Royal Mail

0844 826 8010

Royal Mail Complaint Contacts

Complaint Numbers for Royal Mail

Royal Mail Contact Number Opening Times
Speak to a Person 0843 178 5792 Monday to Friday, 8am-6pm,
Saturday 8am-1pm,
Sunday 9am-2pm
Customer Services 0843 557 3406 Monday to Friday, 8am-6pm,
Saturday 8am-1pm,
Sunday 9am-2pm
Complaints 0844 826 8010 Monday to Friday, 8am-6pm,
Saturday 8am-1pm,
Sunday 9am-2pm
Late Delivery Complaints 0844 248 2391 Monday to Friday, 8am-6pm,
Saturday 8am-1pm,
Sunday 9am-2pm
Missing Delivery Complaints 0844 248 2392 Monday to Friday, 8am-6pm,
Saturday 8am-1pm,
Sunday 9am-2pm
Complaints about Postman/woman 0844 248 2393 Monday to Friday, 8am-6pm,
Saturday 8am-1pm,
Sunday 9am-2pm
Royal Mail Redirection Complaints 0843 557 5144 Monday to Friday, 8am-6pm,
Saturday 8am-1pm,
Sunday 9am-2pm

Royal Mail

Royal Mail was established in 1516 as Henry VIII established the ‘master of the posts’ position, and was first introduced to the general public in 1635. Today, the Royal Mail has over 160,000 employees as well as a net income of around £450 million.

Speak to a Person

Call 0843 178 5792 if you want to speak to someone at Royal Mail. Most things are done online, and sometimes you can’t get to a Royal Mail office to talk face-to-face. Calling this number will allow you to discuss your queries straightforwardly with an individual working at Royal Mail. They can advise you on anything you want to know about Royal Mail services, products, and customer processes. Speaking to a person at Royal Mail will get fast answers.

Royal Mail Complaints Number

To contact Royal Mail on their complaints number you can call 0844 826 8010 and you will be put in touch with someone who is ready to listen to your complaint and help you to reach a solution to your issues so that you can be left feeling happy with your experience.

Royal Mail Complaints Email

If you would prefer to email your complaint to Royal Mail, you can send it to the following address: They will acknowledge that they have received the email before they provide you with a solution to your complaint. 

Royal Mail Customer Services Number

To get in touch with the Royal Mail’s customer services team you should call 0843 557 3406 to ask a member of staff any queries you might have or to discuss anything you might be interested in regarding the Royal Mail’s services.

Late Delivery Complaints

If you are waiting to receive a delivery from the Royal Mail and your delivery has been noticeably later than you were expecting, then you can call 0843 557 5144 to talk to someone about the issue, and make sure that you don’t have to wait much longer to receive your delivery.

Missing Delivery Complaints

There may be a time where you find yourself in a situation where a delivery you were expecting goes missing. If you are in this position and would like to make a complaint about Royal Mail’s part in losing your delivery, then you can call 0844 248 2391 to relay your concerns to them and they will be sure to try and help you with your issue when they can.

Complaints about Postman/woman

If you have experienced any issues with your postman or woman regarding the way that they handle or distribute your letters, then you should call 0844 248 2392 to speak to someone who will be able to register your complaint and try to help you however they can.

Royal Mail Redirection Complaints

When you move home you have to make sure that you redirect all of your mail that is addressed to your old home to ensure it reaches you in your new property. If you have set this up but are still experiencing problems with receiving your mail then you can contact 0844 248 2393 to ask them to consider your problems and help you find a solution.

Other ways to contact Royal Mail

When you try to contact Royal Mail you can also consider sending them a letter rather than calling them. Any letters you wish to send can be addressed here:

Royal Mail Group
100 Victoria Embankment

You could also reach them through the internet, as they have staff working on their Twitter at all times, as well as the chance to speak to them through their contact form.

Tips For Calling The Royal Mail Complaints Number

  • If you’re calling to complain about the online tracker, such as if it is not showing your parcel or the tracker is displaying wrong information you need to have your parcel/letter tracking number in front of you to save time when on the phone to the member of the team.
  • You need to have all relevant information written down in front of you, for example where you sent your parcel from and where it should be going, how much you paid for the postage, what delivery option did you send it with and any other relevant information to your complaint.
  • Try to explain what the issue was/is slowly and calmly as getting angry and stressed out may cause the representative to want to end your call as quickly as possible and you will not get the best resolution to the problem, remember they’re only trying to help you.

Royal Mail Complaints Procedure

All the Royal Mail complaints contact information can be found on this page. Choose which contact method you prefer and then outline your complaint to Royal Mail. Your complaint must include your full name, address, contact number, e-mail address, and details of the situation. If you have a tracking number then you should also provide this. Royal Mail will investigate and respond within the next 30 days. They may contact you to ask for more information, which you must provide within 14 days of their request. It could take up to 90 days maximum to achieve a full resolution, especially for international complaints. If Royal Mail does not resolve your complaint, even after the Escalated Customer Resolution Team has been involved, then escalate it to the Postal Review Panel. If you are still not happy after that, then contact the Ombudsman-style Postal Redress Service (POSTRS).


Royal Mail Customer Services, FREEPOST, 20 Turner Road, St Rollox Retail and Business Park, Glasgow, G21 1AA