Natwest Complaints

Other Natwest Contact Numbers:

Natwest Phone Number
Head Office 0844 453 0259
Natwest Mortgage Complaints 0844 826 8022
Customer Services 0844 826 8022

Natwest Opening Hours

Department Opening Hours
Customer Service 8:30am-11:30pm, 7 days a week

Natwest Head Office Address

Department Address
Head Office National Westminster Bank PLC 135

Reasons to contact Natwest complaints:

    • If you are unsatisfied with your Natwest account or wish to alter or close it.
    • If you are unhappy with service you have received at a Natwest branch.
    • If you have been charged for something you didn’t purchase and wish to complain.
    • If you wish to make a complaint about a certain individual in your local, or any, Natwest Bank.
    • If you are unsatisfied with the customer service that you have received previously.

Natwest complaints number

If you need to ring Natwest to make a complaint, the number above will put you straight through to the complaints department who can process your complaint. The number can be used for a number of reasons, such as to complain about the level of service at your local Natwest, or to complain about an individual at a Natwest store.

Natwest complaints address

If you wish to send your complaint in writing to Natwest, you can do so by sending it to their Head Office Address below:

National Westminster Bank PLC 135

Sending a complaint to Natwest directly ensures a record of what has been said. It also ensures that if they respond, it will most likely also be in writing. Meaning that you can file away any response for any future references.

Natwest PPI complaints

Natwest ComplaintsPPI stands for payment protection insurance and is sold alongside credit cards and loans to ensure that an individual who takes out the loan can definitely pay it back. However, many people did not qualify for this type of insurance, such as the self-employed, who would not be able to claim anything back on their insurance policy. Natwest is still in the process of identifying how much PPI was mis-sold to people throughout the UK. If you haven’t received a letter from Natwest regarding mis-sold PPI, yet still wish to see if you are eligible for a refund, you can ring the number above or head to your local Natwest branch. You could be due a repayment of up to £3000, depending on your policy agreement.

Natwest complaints compensation

You could be due compensation for a number of reasons. For example, you may have been charged for something you did not pay for. If you can prove this, you may receive a full refund. You may also be owed money for mis-sold PPI, or even a mis-sold card or loan package from Natwest. If you believe that you’re owed a refund for any reason with Natwest, ring the number above and we will put you in contact with a member of the Natwest complaints team.

Natwest business complaints

If your entire business banks with Natwest or you hold a business account with Natwest and need to complain to them about service. You can still use the number above, you will need the details of your account and your security question information ready. You can also write to Natwest at their Head Office address, however, if the complaint is urgent, we suggest ringing the number above for a faster outcome.


How do I cancel a direct debit with Natwest?
Can I get a loan at Natwest with bad credit?
How do I order a new card with Natwest?
How do I get a mortgage with Natwest?

How do I cancel a direct debit with Natwest?

To cancel a direct debit on your Natwest account, you can ring the number above and we will put you through to customer services. You can also visit your local branch and cancel a direct debit that way. Direct debits or standing orders are set up in order to pay out into another account monthly. If you can’t cancel the payment through

Can I get a loan at Natwest with bad credit?

Getting a loan with bad credit can be hard. However, Natwest takes into account all aspects of your life and decide whether or not to let your loan go forward. The best way to find out if you can get a loan from Natwest is to go to your local branch. There, you can talk to a supervisor who will help you with your query.

How do I order a new card with Natwest?

If you have internet banking with Natwest, you can order a new credit or debit card online by finding and clicking through on your account. However, if you do not yet have internet banking, you will have to ring up Natwest, or visit your local branch to order one to your home.

How do I get a mortgage with Natwest?

natwest mortgage
natwest mortgage

Getting a mortgage with Natwest doesn’t have to be hard. If you’re interested in discussing mortgage options with Natwest, there are a number of ways you can go about it. If you’re unsure of where to begin, Natwest has a mortgage calculator on their website. This will give you a rough estimate of how much you could borrow from Natwest. Once you have seen this, you can either ring or visit your local Natwest branch and organise a meeting with a mortgage advisor. Once this has been done, your supervisor will send over any details you need on mortgage repayments etc.

About Natwest

Natwest’s origins date back to as long ago as 1658 when Smith’s Bank of Nottingham opened. The name has changed over the years, however, but the principles of the bank have always remained the same. Since the 2000’s, Natwest has operated as a part of The Royal Bank of Scotland Group Plc and offer a multitude of loans and credit cards for their customers.
The bank is also ranked among the top 10 in the world based on assets. Below is the latest ad for Natwest Banking:

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