unfortunately, some areas of the UK are less likely to receive signal than the bigger cities. However, once you have explained your query with Three, they will take all the necessary steps in order to ensure you receive great reception and network in the future.
As well as ringing the number above, or emailing, Three, you can also fill out a complaint form on their website. With this, you can enter all of your details and complaints easily. Once you have completed the form, you can send it off online. This will reach a member of the customer service team at Three, who will aim to contact you within 14 days of receiving your complaint with an aim to compensating or offering you money off your next phone. If you would rather speak to someone face to face, you can do so by visiting your local Three store. Here, you can speak to a customer advisor straight away, who can rectify your situation as soon as they can.
If you need support with your Three phone, or would simply like to browse the deals they have on offer, you can visit your local Three stores. If you do not know where your local Three store is, there is a handy locator over on the Three website. This will let you know where your local store is and how to get there. Alternatively, you can browse the Three website to see if they have any deals that suit your needs for a phone. Three offer deals on all the latest smartphones, including iPhones and Samsung phones. If you’re having trouble locating your nearest Three stores, you can call the team on 0843 596 4175 who will be able to help you further with your query.