Royal Mail

0844 826 8010

Royal Mail

Royal Mail was established in 1516 as Henry VIII established the ‘master of the posts’ position, and was first introduced to the general public in 1635. Today, the Royal Mail has over 160,000 employees as well as a net income of around £450 million.

Royal Mail Complaints Number

To contact Royal Mail on their complaints number you can call 0844 826 8010 and you will be put in touch with someone who is ready to listen to your complaint and help you to reach a solution to your issues so that you can be left feeling happy with your experience.

Royal Mail Customer Services Number

To get in touch with the Royal Mail’s customer services team you should call 0843 557 3406 to ask a member of staff any queries you might have or to discuss anything you might be interested in regarding the Royal Mail’s services.

Late Delivery Complaints

If you are waiting to receive a delivery from the Royal Mail and your delivery has been noticeably later than you were expecting, then you can call 0843 557 5144 to talk to someone about the issue, and make sure that you don’t have to wait much longer to receive your delivery.

Missing Delivery Complaints

There may be a time where you find yourself in a situation where a delivery you were expecting goes missing. If you are in this position and would like to make a complaint about Royal Mail’s part in losing your delivery, then you can call 0844 248 2391 to relay your concerns to them and they will be sure to try and help you with your issue when they can.

Complaints about Postman/woman

If you have experienced any issues with your postman or woman regarding the way that they handle or distribute your letters, then you should call 0844 248 2392 to speak to someone who will be able to register your complaint and try to help you however they can.

Redirection Complaints

When you move home you have to make sure that you redirect all of your mail that is addressed to your old home to ensure it reaches you in your new property. If you have set this up but are still experiencing problems with receiving your mail then you can contact 0844 248 2393 to ask them to consider your problems and help you find a solution.

Contact Numbers for Royal Mail

Royal Mail Contact Number Opening Times
Customer Services 0843 557 3406 Monday to Friday, 8am-6pm,
Saturday 8am-1pm,
Sunday 9am-2pm
Complaints 0844 826 8010 Monday to Friday, 8am-6pm,
Saturday 8am-1pm,
Sunday 9am-2pm
Late Delivery Complaints 0844 248 2391 Monday to Friday, 8am-6pm,
Saturday 8am-1pm,
Sunday 9am-2pm
Missing Delivery Complaints 0844 248 2392 Monday to Friday, 8am-6pm,
Saturday 8am-1pm,
Sunday 9am-2pm
Complaints about Postman/woman 0844 248 2393 Monday to Friday, 8am-6pm,
Saturday 8am-1pm,
Sunday 9am-2pm
Redirection Complaints 0843 557 5144 Monday to Friday, 8am-6pm,
Saturday 8am-1pm,
Sunday 9am-2pm

Other ways to contact Royal Mail

When you try to contact Royal Mail you can also consider sending them a letter rather than calling them. Any letters you wish to send can be addressed here:

Royal Mail Group
100 Victoria Embankment
London
EC4Y 0HQ

You could also reach them through the internet, as they have staff working on their Twitter at all times, as well as the chance to speak to them through their contact form.