Cash Converters

Cash Converters Complaints Number

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Cash Converters is a chain of second-hand shops with a financial lending arm. If you have a complaint about a Cash Converters product or service, call 0843 208 1737.

Cash Converters Contact Number

Department Contact Number
Cash Converters Complaints 0843 208 1737
Head Office 0843 208 1737
Store Locator 0843 208 1737

Cash Converters Opening Hours

Days Opening Hours
Monday- Friday 9am-6pm
Saturday Closed
Sunday Closed

Cash Converters Head Office Address

Department Address
Head Office Innovation House, Aston Lane South
Preston Brook, Cheshire
WA7 3FY

Why would I call the Cash Converters Complaints Number?

  • To make a complaint about a product that you have purchased at a Cash Converters store.
  • To make a complaint about the Cash Converters pawnbroking service.
  • To make a complaint about a Cash Converters payday loan.
  • To make a complaint about a Cash Converters employee or store.

Cash Converters Customer Complaints

Cash Converters is a well-known chain of stores in the UK. It sells second-hand products such as jewellery, cameras, games consoles, mobile phones, TVs, laptops and guitars. You can buy from your local Cash Converters store or browse the online shop where you can bid on items or buy them outright for a great price. All products are guaranteed by the Cash Converters warranty so that you can shop online with confidence. If you don’t have the money to pay for an item all at once, you can pay for it weekly. All you need to do is pay a deposit and then pay in instalments with no interest and nothing left to pay. Once you have paid for the item, you can take it home from the store. The payments are completely suited to your budget. Alternatively, if you wish to sell an item, you can visit your local Cash Converters store. You need to be over the age of 18 and bring documents to confirm your identity/address. Your item will then be evaluated according to its age, condition and appeal before the Cash Converters team will give you a valuation of how much they will purchase the item for. You can receive your cash straight away.

With so many opportunities to buy and sell products, it’s natural that you may occasionally need to make a complaint about a service. The complaint could relate to a product which you have purchased that you feel does not meet the specifications or that you sold an item and you don’t feel as though the valuation was fair. Cash Converters takes complaints very seriously and will aim to resolve issues as soon as possible. Once you have made a complaint, it will be logged by the complaints team and you will be sent a letter of acknowledgement. The team will then investigate your complaint and you should receive a final response letter within eight weeks. If you are unsatisfied with how Cash Converters has attempted to resolve your complaint, you can pass your complaint to the Financial Ombudsman Service. You will find information on how to do this on your final response letter that you receive.

Cash Converters Loan Complaints

If you need to borrow some money to see you through to your next payday, Cash Converters has a Cash Advance loan. You can borrow between £30-800. Before you can borrow the money, you will be subject to an affordability assessment to ensure that you can afford the repayments without getting into financial difficulty. Loans are only available in-store and you must bring with you two forms of documentation, one to prove your identity and the other to prove your address. If you are a new Cash Converters customer, you’ll need to bring your last 60 days of bank statements; for regular customers, you will need to bring 30 days. If you are currently in employment, you will need to take with you , your last two payslips.

You should only ever take out a loan if you can afford the repayments as falling behind on payments can cause serious financial difficulties. With that in mind, if you do feel that you need to make a complaint about your Cash Converters loan- for instance, if you feel like the repayments are unreasonable or that you were mis-sold the loan, you can contact the Cash Converters complaints department using the phone number found at the top of this page, where an adviser will be willing to take you through the complaints process.

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Cash Converters Webshop

The Cash Converters web shop is an online database of Cash Converters products. You can bid on or buy outright electronic products, jewellery, home products and DVDs. Everything is shipped directly from the store where the item is held- you can also use the web shop to browse products at your local store before you visit.

Cash Converters Locations

Cash Converters Storefront
Cash Converters Storefront

If you are unsure where your nearest Cash Converters store is, you can use the online store locator tool to find it. Simply enter your postcode and you will be able to see the facilities that the store offers as well as the opening times, contact details and store address.

Cash Converters Buy Back

If you need a way to make money quickly, the Cash Converters Buy Back service could be for you. You simply take your items into store, have them assessed and Cash Converters will buy the items off you and place them in secure storage. You have the right to buy back the item within 28 days. You can also extend this period of time with a one-off renewal.

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About Cash Converters

Cash Converters is an Australian pawnbroking company with operations in the UK and other parts of the world such as South Africa, Spain, Canada and the USA. The company was first founded in Perth, Australia in 1984 by a group of partners. Within four years, there were seven stores within the Perth area. The international arm of Cash Converters is present in 16 countries across the world. The company first branched into the UK in 1992. The UK arm of Cash Converters was the first to hold an online charity auction.

For more information about Cash Converters services, call the Cash Converters Complaints Number.