The contact number for H Samuel is available directly from their website at no or lower cost
0800 458 1065
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This website provides hard to find phone numbers as a call connection service, and is not associated with the company.
If you would like to make a complaint to H Samuel you can phone the number where they will take details of complaints relating to their jewellery, their stores and more.
H Samuel Complaint Numbers
| Department | Opening Times |
| HP Complaints | 9am – 5.30pm Monday to Friday |
| H Samuel Jewellers Complaints | 9am – 5.30pm Monday to Friday |
| Jewellery and Watch Complaints | 9am – 5.30pm Monday to Friday |
| Store Complaints | 9am – 5.30pm Monday to Friday |
| Delivery Complaints | 9am – 5.30pm Monday to Friday |
| Website Complaints | 9am – 5.30pm Monday to Friday |
H Samuel Complaints
Use the contact number to speak to the H Samuel customer complaints team who will be able to take details of your complaint and get it answered quickly for you. When you call to make your complaint the advisor will ask you a series of questions to get details and information relating to the issue. They’ll then make an assessment as to whether they can give you a resolution there and then, or your complaint will need to be investigated further. If they need to look into it, they’ll take some contact details from you and let you know when you can expect to hear back from them.
H Samuel Complaints Email
If you would like to send your complaint in an email to H Samuel you can use the following address: customer.services@hsamuel.co.uk. When you send your complaint to them be sure to include as much detail as possible, and if it’s relating to a specific order give your order number if you have it.
H Samuel will get back to you with a response within three working days after receiving your email.
H Samuel Jewellers Complaints
Call the number to complain about a jeweller you dealt with whilst visiting or shopping in a H Samuel store. When you call this number they will take details of complaints relating to rude or unhelpful jewellers who didn’t give good advice when you were looking for a specific item. If you feel like their knowledge of the products wasn’t up to much, or they told you incorrect details about items you were browsing, you can call this number to make a complaint about them.
H Samuel Jewellery and Watch complaints
Make a complaint about jewellery or watches you have purchased from H Samuel on the phone number. When you call this number you can complain about faulty items that you have bought, or the quality of certain purchases you have made. You can see whether your warranty is still valid and whether the item can be replaced under this too.
H Samuel Store Complaints
Get in touch with H Samuel on the phone number to make a complaint about a store you have been in. When you call this number you can complain about the cleanliness or the layout of the store. If you found that the counters were extremely grubby and you couldn’t see the products as a result, you might wish to complain. You might also wish to complain about the accessibility of the store.
H Samuel Delivery Complaints
Phone the number where you can complain about H Samuel delivery, if you have purchased items online and are having them delivered to you and your delivery is late with no reason, you can use this number to complain about it. If your delivery has arrived but the items in it are damaged or the incorrect items have been sent to you, you can call the number above to complain about the issue and get it rectified quickly.
H Samuel Website Complaints
If you’d like to complain about the H Samuel website, you can phone the number. When you call this number the customer service advisor will take details of the complaint and the issues you’re facing with the website. If you have a problem with putting through an order, searching for items or making changes to your basket, you can call this number to make your complaint.
H Samuel Complaints Address
It’s possible to send your complaint in a letter to H Samuel, but you must remember that this is the slowest option, so you can expect to wait longer for a response from them in relation to your complaint.
Address the letter to:
Customer Services Department
H.Samuel
Hunters Road
Hockley
Birmingham
B19 1DS