The contact number for Power NI is available directly from their website at no or lower cost
03457 455 455
Call Connection, Calls cost 7p per minute plus your standard network charge.
Please ensure you have the bill payers permission before calling.
This website provides hard to find phone numbers as a call connection service, and is not associated with the company.
Contact Power NI by calling them if you need to make a complaint about them. Power NI is the largest electricity supplier in Northern Ireland, serving 62% of homes.
Sat – Sun: Closed |
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Switching Complaints |
Sat – Sun: Closed |
Billing Complaints |
Sat – Sun: Closed |
Perks Complaints |
Sat – Sun: Closed |
Keypad Complaints |
Sat – Sun: Closed |
Meter Complaints |
Sat – Sun: Closed |
Power NI Complaints
Contact Power NI to make a complaint if you are not happy with their energy services. They will investigate the issue you raise in full so that they can explain, apologize, and take the appropriate steps to make things right again. In some cases, you may be entitled to compensation. You can call to complain about anything to do with your account, or paying with Energy Online. Complain about marketing to change preferences.
Power NI Switching Complaints
If you are switching suppliers at your current property, or moving out of or into a property which Power NI supplies, you can call if anything goes wrong through this process. Complain if it is taking too long or there is a problem with a final bill or the initial meter reading. You should complain if a Power NI sales representative misled you and you are not happy with the switch or the service. Complain if you receive old bills after leaving.
Power NI Billing Complaints
Whenever you have a complaint about your energy bill from Power NI, call them to discuss it. Complain if you receive a reminder letter when you already paid the bill. Call if your bill is higher than it should be and there is definitely a mistake. Complain if your bill is estimated but you provided a meter reading. Request a refund if you want your money back for a valid reason. Complain about any payment issues or not receiving a bill.
Power NI Perks Complaints
Power NI offers its customers exclusive deals all year round through their Perks reward scheme. There are discounts and cashback offers for various major brands. Call to complain if you are unable to access Power NI Perks. Complain if there is a problem with a top-up shopping card, e-voucher, cashback balance, or any direct product purchase from Power NI Perks. Complain if you don’t receive a product or something is wrong with it.
Power NI Keypad Complaints
If you are a Pay As You Go customer then you will have a Keypad meter. Call to complain if your Keypad isn’t working or your 20-digit Powercode isn’t topping up your credit. Complain if there is an error message on your Keypad when you try to use it. Call for resolution if you lose your top-up code or your Keypad card. You should complain if you do not get the advertised 2.5% discount or the free electricity with the Keypad reward scheme.
Power NI Meter Complaints
NIE Networks reads all meters for electricity suppliers throughout Northern Ireland. They should read your meter once every three months and leave a card if you are not in. You should contact them about meter readings. However, if you have a complaint about the meter itself, then call Power NI. Complain if you do not know how to access or read your meter yourself. Or complain if your meter is faulty and it affects a bill.