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If you have unfortunately been affected by the liquidation of Thomas Cook and you’re looking to receive an ATOL refund for the holiday or flights you have purchased with Thomas Cook, you can find out below what you need to do to receive that refund.
About Thomas Cook Collapsing
On 23rd September 2019, Thomas Cook ceased trading. The Civil Aviation Authority and the British government are trying to organise flights back to the UK for the 150,000 British holiday-goers who are now stranded abroad. They will be trying to organise flights from the 23rd September to 6th October. You need to go to the CAA website to provide your personal details to organise your flight home. All flights and holidays have been cancelled.
You will not be given another flight out of the United Kingdom if you have flights or holidays booked with Thomas Cook that were due to depart after the liquidation of the company. It is your own decision whether you would like to book alternative flights and receive a refund for the Thomas Cook flights by claiming to ATOL.
How To Claim With ATOL Via Civil Aviation Authority
You will be able to make a complaint with the CAA ATOL claim scheme. The CAA are setting up a claim service to help those affected by the collapse of Thomas Cook. You will be able to make a claim via ATOL through the CAA with this service, the information of how to do this will be available on the CAA website from the 30th September 2019. Your claim will then be processed and you should receive your refund within 2 months of completig and submitting your claim.
Contacting The Civil Aviation Authority About ATOL Protection
If you have some questions about your ATOL protection such as how to find out how to check you have ATOL protection on your flights or package holidays, how you will receive an ATOL refund, you would like to find out how much of a refund you will receive or you would like to find out more about the ATOL refund service the CAA will be setting up from the 30th of September or any other inquiries regarding ATOL protection you can call the Civil Aviation Authority ATOL protection number using the helpline at the top of this page.