Ticketmaster Connection Numbers
|Head Office||0843 557 3674|
|Account Complaints||0843 658 0898|
|Customer Service Complaints||0844 248 2168|
|Attractions and Show complaints||0844 248 2169|
|Missing Tickets||0844 248 2171|
|Gift Card Complaints||0844 248 2172|
Ticketmaster – 0843 557 3674
Ticketmaster is an online retailer that sells tickets for events, shows and other family attractions. The company originates in America but does now have a branch in the UK for UK based events. It also operates in many other companies around the world. In 2009, Ticketmaster merged with Live Nation, the biggest concert promoter. Ticketmaster is well known for putting the majority of the ticket cost as their service fees and there have been a lot of instances where customers have found these markups for Ticketmaster’s benefit, excessive. These fees typically include service and processing charges. The Ticketmaster head office is where all operations for Ticketmaster all run out of, so there may be a number of reasons as to why you wish to contact them. If you are thinking about purchasing tickets from Ticketmaster but would like a little bit more information about the event before you do so, it is a good idea to give the head office a call to find the information that you need. It isn’t just music concerts that you can buy tickets for on the Ticketmaster website it is a number of things including family events and attractions. If you are looking for something that you can’t find on Ticketmaster by using the search option, then you can call the head office and a member of the team will help you find it (if it is available). If you have spotted a mistake on the Ticketmaster website or believe some tickets are priced wrongly, please do get in touch. Ticketmaster is available worldwide, so whilst you are browsing the site, do make sure that you have it set to the correct location – if you have no preference, you can select ‘all locations’. The website has a ‘hot tickets’ category which shows you exactly what is popular at the moment on Ticketmaster and what is selling quickly. It also has a ‘just announced’ section so you can be one of the first to buy some of the newest releases! It also includes latest news and reviews about things in the ticket industry such as recent concerts and event happenings – it is a great way of catching up on what is new in the entertainments world before you go ahead and purchase a ticket. If you have heard of upcoming events in the future and would like to plan to buy your ticket, you can always give the Ticketmaster head office a call to see if the tickets will be listed on the website anytime in the near future. There is also a range of entertainment guides available on the Ticketmaster website for anyone who would like a bit of inspiration about what to do during the summer time (think festivals, gigs and tours). To contact the head office call 0843 557 3674 to be put in contact with a member of staff who will be able to help you with any of these things.
Account Complaints – 0843 658 0898
If you are a regular user of Ticketmaster, you have probably got an account set up that generally makes life easier when you are booking tickets as your details are automatically saved which prevents you from having to re-enter them every time. Whilst the account is designed to be a useful tool to save you time and money (it also means you are eligible for exclusive offers and discounts from Ticketmaster, which you will receive via email) if you have any complaints whilst you are using it, it is important to call 0843 658 0898 so that any issues can be resolved immediately. If you notice any unusual activity on your account, such as orders that you did not place, then please call 0843 658 0898 as a security measure. Your account will be accessed using a username and password that is exclusive to you so if you forget these details at any point you can either select the ‘forgot password’ option, or call 0843 658 0898 where someone can help you to access your account. If you have subscribed to emails from Ticketmaster but no longer wish to receive them, you can simply select to unsubscribe at the bottom of the email and you will be taken off the Ticketmaster mailing list. If you have done this and still continue to receive unwanted emails, ring 0843 658 0898 and someone will make sure you don’t continue to receive them. The account option also allows you to create your own profile, edit your email preferences and billing information as well as print out any tickets you might have bought. If you have viewed your recent orders and found that there aren’t tickets available to print where there should be then you can quickly get to the bottom of the problem by calling account complaints. Similarly, if you have selected the ‘print my tickets’ option and are having issues with doing this, call 0843 658 0898 to quickly get to the bottom of it.
Customer Service Complaints – 0844 248 2168
If you have any complaints about the customer service you have received from a member of Ticketmaster staff then it is important that you get in touch to report the unacceptable way in which you were treated. The Ticketmaster website has a number of customer service options for you to choose from including live ticket delivery updates, events that have been cancelled or altered or disability access information for your chosen venue. If you feel you have been unfairly treated in the case of an event alteration or cancellation you can report that to the customer service complaints line on 0844 248 2168 and something will be done in order to compensate you. Ticketmaster is there to be relied on by the public and you should be able to be confident that they will deal with any issue you might have professionally and efficiently. Again, you can call 0844 248 2168 if you feel that the booking service by Ticketmaster was not a smooth process or if you had any issues with getting hold of your tickets once you had bought them. You can also call 0844 248 2168 if you need to make any changes to your account such as changing your saved address or updating your card details. Unfortunately, cancelled events, venue or date alterations can sometimes occur when a big event is scheduled and it can sometimes be due to unforeseen circumstances. If this does occur with your ticket, Ticketmaster will do their utmost to ensure that you can still make the event if the date has been altered, or that you are fully compensated should a date be cancelled. The Ticketmaster website will inform you of the details of the date cancellation or rescheduling but understandably you might want to speak to someone about the best way to proceed so calling 0844 248 2168 can give you extra information. If the date of your ticket has simply been rescheduled you will not need to show a different ticket, the same ticket will still allow you to gain access to the event. If you are having any issues using this ticket, then call 0844 248 2168 ASAP.
Attractions and Show Complaints – 0844 248 2169
We are all aware of the excitement that surrounds an event or concert and the anticipation before they are attended. Of course, Ticketmaster hopes that you enjoy a show, concert or event, but if something was not up to scratch then you can call 0844 248 2169 and explain your situation. If you find that an event is very badly organised, the venue was not what you expected or the entertainment was significantly poor then there is a chance that you will be entitled to some sort of compensation so it is always worth calling the number above to see if you are entitled to anything. The full list of attractions and shows can be found on the Ticketmaster website. It is not just tickets for music concerts and festivals but rather a whole host of different events including the theatre, the ballet, ice shows and even exhibitions. You can also get tickets to popular museums. It is definitely worth taking a look because there really is something for everyone. If you have bought a ticket from Ticketmaster, only to be told it is not valid at the venue – call 0844 248 2169 immediately.
Missing Tickets – 0844 248 2171
If you have booked your tickets via Ticketmaster then you will receive a confirmation email which will state how long you can expect to wait before your tickets arrive. If you find that you have been waiting longer than your confirmation states, then you can call the missing tickets line on 0844 248 2171 to discuss the whereabouts of your tickets. Ticketmaster does have a ticket tracking tool which can be easily accessed by clicking the ‘where are my tickets’ button on the homepage of the Ticketmaster website. You will be taken to a page where you can enter details of the event and shown live delivery updates. If you notice anything unusual when tracking your ticket or the system is saying that your ticket has already been delivered when you know it hasn’t, you can call 0844 248 2171 and someone will look into your issue. If you do not receive your tickets on time for the date of the event then Ticketmaster will take this very seriously and compensate you where necessary. If you have received tickets from Ticketmaster but they are for the wrong event or you haven’t received as many as you paid for then you need to call 0844 248 2171 immediately.
Gift Card Complaints – 0844 248 2172
Gift cards from Ticketmaster are a great idea for a birthday or any special occasion. One of the most popular forms of gift carding with Ticketmaster is an e-gift card which is available in any amount up to £250. Alternatively, you can give a gift card physically if you want to give a present and you can even personalise it online and have it delivered. If you order by 3pm you should have your order the next working day. If your gift card hasn’t arrived, call the gift card complaints helpline on 0844 248 2172. If you have received a gift card, but can’t seem to be able to use it on the Ticketmaster online store, there could be an issue with the reference number. Call 0844 248 2172 to have it looked into. Please note that gift cards do expire so it might be a case of that – double check first before you call!