Lidl

0843 178 5758

Contact Lidl by calling 0843 178 5758 if you want to make a complaint about the discount store chain. Make complaints about their products, promotions, or poor customer service.

Department
Contact Number
Opening Times
Lidl Complaints
0843 178 5758
Mon – Sat: 8am – 8pm
Sunday: 9am – 5pm
Lidl Website Complaints
0843 218 4776
Mon – Sat: 8am – 8pm
Sunday: 9am – 5pm
Lidl Store Complaints
0843 218 9669
Mon – Sat: 8am – 8pm
Sunday: 9am – 5pm
Lidl Special Offer Complaints
0843 218 9670
Mon – Sat: 8am – 8pm
Sunday: 9am – 5pm
Lidl Product Complaints
0843 218 9671
Mon – Sat: 8am – 8pm
Sunday: 9am – 5pm
Lidl Refund Complaints
0843 218 9672
Mon – Sat: 8am – 8pm
Sunday: 9am – 5pm

Lidl Complaints

Contact Lidl on 0843 178 5758 to make a complaint about the supposedly budget-friendly brand. Complain about an advert on TV or a campaign online if you have a problem with its content. You can also complain about the Lidl app if you think it isn’t functional enough. Or complain about the Lidl mobile game if you are not happy with something. Call to complain about the newsletter or to be taken off their marketing list. You can complain if you have a concern about data protection, and want to know what Lidl does with your personal data.

Lidl Website Complaints

Call 0843 218 4776 to make a complaint about the Lidl website. This might be because you find it difficult to navigate the site, or you just don’t like the layout. You can complain about the inability to place orders for home delivery or reserve for instore collection if you think that Lidl should offer online shopping. Sometimes special items are available to reserve in advance, but you can complain if a particular item is not. Complain if you have been misled by incorrect information about a product on the website, including prices or recipe posts.

Lidl Store Complaints

Since Lidl primarily operates through stores, many customer complaints are about the actual stores. Call 0843 218 9669 if you have a complaint about a certain Lidl store. This could be about the state of the store or the behaviour of the staff. Some people report special items and essentials like fresh produce and baked goods always being out of stock. Often there are no employees around to help customers, and only one till open resulting in long queues. Complain about poor store management, including health and safety hazards.

Lidl Special Offer Complaints

Lidl run limited special offers every week, which change on Thursdays and Sundays. These “Pick of the Week” items are generally only available in stores, as long as stocks last. They include food items such as meat, and non-food products like homewares, beauty, bedding, clothing, stationery, electronics, or small home appliances. Call 0843 218 9670 if you have a problem with a Lidl special offer product or pricing. Complain if your local Lidl branch never gets the special items in stock. Or complain if you weren’t notified and missed a promotion.

Lidl Product Complaints

Lidl pride themselves on selling fresh British-sourced produce, so call 0843 218 9671 to complain if you find something that contradicts this. Complain about their quality control measures if a product is faulty or poses a health risk. Definitely complain if your packaged food turns out to be rotten or contains other unwanted objects. You should be entitled to a replacement or full refund from Lidl for that product. Complain about their clothes sizing if you find it inconsistent or incorrect. Or complain if a product you bought has parts missing.

Lidl Refund Complaints

If you are entitled to a refund from Lidl, call 0843 218 9672 to complain and get your money back. You may have noticed after leaving a store that you were overcharged for a discount item, or charged twice for something. Call to request a refund if you are unable to take your receipt back to the store. You can return food items within 30 days if you aren’t happy with the quality, or non-food items within 30 days if you change your mind. Call to complain if a non-food product becomes faulty within 12 months and arrange a replacement or refund.