UK Mail

Dan

3 years ago

If you need to make a complaint to UK mail. You can do so by contacting them on the telephone number here.

UK Mail Head Office Address

Department	Head Office
Head Office	UK Mail Unit 1 Blackheath Lane Runcorn WA7 1SE

UK Mail Phone Line Opening Hours

Department	Opening Hours
Complaints	Monday to Friday: 9.00am – 6.00pm Saturday: 9.00am – 4.oopm Sunday: CLOSED

Reasons to call the UK Mail Complaints Line:

My parcel is late
My parcel never arrived
My delivery estimation was wrong
I have been charged too much for a parcel
My parcel was delivered while I was out and left exposed, or in an unauthorised safe location
My parcel disappeared
My parcel is damaged, wet, or battered
The postman or customer services agent was rude or incompetent
I sent a parcel that has not arrived
I sent a parcel that arrived at the wrong location
I sent a parcel that was delivered on a wrong day
I sent a parcel that arrived late
I sent a parcel that was exchanged for another parcel along the way
I sent a parcel that disappeared

A Few Tips For Calling The UK Mail Complaints Number

If you’re calling to complain about a lost, damaged or delayed parcel from UK Mail you need to make sure you have all relevant information ready to inform the representative as this will speed up the complaints process. You may need to tell them where the parcel was sent from, where it was sent to, who it is addressed to, what delivery option was chosen for the parcel and what the estimated delivery date was.
Be friendly and helpful to the representative on the phone as this may benefit you in the outcome of your complaint. Remember that the representative is only trying to help solve the issue you’re complaining about, try not to get worked up and angry if they need you to explain in more detail what has happened.
Try to be as clear as you can when informing the representative of what the issue is that you’re complaining about, it will make the call quicker and easier if they fully understand what has happened and the only way they can do that is if you explain slowly and in-depth.

UK Mail FAQs

Why is my UK mail late?
What time does UK mail deliver?
Are UK Mail and Royal Mail the same?
How do I contact UK Mail?
When does UK Mail arrive?

UK Mail FAQs Expanded

Why is my UK mail late?

Your UK Mail may be late for any number of reasons, not all of which will have been foreseen, but many of which could probably have been avoided. As noted below, when you place an order with UK Mail, you will receive a date for delivery, or will be able to extrapolate based on your postage information to figure out the date – for example, if today is Tuesday the 9th of March and you have ordered something with next-day-delivery, you can calculate that, with journey time added to the date of the order, the parcel will arrive on Wednesday the 10th of March. You can apply this addition technique to delivery times of any length to accurately predict the day that your parcel will be showing up – so long as you know how long it will be and what date you ordered on, you will always be able to calculate the delivery date!

On or before the delivery date, if you gave UK Mail your mobile phone number or email address, then you’lll be able to receive a notification with the approximate 1-hour window in which you will receive your package. For the reasons listed below, it is impossible to accurately predict the exact time that the package will arrive from UK Mail, but that doesn’t mean all prediction is worthless – the one hour estimation allows you to make sure someone is in the house to receive the package, knows how the postal system works and is clothed and able to work doors well ahead of time.

If your parcel is late though, you may wish to register a complaint. The reasons for a late parcel are many and various – unexpectedly bad traffic, a failure of logistics on the part of UK Mail, or mechanical failure of the courier vehicle. There may also be a failure or misreading of the navigation systems used to find your address (more common than you would think!) or a problem preparing your parcel for dispatch. If your parcel has been misplaced, it will certainly be late, as will be the case if ambient weather conditions delay the courier, or an emergency incident or medical crisis occurs involving them. Your courier may simply have the wrong address, may have been tied up with catch-up work caused by a previous delay, or be wracked with the spasms caused by the sting of the Tarantula Hawk Wasp, and as a result, will be late. It is possible that your parcel was mistakenly sorted into a lower-priority postage pile, or mislabelled by the original sender or UK Mail themselves.

What time does UK mail deliver?

Your UK Mail delivery will always be made in the morning on your date of delivery. You’ll know your delivery date because you’ll be notified of it when you place an order with UK Mail, or will be able to extrapolate it by calculating the number of days in your delivery estimation and the date of the order, figuring it out mathematically.

When the morning of your UK Mail delivery comes, you will be provided with a one-hour window in which the delivery will be made. Unfortunately, it is usually not possible to provide more precise information, as local factors and changeable variables will prevent more accurate predictions from being possible. For example, a simple run of red lights at traffic signals could have a cumulative, compound effect, resulting in the parcel being several minutes later than anticipated. Weather conditions, ambient traffic perambulation, accidents, urban hazards and unloading, unannounced roadworks and a whole host of other factors can further influence the journey time taken to get your UK Mail delivery to your house – making any far-flung estimation of delivery time impossible to accurately perform, and certainly more trouble than it’s worth.

If you gave over an email address or mobile phone number while placing your order, it will be possible for you to receive an alert when the time comes for your postal delivery estimation to be broadcast to you. If you did not provide an email address or mobile number, then you can still check your estimation – you’ll just need to go to the official UK Mail website (this is not it) and finding the page marked “Manage Delivery.” On there, you can put in your reference number and postcode, and see your delivery window! Simple.

If you need more information on what time your parcel will be arriving, you can check the official website (again, this is not it) or call the UK Mail complaints number between the hours of 9am and 6pm, Monday to Friday, or from 9am to 4pm on Saturdays. Unfortunately, much like the postal system itself, the UK Mail complaints number is closed on Sundays. If you would like to register a complaint about this, you can call on another day of the week.

Are UK Mail and Royal Mail the same?

UK Mail, named so as to appear to be the official postal service of the United Kingdom of Great Britain and Northern Ireland, is in fact a private service not affiliated with the UK Government in any way. It is not the same as Royal Mail, despite its moniker as “UK Mail,” which may make it seem like it is. As a private postal service, it is a corporation, and has existed alongside Royal Mail and been in competition with Royal Mail since the postal service was deregulated in 2006, which led to a sudden “postal civil war” of unprecedented proportions. This “postal civil war” is still going on, with no clear victor anywhere in sight – the bloody competition still grips the streets, and postmen battle from borough to borough for dominance.

Eventually, one may triumph – but which one it is will be largely irrelevant to the everyday man on the street.

How do I contact UK Mail?

The methods of contacting UK Mail, whether to make a complaint or for any other reason, are as they’ve been laid out on this page – you can call the handy UK Mail complaints line, email them, visit their social media pages directly, or, of course, post them a letter.

Of these, the complaints line is the most direct and simple – requiring only a few minutes and a phone call to accomplish, but you may wish to submit your complaint by post out of a sense of dramatic irony, or because you dislike being on the phone, or you want to make UK Mail carry the letter that will ultimately wind up being a complaint about them. If you want to call the UK Mail complaints line, you can do that on our dedicated UK Mail complaints number, which is open from 9am and 6pm, Monday to Friday, or from 9am to 4pm on Saturdays. Unfortunately, much like the postal system itself, the UK Mail complaints number is closed on Sundays. If you would like to register a complaint about this, you can call on another day of the week. This number will connect you quickly to the UK Mail head office, and their associated complaints department.

The UK Mail complaints department is a semi-autonomous branch of the head office, able to work quickly and independently to resolve any issues you may have, and to process complaints with authority. As a branch of head office, their ability to liaise with corporate higher-ups and relevant executives from other departments of UK Mail makes them the perfect choice for airing your grievances to. The head office complaints staff at UK Mail are experienced with handling customer complaints and have access to an unprecedented amount of information on their database, able to find lost packages with ease and trace individual customer histories, to solve any problem you may bring to them.

Active between the hours of 9am and 6pm, from Monday to Friday, and from 9am to 4pm on Saturday, these elite teams of customer service professionals can work wonders for the beleaguered customer, so if you have a problem or need to make a complaint against UK Mail, don’t hesitate to give them a call. If you do make a complaint against UK Mail, the complaints department will take your details and contact information, which are needed for several reasons:

They help the complaints team at UK Mail to find the exact incident that caused your complaint
They help make sure you can be kept up to date on the progress of your complaint, keeping you in the loop
They make sure you can be appropriately compensated at the conclusion of your complaints resolution process

Your complaint will take between 1 and 6 weeks to resolve, and is not guaranteed to produce tangible results, but you will be notified as it progresses through the various investigatory stages.

If you do want to post your complaint to UK Mail, you can do so at the address listed below. You don’t have to get UK Mail themselves to carry this post – you may feel like a more symbolic message is sent by using Royal Mail, or a private courier, but using UK Mail may also imbue your complaint with the pique and vim you feel it deserves. The address you can post your complaint to is as follows:

UK Mail
Unit 1
Blackheath Lane
Runcorn
WA7 1SE

If you need more information or to register a complaint about your inability to contact UK Mail, you can check the official website (again, this is not it) or call the UK Mail complaints number between the hours of 9am and 6pm, Monday to Friday, or from 9am to 4pm on Saturdays. Unfortunately, much like the postal system itself, the UK Mail complaints number is closed on Sundays. If you would like to register a complaint about this, you can call on another day of the week.

UK Mail Contact Number to Speak to Someone

It can be extremely frustrating when trying to contact a company if you cannot get through to a real person and you’re just passed from to switchboard to automated responses. To speak to someone from UK mail you can call to be put directly through to someone in the customer services where they will be able to offer you advice, guidance and instructions regarding your mail such as if it is missing or late. It is important you feel heard when making a complaint and that is why being able to speak to a person from UK Mail when complaining about their services is great as they can walk you through all the steps they’re going to take to make improvements and to resolve your problems.

When does UK Mail arrive?

More About UK Mail

UK Mail is a private postal company operating in the United Kingdom, in direct competition with Royal Mail, Deliveroo and Amazon’s delivery drones. Established in the wake of the postal sector deregulation in 2006, UK Mail services the UK with affordable, reliable mail delivery and processing services, and private courier services which allow quick and effective parcel shipment. It is possible that you’ll need to complain about UK Mail if you should use their services, or if someone else uses them to deliver to you – and for several reasons. It’s possible that your parcel will be late, that you’ll get the wrong parcel, that the delivery estimation will be wrong, that the parcel will arrive on the wrong day, that it won’t arrive at all, or that it will get lost and create an endless loop of stressed updates and letters of consolation.

Alternatively, a package that you are sending may go to the wrong place, may disappear entirely, or may result in higher charges than you were expecting. If that happens, the best thing you can do – both for yourself and for UK Mail and its other customers – is complain. That complaint notifies UK Mail to the error, and allows them the opportunity to rectify it by searching out the cause of the problem and fixing it. It lets them know that something went wrong with you, so you can be sent a replacement or otherwise compensated for your loss, and it helps their future customers too, by either eliminating the source of the problem or making it less likely to reoccur in future.

In any case, if you need to complain, you can check the official website (again, this is not it) or call the UK Mail complaints number between the hours of 9am and 6pm, Monday to Friday, or from 9am to 4pm on Saturdays. Unfortunately, much like the postal system itself, the UK Mail complaints number is closed on Sundays. If you would like to register a complaint about this, you can call on another day of the week.