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On The Beach

0843 826 0543

On the Beach

On the Beach is a travel agency that aims to let you build your perfect holiday while still allowing you to spread out the cost and save money. On the Beach are an ATOL protected travel agency that ensures your money is protected and you won’t be stranded in a foreign country.

On the Beach Complaints Number

To get in touch with the complaints team you can call 0844 826 0543 and a member of the team will be available to speak to you about any issues you may have faced while using any of On the Beach’s services, including trouble you may have faced while using their website or issues with a member of staff that you would like to confront.

On the Beach Customer Services

To speak to On the Beach’s customer services team, you should call 0843 557 5218 and someone will be able to talk to you about any queries you may have regarding On the Beach’s holidays and flights, as well as help you to use their site if you would like to book a holiday through them. Here, you will have the opportunity to find out any information you would like to learn about On the Beach and a member of the team will always be available to help you with whatever you need.

Flights Complaints

If you have recently made a flight that you booked through On the Beach and are unhappy with the service that you received during the flight, then you should call 0844 248 2256 to speak to someone about making a complaint regarding the service. The team member you are put in contact with will try their best to make sure that you are satisfied with the result of your call.

Luggage Complaints

If you have recently been on holiday with On the Beach and have found that your luggage was damaged or lost during your travels, then you can make a complaint to On the Beach by calling 0844 248 2258 and telling the staff member you’re put in contact with all about the condition that you have received your luggage in, so that they can help you to find a solution to the situation that will suit you best.

Staff Complaints

To make a complaint about a staff member at On the Beach you can call 0844 243 0244 to register a complaint with a member of the team who will try their best to make sure that any issues you have faced are dealt with in a reasonable way and so that you don’t have to face any problems with future staff members.

Booking Complaints

If you have struggled while booking a holiday or flight with On the Beach and would like to complain about the booking process to someone who will be able to make a change, you can call 0844 248 2259 and a member of the team will note your issue so that the error or problem can be dealt with and you won’t have to suffer any more problems during your future bookings.

Contact Numbers for On the Beach

On the Beach Contact Number Opening Times
Complaints 0844 826 0543 8am-6pm, 7 days a week
Customer Services 0843 557 5218 8am-6pm, 7 days a week
Flights Complaints 0844 248 2256 8am-6pm, 7 days a week
Luggage Complaints 0844 248 2258 8am-6pm, 7 days a week
Staff Complaints 0844 243 0244 8am-6pm, 7 days a week
Booking Complaints 0844 248 2259 8am-6pm, 7 days a week

Other ways to contact On the Beach

You can also write to On the Beach by sending a letter to this address:

On the Beach Limited,
Park Square,
Bird Hall Lane,
Cheadle,
SK3 0XN

or, alternatively, if you would prefer to reach out to them over the internet, you can use their Twitter account to access the team, or you can contact them on Facebook.