Cash Converters

0844 248 3664

Cash Converters is a chain of second-hand shops with a financial lending arm. If you have a complaint about a Cash Converters product or service, call 0844 248 3664.

Cash Converters Contact Number

Department Contact Number Opening Hours
Head Office 0844 248 3664 Monday-Friday
9am-6pm
Customer Complaints 0844 248 3665 Monday-Friday
9am-6pm
Loan Complaints 0844 248 3667 Monday-Friday
9am-6pm
Webshop 0844 248 3668 Monday-Friday
9am-6pm
Buy Back 0844 248 3669 Monday-Friday
9am-6pm

Cash Converters – 0844 248 3664

Cash Converters is an Australian pawnbroking company with operations in the UK and other parts of the world such as South Africa, Spain, Canada and the USA. The company was first founded in Perth, Australia in 1984 by a group of partners. Within four years, there were seven stores within the Perth area. The international arm of Cash Converters is present in 16 countries across the world. The company first branched into the UK in 1992. The UK arm of Cash Converters was the first to hold an online charity auction. For more information about Cash Converters services or to speak to corporate, call the Cash Converters Head Office on 0844 248 3664.

If you are unsure where your nearest Cash Converters store is, you can use the online store locator tool to find it. Simply enter your postcode and you will be able to see the facilities that the store offers as well as the opening times, contact details and store address. Alternatively, you can call 0844 248 3664 to locate your nearest store.

Customer Complaints – 0844 248 3665

There are many reasons you may need to contact the customer complaints team such as to make a complaint about a product that you have purchased at a Cash Converters store, to make a complaint about the Cash Converters pawnbroking service, to make a complaint about a Cash Converters payday loan or to make a complaint about a Cash Converters employee or store. With so many opportunities to buy and sell products, it’s natural that you may occasionally need to make a complaint about a service. The complaint could relate to a product which you have purchased that you feel does not meet the specifications or that you sold an item and you don’t feel as though the valuation was fair. Cash Converters takes complaints very seriously and will aim to resolve issues as soon as possible. Once you have made a complaint, it will be logged by the complaints team and you will be sent a letter of acknowledgement. The team will then investigate your complaint and you should receive a final response letter within eight weeks. If you are unsatisfied with how Cash Converters has attempted to resolve your complaint, you can pass your complaint to the Financial Ombudsman Service. You will find information on how to do this on your final response letter that you receive. To contact the customer complaints team please call 0844 248 3665.

Loan Complaints – 0844 248 3667

If you need to borrow some money to see you through to your next payday, Cash Converters has a Cash Advance loan. You can borrow between £30-800. Before you can borrow the money, you will be subject to an affordability assessment to ensure that you can afford the repayments without getting into financial difficulty. Loans are only available in-store and you must bring with you two forms of documentation, one to prove your identity and the other to prove your address. If you are a new Cash Converters customer, you’ll need to bring your last 60 days of bank statements; for regular customers, you will need to bring 30 days. If you are currently in employment, you will need to take with you, your last two payslips.

You should only ever take out a loan if you can afford the repayments as falling behind on payments can cause serious financial difficulties. With that in mind, if you do feel that you need to make a complaint about your Cash Converters loan- for instance, if you feel like the repayments are unreasonable or that you were mis-sold the loan, you can contact the Cash Converters complaints department on 0844 248 3667, where an adviser will be willing to take you through the complaints process.

Webshop – 0844 248 3668

The Cash Converters webshop is an online database of Cash Converters products. You can bid on or buy outright electronic products, jewellery, home products and DVDs. Everything is shipped directly from the store where the item is held- you can also use the webshop to browse products at your local store before you visit. If you have experienced an issue with the webshop or you have some questions please call 0844 248 3668.

Buy Back – 0844 248 3669

If you need a way to make money quickly, the Cash Converters Buy Back service could be for you. You simply take your items into a store, have them assessed and Cash Converters will buy your items and place them in secure storage. You have the right to buy back the item within 28 days. You can also extend this period of time with a one-off renewal. If you have experienced a problem with the Buy Back service or if you would like to ask some questions about the services call 0844 248 3669.

Cash Converters Head Office Address

Department Address
Head Office Innovation House, Aston Lane South
Preston Brook, Cheshire
WA7 3FY