logo Contact Numbers Phone Number Complaints 0843 557 3570
Account Complaints 0843 208 2321
Customer services 0843 208 2325 Complaints Line Opening Hours

Department Opening Hours
Complaints 9am-5.30pm, Monday to Friday Head Office Address

Department Head Office
Head Office 6th Floor, 55 Strand, London, WC2N 5LR, UK

Why would I call the Complaints Number?

  • I would like to make a complaint about’s customer service
  • I would like to know’s complaint procedure
  • I have had a bad experience using
  • I have concerns I would like to report to
  • I have a particular account I would like to report to
  • I would like to delete my account
  • I am having problems downloading the app
  • I found there was key safety advice missing from the website
  • I think someone has hacked into my account
  • I want to report a member behaving inappropriately. Complaints

woman using is a UK-based dating website that has grown massively in popularity since it was first established in 1993. It now serves more than 25 countries in eight different languages. Their website is fun, friendly and easy to use once you become a member, showing you accounts of potential ‘dates’ within your area. To start dating with, you can register for free by entering your preference eg. ‘woman seeking a man’, ‘man seeking a man’ and ‘woman seeking a woman’ and entering your date of birth. You will then be asked to enter your hometown (or the area in which you are living) so that can find people near to you. Once your preferences have been entered, you can enter your email address to finalise setting up your account. Of course, create a simple and easy to use website, but they also hope to create a safe environment so that you feel you can use the service at ease. If you have any complaints to make about the registration process or feel you are in danger using the site, then please call the complaints number where your issue can hopefully be rectified. Please note that you do have to be over 18 years of age to use and this will have to be confirmed before your account is created to avoid any underage users.Once you have signed up to use you will also receive updates and offers via email. You can turn off these notifications, as well as notifications from any of’s partners in the settings section of your account. Once you have pressed ‘get started’ you will be asked to complete your profile. You will be able to build and personalise your profile as you go along, but the initial start up should only take five minutes. Please call the complaints line if you feel that the site is running slow. To match you with people that are similar to you, you will be asked a series of questions such as whether or not you are looking for a relationship, so you can connect with people that are on the same wavelength. Of course, people that you match with will be able to message you at any time and vice versa. If you are experiencing any unwanted contact from another account user, you can head to their profile and block them from your contact list, meaning they will not be able to get in touch with you. If any problems like this still persist, you can ring the complaints number during the opening hours to take further action. To get the most out of, you will be required to pay a monthly fee. There are different packages at different prices available to every user and how much you pay depends on how much you want to get out of the service. All pricing information can be found on the website. If you notice that too much payment has been taken from your account you can call the complaints helpline to get this sorted. Complaints Procedure do not have a specific complaint’s procedure but if you do have a complaint to make, or something is worrying you whilst using the site, they do have a dedicated online customer care team that can look into any issues you may be experiencing. It is important to remember that you are a valued member of the site and it is in their best interests to help you out should any problems occur. You can chat online to an adviser if you are having issues with your account, or you can read the FAQ’s where you might find the answers to any minor problems that you are experiencing. There is a useful online dating advice guide that is also well worth a read before you start to use If you have chatted online at and feel your problem wasn’t dealt with correctly or efficiently, please call the complaints number. Complaints Email doesn’t provide an email address specifically for complaints so if you do want to contact them without ringing, the best thing to do is to log into your account and message the customer care team. You will need your customer ID number which can be found in the ‘my account settings’ section. if you think that someone else is using your account and this is why you would like to complain, you must log on and change your password immediately. If you find that you cannot access your account, create a new one with a different email address so that you can log on and contact the customer care team to report that you have been hacked. always recommends that you choose a complex password. Event Complaints host a series of singles events in different areas, details of which are always put on their website. Check the calendar for any events that might be occurring near you. The main aim of the events is to give members the opportunity to get together and get to know each other outside of the internet. The events and socials range from relaxed drinks in a bar to more hands on socials such as art classes, dance tutorials and even murder mystery nights. The events are designed at being a bit of fun and are usually extremely successful. However, if you attended an event and were less than happy with the outcome and want to make a complaint, you can do so by calling the complaints number. All information about singles events at can be found online.