The contact number for O2 is available directly from their website at no or lower cost
0344 809 0202
Call Connection, Calls cost 7p per minute plus your standard network charge.
Please ensure you have the bill payers permission before calling.
This website provides hard to find phone numbers as a call connection service, and is not associated with the company.
If you’d like to make a complaint about the service you have from o2 you can call the number and they will take the details of your complaint and aim to resolve it quickly for you.
o2 Complaint Numbers
| Department | Opening Hours |
|---|---|
| Speak to Someone | Mon-Fri 8am-7pm, Sat 9am-1pm |
| o2 Complaints | Mon-Fri 8am-7pm, Sat 9am-1pm |
| o2 Executive Complaints | Mon-Fri 8am-7pm, Sat 9am-1pm |
| o2 Advert Complaints | Mon-Fri 8am-7pm, Sat 9am-1pm |
| o2 Business complaints | Mon-Fri 8am-7pm, Sat 9am-1pm |
| o2 Insurance Complaints | Mon-Fri 8am-7pm, Sat 9am-1pm |
| o2 Priority Complaints | Mon-Fri 8am-7pm, Sat 9am-1pm |
| o2 Recycle Complaints | Mon-Fri 8am-7pm, Sat 9am-1pm |
| o2 Signal Complaints | Mon-Fri 8am-7pm, Sat 9am-1pm |
Speak to Someone
Get connected to a person when you phone the number for o2, when you’re connected to the person they will be able to provide relevant details for what you are complaining about and give you an indication of when your complaint is likely to be resolved and what will happen in the event of it.
o2 Complaints
o2 provide phone service to a large number of the Uk, offering affordable tariffs on the latest phone technology, as well as pay as you go packages to suit everyone’s needs. If you are unhappy with the service you are receiving from o2 as your network provider, whether it be on your pay monthly contract, or with a device that you top up with credit, please call the o2 complaints phone number. o2 also offer a range of phone accessories such as phone covers and screens to prevent damage, headphones and chargers. You may want to inform o2 if you have bought a product that is faulty/not up to the standard that you would expect. The o2 customer complaints number will provide you with a quick and easy solution to your problem, connecting you with advisers of the right expertise and knowledge to ensure your phone is in top working order
o2 Complaints Email
If you would prefer to manage things online and you want to complain about a product you have bought in-store or the service you have received via email, then you should visit the o2 website. A specific email is provided for customers with a complaint but you can visit the website and be brought into a live online chat, once you have selected the category your complaint comes under. If you find you are not getting the answers you need with this, you can call the complaints number as an alternative.
The email you can use is: complaintreviewservice@o2.com
o2 Complaints Head Office Address
If you would prefer to write your complaint in a letter to o2 you can send it to the address:
O2 Complaint Review Service
PO BOX 302
Dunstable
LU6 9GN
When you send your complaint, make sure to include your name and address, as well as your mobile and account numbers. The best contact number for them to reach you on during the day, as well as an indication of what o2 can do to put things right with your complaint.
If you’ve previously spoken to o2 regarding your complaint, also include details of the correspondence, as well as any names of staff members you have spoken to in regard to your complaint.
o2 Executive Complaints
Call the number to make your complaint to an o2 Executive. This is when you’d like to escalate the complaint because you’re not happy with the answer that has been previously given when you initially called to make your complaint.
If you’d like to get your complaint reviewed by an executive in writing, you can send your letter to:
O2 Complaints Review Service PO BOX 694 Winchester SO23 5AP
o2 Advert Complaints
Phone the number to make a complaint to o2 regarding an advert you have seen of theirs. You can phone this number if you feel offended by anything you’ve seen in adverts on the TV, in print or heard on the radio.
o2 Business Complaints
If you have a business account with o2 that you’d like to make a complaint about, you can phone the number. When you call this number you can complain about any issues relating to your o2 Business account.
o2 Complaints Procedure
When you phone to make a complaint to o2 they will do their best to resolve it there and then whilst you’re on the phone. However, if the issue is more complex they will have to investigate the complaint and will come back to you with their answer at a later date.
If you’re not happy with the outcome of the complaint, you can ask for the complaint to be reviewed, and explain what you’d like to happen as a result of your complaint. Within five working days your complaint will be reviewed and they’ll get back to you with their response.
If you’re still not happy with their response you can then take your complaint to the Ombudsman Services communications for them to externally and independently review your complaint and give their verdict on it.
o2 Insurance Complaints
Call the number to make a complaint about o2 insurance. You can phone this number regarding issues you’ve had with claiming on your insurance, if your excess has been changed without any details being provided, if you have been overcharged on your insurance payment or anything else.
o2 Priority Complaints
To make a complaint about o2 Priority you can phone the number. When you call this number they will take details of complaints about problems you’ve had accessing your o2 Priority account, if you’ve missed out on certain tickets because of issues with logging into your account, or if you’ve been denied access to certain events despite being an o2 Priority customer.
o2 Recycle Complaints
If you’d like to make a complaint about the o2 Recycle scheme you can phone the number. When you call this number the customer advisor will take details of complaints about prices that have changed from when you’ve sent your phone to be recycled, if your phone has gone missing, if you’ve been waiting an extremely long time for the money to go into your account and anything else.
o2 Signal Complaints
Call the number to make a complaint about o2 signal strength. You can phone this number if you’re having issues getting a signal on o2 and can’t use your phone as a result.