If you need to contact Dorothy Perkins to make a complaint please call 0843 208 4164 to speak to a member of the team.
Dorothy Perkins Contact Numbers
|Department||Contact Number||Opening Hours|
|Speak to a Person||0843 208 4153||9am-6pm, Monday to Friday|
|Complaints||0843 208 4164||9am-6pm, Monday to Friday|
|Dorothy Perkins PPI Complaints||0844 826 8384||9am-6pm, Monday to Friday|
|Dorothy Perkins Store Card Complaints||0843 208 5584||9am-6pm, Monday to Friday|
|Staff complaints||0843 208 5585||9am-6pm, Monday to Friday|
|Clothing and product complaints||0843 208 5586||9am-6pm, Monday to Friday|
|Dorothy Perkins store complaints||0843 208 5587||9am-6pm, Monday to Friday|
Speak to a Person
If you are tired of waiting for replies online, then call 0843 208 4153 to speak to a person at Dorothy Perkins. The telephone adviser must take direct action to resolve any complaint or question that you might be calling about. In some cases, they will be able to transfer you to senior management if you wish to escalate your issue. This is also true if you are making a follow-up call regarding a previous or ongoing problem. Speak to someone who can fix this.
If you feel you must complain about a faulty product, a delivery that has not arrived, a delivery that arrived late or damaged, rude customer services, a negative experience you had in-store, difficulties with using the website, the website crashing or being down, your size is not available at the Dorothy Perkins store or you have an opinion about something Dorothy Perkins does that you wish to complain about you can contact the complaints team on 0843 208 4164, they will try their best to help you with your problem or they will be able to direct you to an advisor who will be able to take your complaint further.
Dorothy Perkins Complaints Email Address
There isn’t a direct email for you to send your complaint to, instead you’ll have to fill out the contact form that’s on the Dorothy Perkins website. This is similar to an email, and you won’t have to speak to someone directly, instead just provide all of the information on the form to do with your complaint and someone will get back to you in due course.
Dorothy Perkins PPI Complaints
Make a complaint to Dorothy Perkins regarding the sale of PPI on one of their store cards by calling 0844 826 8384. When you call this number you can find out if you were ever mis-sold PPI by Dorothy Perkins and inquire as to whether you’re due a refund before they’re not valid any longer. If you have found out that you have been sold PPI previously, you can phone this number to make a complaint regarding this, and see whether you’re able to claim for a refund of this.
Dorothy Perkins Store Card Complaints
Get in touch with Dorothy Perkins to complain about their store card on the phone number 0843 208 5584. When you phone this number you can complain about interest charges on the account, unexpected charges that may have been added, changes made to your account without your knowledge, issues you’ve had making payments, or trying to use it to pay in store. Explain the issue you’ve experienced with your Dorothy Perkins Store card and the advisor will do their best to help rectify it.
Call 0843 208 5585 to complain about a Dorothy Perkins staff member. You can phone this number to complain about issues that have arisen with staff whilst in a Dorothy Perkins store. When you call this number you must give details of the store you visited, the date and time of the visit and if you have the name of the staff member this can also be useful. However, if you don’t have this information, if you give a description of the person in question, this should be enough.
Clothing and product complaints
Use the number 0843 208 5586 to make complaints about clothing and other products you have purchased from Dorothy Perkins. When you phone this number you can make complaints regarding the quality of the items you have purchased.
Dorothy Perkins store complaints
Make a complaint about a specific Dorothy Perkins store you have visited by calling the number 0843 208 5587. When you call this number you can complain about the layout of the store, the accessibility of it, cleanliness or the facilities that were available.
Dorothy Perkins Complaints Address
|Head Office||COLEGRAVE HOUSE
70 BERNERS STREET