adidas logo

Adidas Contact Numbers

Adidas Phone Number
Head Office 0843 208 2437
Delivery Enquiries 0843 208 2438
Customer Services 0843 208 2439
Complaints 0843 208 2439
Jobs 0843 208 2437

Adidas Head Office Address

Department Address
Head office Pear New Mill, Road West, Bredbury, Stockport SK6 2BP

Adidas Complaints Line Opening Hours

Day Time
Mon – Fri 9 am – 11.00 pm
Saturday 9 am – 6pm
Sunday 10.30 am – 4.30 pm

Why would I call the Adidas Complaints Line?

  • I have bought something damaged or faulty from Adidas
  • I am not happy with the customer service I received in an Adidas store
  • I want to locate my nearest Adidas store
  • I have ordered something from Adidas and it has not been delivered on time
  • I want to return an item to Adidas
  • I have forgotten the log in details to my Adidas account
  • I have returned an item and I have not received my refund
  • I want to complain about staff in store
  • I want to know the opening hours of a specific Adidas store

About Adidas

Adidas is a sports clothing retailer based in Germany. Adidas is the largest sportswear manufacturer in Europe and is also the second largest in the world. The brand was first recognised in August 1949 and continued to go from strength to strength. In 2012 its revenue was listed as 14.88 billion dollars. It is notorious for having a rivalry with fellow major sportswear brand, Puma. Adidas manufactures clothing and equipment for a number of different sports including Cricket, Lacross, Volleyball, Jiu Jitsu and Rugby.

Adidas Complaints UK

The Adidas website showcases all of their products that are available to order either into your nearest Adidas store or to your home address. The wAdidas Stan Smithebsite has mainly clothing and footwear but also has a number of sporting accessories such as bags and hats, scarves and gloves. You can shop either in the female, male or kids section or if you play a particular type of sport you can shop in that category, making your search a lot easier and ensuring that you are buying equipment that is suitable for the sport that you are undertaking. Adidas also have a number of well-known brands within their brand such as StellaSport (Stella McCartney), Adidas Originals, Porsche Design Sport and Adidas Neo (you can shop all of these on the website). If you want something unique and original then Adidas lets you customise their products into something personal that only you will have. You can create your own pair of trainers using the ‘customise’ option on the Adidas website. You will be given the choice of trainer ‘type’ eg. Adidas Gazelles, Adidas Superstars or Adidas Tubulars and you can then design whatever you want on your ‘blank canvas’. You can then order them directly from the Adidas website – please allow 4-6 weeks for your shoes to be custom made and delivered. Of course, Adidas hope that you are happy with whatever you purchase from them but if you find something to be faulty, damaged or broken, whether you bought it online or in a store, then they will be happy to exchange or refund you the purchase. If you have ordered something from Adidas and are wondering where it is, you can use the ‘order tracker’ located at the top of the Adidas homepage. Simply enter your order number and the website will tell you whereabouts your order is. If you notice anything unusual such as the tracking system stating that your order is delivered when you have not received it, please call the Complaints Number as soon as possible.

Adidas Complaints Procedure

The complaints line is ideal if you have a complaint for Adidas that you want to be dealt with immediately but there are alternative ways of complaining to Adidas. You can head to the ‘contact us’ page where customer care is provided online. Adidas will also provide a list of FAQ’s in case you are experiencing a problem that someone else might be, meaning you can easily find the solution. Common complaints include a voucher code not working, a delivery being late and help returning a product. If you have any of these complaints it is worth checking this page for advice beforehand. Adidas also have a customer care Whatsapp account where you can message an operator about an issue that you might have. You will receive a response within 24 hours. The number you should message is 44 – 7428613063.

Adidas Complaints Email

Adidas do not have an email address for you to complain directly to but you can get in touch with them via social media. They have a Twitter account specially created to help with customer queries which can be accessed via the username @adidasUKhelp.

Adidas Stores

Adidas has a number of stores that are situated around the UK and you can use the Adidas website’s store locator to find your nearest one. You might not find all of the products that are online, inside the store or you may find that sizes are limited in specific items. If you would like to know whether a specific item is in your local store, please call the complaints number who should be able to tell you. You can also order items to be delivered into store, where they will be available for you to collect. If you have a bad experience in an Adidas store, whether it be due to bad customer service, an untidy store or lack of stock please call the complaints number to report your findings so that Adidas can aim to improve.

Adidas Originals

Adidas Originals is a popular brand created by Adidas that designs a lifestyle range of casual sports clothing and shoes. The brand has reverted back to using the original trefoil logo which was once used on all Adidas creations, until a new logo was designed in 1997. The brand is distinctively retro and has an old school feel. it is stocked not only in Adidas stores and on the Adidas website but also in major sports retailer JD sports as well as fashion sites Topshop and Head to the Adidas website to view the full Originals collection including clothing, shoes, coats and accessories. The website features Originals for both men, women and children.