How annoying is it when a service online just crashes right in front of your eyes? Whether it’s an online shopping service or a gaming server which has crashed, services tend to be breaking more and more often. With sites able to detect all online services that are down, we’ve compiled a list of the top 5 services online with the most outage this year. Hopefully, this list will inform you of some of the most complained about services on the web today, and help you choose the right services for you.
Having something break or not work for you is one of the most mind melting things we can think. So, without further ado, here are the services which have the most outage here in the UK:
Hermes Delivery
Hermes is a European and International parcel delivery service with operations in the UK. Its main headquarters are in Hamburg, Germany. However, its UK Headquarters can be found in Morley. With a great start in the UK, Hermes was awarded the number one spot for the Best Home Delivery Service. It is also a trusted company to the likes of ASOS and Boohoo, which are both clothing stores in the UK.
However, over time, the company has found a bad reputation for itself. In 2014, Hermes was announced as the 2nd worst rated delivery company in the UK – with half of the customers interviewed by a consumer survey saying they had a bad experience with the company. This year, complaints have soared about lost packages, as well as the length of time it has taken to receive items from the courier.
Amazon UK
Amazon UK is the largest retailer in the world and has millions of products online that can be sent straight to your door from a variety of sellers, including Amazon itself.
Amazon UK has suffered from many complaints in the past. From tax evasion to paying below minimum wage here in the UK. Overall, customers leave with good reviews of their products. But can the same be said about their Amazon experience? Roughly 30% of customers did not have a good or great experience with Amazon UK regarding their order or delivery. The company have had several issues this year alone with site outages, cart glitches and wrong delivery dates.
EE
Formerly Everywhere Everywhere, EE is a Mobile Phone Company operating in the UK. They also sell a range of phone accessories and broadband deals for their customers. If you are having any issues with the EE service on your mobile or tablet, you have the EE Helpline. Ringing this number will put you directly through to a member of staff at EE who can help you with any questions or complaints you have about the service you are being provided as a customer.
EE are ranked high on detector sites, which state that the services provided by the company, such as calls and texting, are crashing left and right this year.
BT
BT is a telecommunications company based in the UK. Founded in 1846, BT has grown in services and stores throughout the world, with over 150 stores throughout the world. Well known for their broadband and phone services, BT over the year has accumulated great reviews from their valued customers. However, with competitors such as Virgin Media threatening a takeover, BT had to up their game. BT fibre-optic broadband is a super fast service by BT, which offers its customers great speed and value for money internet connections. However, this service from the company has received thousands of complaints this year, along with complaints about other services from the tech giant, about the breakdown of servers.
Customer has also complained about the rate of service by repair workers, who have sometimes taken up to 5 days to reach clients.
Talk Talk
Talk Talk is a telecommunications service in the UK. They also offer internet broadband and media services throughout the UK. Founded in 2003, the company specialises in a range of telephone and mobile services. Originally merged with Carphone Warehouse for money purposes, Talk Talk finally took a stand alone after 7 years to form its own company in 2010. The Head Office for Talk Talk can be found in central London.
A number of issues have been recorded this year from customers. The majority of complaints have been surrounding slow internet access, amongst other things. The year did not start very well for the company, with a record number of complaints since 2010. However, as we come to a close this year, the company has improved its connections and have since experienced a lesser complaint rate.