If you need to contact Dorothy Perkins about a product you have ordered, about a delivery or to make a complaint please call 0844 826 8384 to speak to a member of the team.
Dorothy Perkins Contact Numbers
|Department||Contact Number||Opening Hours|
|Speak to a Person||0843 208 4153||9am-6pm, Monday to Friday|
|Head Office||0844 826 8384||9am-6pm, Monday to Friday|
|Customer Service||0843 208 4153||9am-6pm, Monday to Friday|
|Complaints||0843 208 4164||9am-6pm, Monday to Friday|
|Careers||0843 208 5584||9am-6pm, Monday to Friday|
|Returns||0843 208 5585||9am-6pm, Monday to Friday|
|Deliveries||0843 208 5586||9am-6pm, Monday to Friday|
|Sales||0843 208 5587||9am-6pm, Monday to Friday|
Speak to a Person – 0843 208 4153
If you are tired of waiting for replies online, then call 0843 208 4153 to speak to a person at Dorothy Perkins. The telephone adviser must take direct action to resolve any complaint or question that you might be calling about. In some cases, they will be able to transfer you to senior management if you wish to escalate your issue. This is also true if you are making a follow-up call regarding a previous or ongoing problem. Speak to someone who can fix this.
Dorothy Perkins – 0844 826 8384
Dorothy Perkins was founded in 1909 and is currently owned by the Arcadia Group. The Group is a giant Retailer which owns a number of high street stores, such as Evans, Miss Selfridge, Topshop and Debenhams. Dorothy Perkins sells its own range of clothing and accessories for women of all sizes. They sell ranges that come in petite, plus size, tall and maternity sizes. To learn more about the history of Dorothy Perkins or if you have some general questions about the company as a whole please call 0844 826 8384.
Customer Services – 0843 208 4153
There are many reasons for why you may need to contact one of the trained members of Dorothy Perkins’ customer service team including if you would like to know more about a certain item of clothing, if find out about items in stock at your local store, to apply for a job at your local Dorothy Perkins, if you have not received your items with Dorothy Perkins and would like to know where your items are or to make a complaint about an in-store or online experience with Dorothy Perkins. A member of the team will be able to answer any of these questions and try their best to solve any problems you have bumped into when buying from Dorothy Perkins in-store or online, give the team a call on 0843 208 4153.
Complaints – 0843 208 4164
If you feel you must complain about a faulty product, a delivery that has not arrived, a delivery that arrived late or damaged, rude customer services, a negative experience you had in-store, difficulties with using the website, the website crashing or being down, your size is not available at the Dorothy Perkins store or you have an opinion about something Dorothy Perkins does that you wish to complain about you can contact the complaints team on 0843 208 4164, they will try their best to help you with your problem or they will be able to direct you to an advisor who will be able to take your complaint further.
Careers – 0843 208 5584
If you would like a job with Dorothy Perkins, or with any of the chained stores that they own, you will need to apply with them by calling 0843 208 5584 to find out their position openings and to apply for a position. You can also find their current openings on the careers website. Here you will also find information on Graduate and Head Office Opportunities with the company. To apply for a job online, you will need to create an account with them. Once you have done this, you can start the application process. You can upload a cv at this point. Once you have done this, you may be asked some personal questions regarding your eligibility for the job you are applying for. You may also be asked questions about yourself, such as your address or other personal details. If you’re struggling with the online application process call 0843 208 5584 and a member of the careers team will create an account for you. If you have applied for a job, and haven’t heard anything back yet, you can call a member of staff on 0843 208 5584, and someone will aim to help you further.
Returns – 0843 208 5585
If you have bought an item in-store or online, you can return it free to your local store, or by post, for free. To return an item to store, you have 28 days to do so. Simply take your items, and receipt, to the counter. If you are returning an item via post, you have 14 days to do so from the date on your receipt. To do this, follow the instructions which can be found in your package you received from DP. If you are an international customer, you also have 14 days to return your items. If you are having trouble returning an item, you are unsure whether your item qualifies for a return or you have posted your return and not heard anything back from Dorothy Perkins in a considerable amount of time please call 0843 208 5585 to speak to a member of the returns team who will be able to track your return items or answer any questions you have.
Deliveries – 0843 208 5586
Dorothy Perkins has many delivery options including standard delivery (£3.95 or free when you spend £50, will be delivered within 4 working days), next day/nominated day delivery (£5.95, must be ordered before 9 pm mon-fri or 5 pm Sunday), Collect from store standard (free, 3-7 working days, you will receive an email when your items e ready to collect), express collect from store (£2.95, must order before 9 pm mon-fri or 5 pm sunday and your items will be ready to collect after 1 pm the next day), collect from ParcelShop Express (£3.95, free if you spend over £50, must order before 4 pm Monday to Friday or 12 pm on a Sunday and your items will be ready to collect before 6 pm the next day) or if you an international customer you can choose between tracked standard delivery (6-13 working days) or express tracked delivery (3-9 working days) both of these options vary in cost and delivery times depending on your location. If you have experienced a problem with a delivery such as it not arriving on time, arriving damaged or not arriving at all please contact 0843 208 5586 to speak to a member of the delivery team who can track or locate your package.
Sales – 0843 208 5587
Dorothy Perkins offer a range of clothing for petite, plus size and taller women. They also offer a maternity range as well as their normal clothing range. You can find their full range both online and in their larger stores throughout the UK. As well as selling on-trend clothing, Dorothy Perkins also sell a range of accessories and bags. You can find all of their range of jewellery etc on their website. Exclusive to their website, Dorothy Perkins also have an “inspire me” section, which consists of ideas for making on -trend outfits for every occasion. To view these, simply head over the DP website and visit the “inspire me” section. If you need help shopping for a particular event, you’re lacking in inspiration or you’re struggling to find an item please call 0843 208 5587 to speak to a qualified member of the sales team.
Dorothy Perkins Head Office Address
|Head Office||COLEGRAVE HOUSE
70 BERNERS STREET